Easy check in. Wonderful friendly and cheerful staff. Nothing too much trouble. Great location. Good breakfast. Loved the hydration station with the option of grabbing a piece of fruit also! Super clean room. Great black out curtains. Very quiet

Pillows felt cheap and the soft option lumpy but can’t complain as spotted a small card near the bed on check out stating you can request a feather one! The mattress on the double bed was awful unfortunately - so wobbly. One of you moves just slightly, or worse still, turns over and the other one ‘goes into orbit’!! We stayed two nights and both nights the sleep quality was poor because of the mattress and we felt tired. Such a pity as we liked the hotel but wouldn’t want to stop here again because of the mattress

The location was very good for where we needed to be. The staff were really nice and extremely helpful and accommodating to myself and my husband when arriving late at night to find that Booking.com had not registered our booking

There was nothing wrong with the property at all. However we booked through booking.com who massively let us down. We arrived with evidence of our booking at 9:30 pm following a 5 hour drive. We went to check in and the hotel has no reference of our booking at all. Thankfully there were rooms still available and we were able to stay but it could have been a very different situation. I had evidence of our booking made through booking.com but they had failed to liaise with the hotel I have heard of this happening with other people but have continued to book accommodation. I don’t think I will book through them again and will endeavour to book direct with the hotel. Really well don’t to the staff in the hotel who were extremely helpful and reassuring

We arrived a little earlier than check in and managed to turn into service entrance. We rang reception for assistance, he came outside to assist with directions to car park 🙂 first impression was excellent service. Room was ready early so dropped off our bags straight away. Room was spacious, nice shower room and immaculately clean. Tea abd ciffee facilities were in the room. Breakfast next day was lovely, plenty of hot and cold selection, tea and coffee and to my daughter's delight a pancake maker! All in all it was a perfect stay, from the friendly helpful staff to hotel facilities and location. We will definitely be back. Thank you all so much for an enjoyable stay.

Nothing

I've stayed in a few hotels in the area when I needed to travel for work and this hotel has been my favourite based on location price and overall experience and service. The location is closed to both the bus and train station and right in the heart of the centre. Employees I spoke with were all friendly and very informative about the breakfast times and places of interest. The room I had was larger than I expected and very clean. Nice large TV with added bonus ona sofa area to relax and unwind. Room was quite and well sound proofed the shower was powerful and nice and clean. Lovely hotel that I would definitely use again and recommend to others to use.

All was fine for my stay

The room was great. Specious, very warm, clean, well equipped with a comfortable bed. The whole hotel was great. Loved the dining room and breakfast. It was the second time I'd stayed there. The last time was 23rd December 2023.

I didn't like the bathroom. For some reason it was for someone with a disability, ie a wet room with rails round the toilet. I didn't like it. Also it was unnecessary, as I am not disabled. I understand that I might have been given it because I requested a room with a view, and it might have been the only room available.

We stayed at this hotel to go and watch a football match. The room was quite spacious, nice and clean, bed was comfortable, walk in shower with shampoo, conditioner and shower gel provided, also a hair dryer, and a kettle with tea and coffee. Breakfast was lovely and had a lot to choose from, you can also get food on a night from the restaurant and bar. There are plenty of eating places and bars around the hotel. The hotel has parking in the roof which cost just £6 fir the night.

There was nothing we did not like and would stay here again.

The room was nice, clean, and comfortable. The shower was good. The breakfast was amazing, the choice was great, something for everyone, even did a grab and go brekkie, which is always handy. Hotel in a great position, close to shops, eateries etc. The hotel also has direct access the the upstairs parking at the shopping centre, again, handy.

Our room location. We had a 00 room, so we had to use the lift to the second floor, then a lift down to our room. It just felt a bid odd. The room itself was good though.

The room was very clean, it only lacked a small refrigerator. Breakfast was very good. The Wi-Fi was good. The location of the hotel is excellent (University, train station, Middlesbrough Stadium, Supermarkets, ...)

It would have been good to have a small fridge in the room.

We have stayed here a few times now and found everything great, Hence why we keep booking here when visiting our family. We like that is close to everything. Room's lovely, Hotel Clean, Staff welcoming and helpful.

We didn't like that our room had been changed! We requested a room near the lifts as my husband has a bad knee and is waiting for a replacement. On our last visit, a lovely chap on reception put it in the system and allocated our room, stating room Not to be changed. Melanie changed us and put us on the other side of the hotel room 016. Long walk and not near a lift.

Breakfast - The value was great especially for the amount we paid. The quality of the breakfast was much higher than we had expected so we were real pleased. Even with the lobby, there were plenty of complimentary fruit and drinks which we really appreciated. We really liked the amenities and the comfort of the room where we stayed with ambient lighting and had enough spce to move around. The view outside the hotel is really nice that helped us relax sooner than we expected.

The mattress of the single beds - we found it too soft and should have asked for a firm mattress. Would have liked more information or instructions for car parking.