The front desk ladies very understanding and we’re able to attend our needs straight away. Room service staff were incredible (Ms Williams) was amazing at making sure our requirements were met. She went up and beyond. Security guard (Amari) went up and beyond also. He was able to remove a lizard from our room. Restaurant staff were amazing very understanding and friendly.

When we first arrived at there, the room we were given had a broken lock frame so been broken. However, was quickly rectified when we were moved rooms still sticking to our room requirements.

The comfort and calmness of the property. The breakfast was also good. The room design and facilities were quite modern and I appreciated that.

There was a power cut and the property's generator was inadequate. I was affected because my spouse and I needed to iron our clothes for dinner.Therefore, this impacted my dinner reservation negatively. Going forward I suggest that the generator is serviced, as well as being constantly checked to ensure it's in good condition.

Great tasting breakfast huge servings

The Room ambience was ok and relaxing which would make me feel comfortable in returning. Customer service was very great and pleasant amongst staff towards guest.

Didn't like the cable network that was offered on T.V as the signal always disconnecting causing the screen to go blank. The Pool was a bit disappointing as it didn't seem properly kept suited for me to take a swim during my visit.

There was this receptionist I think her name is karika she was superb. When I went there she told me to have a seat while she check the room to ensure that everything was perfect. I loved the room. I had a little problem with tv because I did not understand it and I called her about 1:00 and she came and fix it and also apologized. Customer service skill was great

I did not like the whole curry chicken for breakfast.

The room surpassed my expectations. It was clean, spacious, functional and quiet. I also enjoyed the traditional Jamaican breakfast when available.

Due to weak wifi I wasn't not able to use streaming app like Netflix

I like the options for the complimentary breakfast and the location where I could easily get a taxi to travel to meetings

The paint on the walls are stripping and had to ask for additional amenities for which I was told would be available in rooms such as an iron.

I liked the location, and l liked how clean the room was, and the staff was friendly. It was nice to get room service. Obviously, you had to pay, but the choice was yours.

Nothing came across we didn't like

The breakfast wasn't up to par it needed ground provisions, to compliment the meal, the staff did their best

Have more variety or self serve,

The location was perfect for the purpose of our trip, to visit the Embassy of the United States. We were able to walk there with ease and it is close the the shops. The staff were so friendly and helpful and we were happy to receive breakfast in the morning.

It would be nice to have a kettle in the room and basic tea/coffee supplies. A plug point closer to the bed area would be helpful for charging phones.