We stayed 2 nights at the fabulous Hotel Hassler and it was just incredible!!! The staff was so attentive and willing to go above and beyond. The location was perfect and we could walk everywhere! We will absolutely be staying at Hassler again!! It was so much more than we expected!

Everything!

The Hassler is simply the mark and measure of quality in Roman hotels. The location and views are unmatched - the rooms are beautiful and varied - the facilities are excellent, and the quality of the food is outstanding. Service is always with a smile - they can't do enough for you. Outstanding

The only gripe would be that service could have been better at the Rooftop restaurant and bar on Floor 7. But it's a small one.

LOCATION AMAZING! Staff were great. When arrived later than expected we asked the front desk pups don take the bags to our room as we wanted to get valuable time in the city. When we arrived in the room later that evening, we discovered a number of issues. It was late so the only thing the night staff could do was move us to a temporary room for the evening. Te guest relations manager arranged a lovely suite the next morning for the remainder of our stay.

Some issues and confusion with our room initially.

Location Very luxurious property w extremely good service

AC not operable —very little sense of urgency to assist —for the hi luxury quality of the hotel—and the price —would have expected this to be immediately addressed

We had always wanted to stay at the Hassler, one of the oldest and most prestigious hotels in Rome - and it definitely lived up to its reputation. Probably the best there is in this category of hotel in Rome - unbeatable location with breathtaking views of the entire city, moments away from the Spanish Steps and Villa Borghese, with professional, friendly and helpful staff, and an impressive event for Christmas Eve. Also refreshing to know it is still family owned and run.

Amazing location at the top of the Spanish Steps and around the corner from Villa Borghese (a beautiful park with stunning views of the city). The guest rooms were large and well-appointed - quiet and peaceful. Service was impeccable and gracious. The concierge was extrneley helpful. Lovely complimentary continental breakfast each day with ample offerings and fresh quality pastries, fruit, hot dishes, etc.

The gym was adequate but very small - I recommend allocating more space to the spa and fitness area - other guests were also complaining while working out at the same time. Too crowded - not enough machines - a few more upright bicycles, a rowing machine, and another treadmill would be a good place to start.

The hotel certainly has the best service in Rome. Everything works out and the resident feels special from the reception desk to the room.

Since it is a five-star hotel, the stars must apply to all elements. The hotel achieves five stars in everything else except the mattresses and pillows of the beds, as well as the cleanliness of the room. There was some dust in the rooms and the quality of the pillows and mattresses was poor. We have stayed in the hotel 4 times before, and we don't remember noticing a bed problem before.

The concierge service was excellent ! Throughout our stay. Thank you for making our trip to Rome so memorable.

The grandeur of the old hotel, exceptional service from doormen to cleaners and concierge, the best location in Rome. Beds were so comfortable it was difficult to get out in the morning. Turndown service was efficient and pleasant. Cheese selection at the breakfast was great. View from the terrace on Level 7 is out of this world (but the area is very small and crowded on most evenings).

Rooms are smaller than more recently built 5 star hotels (even though we got a corner suite, it felt small for 3 pax because of the "dead space" in the walk in closet). Sofa bed was too small for our 15 year old boy (he couldn't fully stretch). Breakfast was not impressive - pastries were dry, food options were limited.