The view is spectacular and location is excellent. Staffs are polite and efficient.

Everything are good except you cannot just turn on the bathroom light without turning on all the lights. If you need go to the bathroom at night you need to switch the main light on which illuminates the whole room.

The location was amazing. Across the road from shinagawa station. Access to bullet trains and metro . The hotel is huge and had all facilities.

The room was very dated. TV was old. They should have smart TV with Netflix and YouTube access . The bathroom was very dated. It didn't feel comfortable. They need to update all rooms and make modern. Then this place would be 10/10.

Rooms all good size, fantastic view over the city.Great facilities in room and very clean and comfortable. Portable AC machine in room. Staff all friendly. Hotel is massive with shops, bowling alley, aquarium attached. Good left luggage facilities for no extra charge. Buffet breakfast has a good choice but very busy and quality of food could be better. Buffet dinner had good quality food and choice. Great location being across from Shinagawa train station and about 20mins on train to Haneda airport.

You have to pay for swimming pool which was extortionate even for residents about 6000yen. Under 16's can't go after 4pm.Buffet breakfast has a good choice but very busy and quality of food could be better. Western style sausages were like hotdogs and bacon very dry.Its quantity over quality here.

The location was absolutely perfect.

I requested a tower view and received it, but it was a bit disappointing as the view mainly consisted of construction sites.

The location is excellent, I have been living in this hotel since many times, although a bit old, it is very clean. Bigger room compare to others in this location. The staff are friendly, except the fact they do not speak good english, communication is always a problem in Japan, even if in a big hotel.

Communication problem

Basic business hotel standard: Very clean and functional. Everything available which a traveller might need. The location at Shinagawa station incl Shinkansen stop is ideal as a first/last stop in Japan. There are a number of international restairants just outside the hotel and a Japanese entertainment area just on the other side of the train station. Nice views from the upper floors.

The bar on the top floor was closed and we didn’t find any other in the hotel complex either. They direct guest initially to the self-service check-in but the credit card reader speaks only Japanese. Hence we needed assistance from 2 staff members.

Very good size of the room.

We had some stress because we booked the more expensive room to get the view as it's publicized on their Booking page. However, when we got there, our room view was very different from the images. So we had to get in touch with Booking to ask for a solution (change room or get some kind of compensation) because we felt misled. They changed us to another room with a much better view the next day. But still, it wasn't the experience we hoped for in a hotel with this many stars and ratings. I think they should have different types of ads for different kinds of views, so the images match what we will see.

Excellent Stay- The room size (for Tokyo), the views, the location across the street from Shinagawa train station and a plethora of eateries including an excellent hotel breakfast buffet with lots of selection between western and Japanese options! Walking directly out of the train station to hotel across the street was worth the expense alone. The higher floor are preferable due to the volume of traffic and proximity to the train station. The staff appeared to be well trained and helpful. We especially want to thank the customer service representative Ms. Minako Imaki who was extremely helpful and welcoming. She went out of her way to be extremely kind to us as very weary traveller twice during our two stays at the Shinagawa Prince Hotel, on our initial stay when we requested a room change due to smoke smell in our nonsmoking room and with another room change request during our second stay. With each encounter Ms Imaki made us feel that our experience at the hotel was personally important to her. During both encounters she provided outstanding customer service! Definitely recommend this hotel and will stay here again.

Guests rooms assigned probably are due for a refresher.

This place is amazing! Fantastic location right next to the Shinagawa train station. It was our 1st wedding anniversary so we got a nice room and it definitely was worth it with stunning views of the Tokyo skyline on the 31st floor. Restaurants in the hotel were amazing as well and we had a choice of 5 different options for breakfast. Hotel also includes a cinema, bowling alley, aquarium and plenty of shops.

The only downside to the hotel was paying an entry fee into 1 of the nice bars which is fine but the cocktails were $30 and not the greatest quality. We went for a drink before our dinner and they tried charging us the entry fee again after being told it was a once off.

This is my second time stay in Shinagawa Prince Hotel. Excellent location for travelers, easily access to airport and all areas around Tokyo. I would definitely go back to Shinagawa Prince Hotel again for my next Tokyo trip :)

There were too many hotel guests queued for breakfast during my stay in April 2023. Probably it was peak period for travelers. It would be good if hotel to have alternative breakfast places to diversify the travelers during peak hours.