The beauty and location of this hotel is beyond words. We felt like we were living in a dream. The hotel has this old time charm with the most incredible gardens, views of the bay and Etna. You will never want to leave. We are the most incredible food our our lives at this hotel at both restaurants, and ended eating there multiple times. The Otto Legeng Michelin star restaurant was out of this world and the best Michelin food we ever ate across the world.

The bathroom of our room were a little dated considering the caliper of the hotel and the nightly rate, however the extensive and absolutely enhancing hotel common spaces made up for it. We did not spend much time in our room at all.

It was the most beautiful setting I have ever been in. It was like a fairytale.

Great views, beautiful rooms. The service was excellent. The gardens are amazing, pool so relaxing. And so close to shopping and the Greek theatre. We took the shuttle to the beach on 2 days and it was amazing.

The bathroom lights were very bright and could not be dimmed

I loved this hotel so much. They take customer experience to the next level. The property is gorgeous and the views at Aperetivo hour on the terrace are breathtaking. Loved every minute.

We had a small issue with booking restaurants with concierge so we were left with no booking for 2 nights. There was no follow up with us to keep us updated on bookings.

Amazing hotel. Fantastic location. Immaculate grounds. Unbeatable views. Staff were brilliant. Access to the sister hotel on the beach is an added bonus.

Bathrooms are small - showers in the baths are on the low side and don’t extend far enough into the bath - a couple of slips and near accidents. Accidentally overcharged for the room on check out but this was quickly resolved.

Everything! * Impeccable service - kind, welcoming, professional. * Stellar food - breakfast and poolside. * The view of Etna from the room and balcony was unbelievably After decades of travel in all levels of hotel, this was my best hotel experience ever.

Just incredible! Warmest welcome and kindness from all the staff. The service was faultless, location perfect with access to the beach (at their sister property) and hotel timeless. Everything was relevant and upto date. The food and views impeccable! Look forward to returning.

Nil

this hotel one of best hotel that I stay in very clean very good staff is very very nice and cooperatives it is really fantastic hotel hotel restaurant is very very nice and clean and lot of nice food you can find plus very long list of wine from Italy it is one of my best stay in Italy and thank you to all hotel staff .

just short 😞you can stay 1 month

The property was very beautiful and the views amazing. This property is very peaceful and like home.

The bees at breakfast. This was the only thing I didn’t like. Maybe burning candles or cedar would help? No bees at dinner which was great.

the structure but especially the staff

The connecting door of our room, we were being woken up early in the morning by the guests of the next room.