The hotel is really nice, and the rooms are very comfortable , the hotel itself very iconic and had a lot of heritage , it has amazing spa ,pool and restaurant

Concierge they do the minimum effort possible, when you stay in a hotel like this you would expect more but unfortunately it’s not the case here, for me concerige is really important and it’s part of the experience, they didn’t help to find a way from LA to Vegas ( they could’ve done more effort ), and when I asked them what about the best restaurant here they throw a paper at me with like 30 restaurants they said there are the best, I mean personally I didn’t find the concerige necessary friendly so I would never come here again for this reason,

Beautiful hotel, gardens and room. loved the pool and the restaurants and gift shop. location was central to everything we wanted to do,

N/A

We loved everything about this property. Great staff, wonderful restaurants and bars, comfortable room, and close to everything we want to do in LA.

Restaurants are a bit pricey, but that comes with the territory.

The history , exclusivity and location

Hard to get a table in the restaurant (Polo Lounge) / bar area due to non residents visiting. Should keep a certain amount of tables available for in house guests. They prioritise non residents over in house guests

Everything. The whole experience has made me want to book another trip, just to go and stay there again. I'm not surprised it is so popular with travellers, I imagine it hasn't lost one bit of charm or service since it opened in the early part of the last century.

Nothing.

A true 5 star hotel in every way. Couldn't say enough to cover how awesome it was. It was the best hotel experience I've ever had...and I've had 40 years of hotel experience. Just fabulous....

Can't think of anything.

The ambience, the decor and the friendly welcome upon check in and little touches to detail. A few issues with timings on birthday celebrations but overall they did a great job and certainly would stay again. The majority of staff are very welcoming home from home feel. Just a few that lack this but nowhere can be 100% perfect or can they...

Some of the staff can be rude but overall most are welcoming!

Customer service, the best, all guys are so friendly, I remember Andy and the guy with the french accent and couple more which i dont remember now. Also pool bar service was fantastic, overall: the only place where i felt like home.

nothing

This was gorgeous and even more than I expected! I had the best time and they made wonderful birthday surprises (even at the pool). Still dreaming of my time at this magical place. I will definitely come back. Thank you for having me!

Amazing hotel in an amazing neighbourhood

Next time I will ask for another room