The location was excellent, right in the edge of town looking over the water and a short walk form the public garage. Also the staff were incredibly kind and helpful, very friendly and accommodating. We were able to use the spa facilities at the sister property the day of our arrival and they were able to get us in for a private visit to the Turkish bath plus a massage.

We originally were meant to stay at the sister property but were swapped a few days prior due to renovations. This wasn’t a problem but we still went to breakfast each day across the way.

Comfortable bed, great shower, good breakfast and beautifully decorated hallways and breakfast room. Location across from the water was excellent, as was the rooftop patio.

Smoking was allowed on the premises and the room was a little dark. The wattage of the bulbs was insufficient.

the location was excellent, the staff were fabulous. we also loved the hotel cats! we did have heavy bags and so needed assistance to get them up the stairs ( Benessere has a lift the other part of the hotel across the road does not)

the shower - is very small and I kept bumping into the shower caddy!

Located in Ortigia so walkable everywhere. Converted convent on a grand scale. Beautifully furnished with religious overtones. Large selection of breakfast goodies. Staff friendly & helpful. Nuns still live there so occasional encounters.

The shower was particularly tight. Difficult to move in and certainly could not bend over.

Single room was a good size and the bed was bigger than a usual single (by about 50%), which was really nice. There was a chaise longue too. Kettle in room was great.

It was great to have a big pillow and a normal size pillow but both were quite firm, so could not be plumped up, option for a softer pillow too would have been nice.

Great location with easy access to core of the island, but slightly off the beaten track to avoid crowds and noise. Breakfast was typical Italian breakfast in a pleasant room. Servers were very pleasant and front desk staff was extremely helpful. Terrace overlooking see was fantastic.

Big bathrom,. but the shower was very small.

Hotel was beautiful and having nuns on the reception desk on the evening was a surprise and quite delightful!

It would have been nice to have had tea making facilities in the room. For the price of the room I would have expected it. But that is my only criticism! The smoking area as you walked through to breakfast was a little surprising..

great location, lovely old building, good breakfast, helpful staff

sounds carry very easily from next rooms, could hear voices and TV very clearly

Nice location for our purpose. Breakfast was reduced because of Covid 19 restrictions. Room was nice although the weather was terrible: water leaked through windows. Staff helped as good as they could.

Breakfast was not living up to earlier standards because of Covid 19.

GREAT LOCATION!! so special to stay in a convent, nuns were very friendly. spotlessly clean, staff friendly. Rooftop facility was a bonus!