Location and beach was great. Beach activities staff names “Ford” was genuinely kind, friendly and helpful. Nightly activities are fun. Singer at the bonfire on Tuesday night was excellent. Needs to include one or two local artist songs. Availability of different pools great and the kids love them. Rooms clean and big. Cleaning staff very nice. Everyone had a happy smiling face.

Front desk has us wait about two hours to get our room. Front desk gave us the wrong room. Did not give us a ocean front room. They gave us a noisy room in front of the Mohagony bar and a hug wedding tent having a very loud wedding at the time. Front desk had a happy face lying to us while screwing us and our kids. Had a long flight then 1.5 hour drive to airport then having to wait two hours with kids is not a great start for a hotel vacation. My husband had to go to the front desk to argue to change our room to actually look at the ocean. Some of the food taste old and reused from previous days.

The hotel is recently renovated and the staff is very friendly

The rooms do not have a beach view unless you have one of the two rooms from the corner, however every single one is listed as beach view

Breakfast was buffet, omelet station..., waa nice. No butter for 4 days, was not ok wifh toast, but they did have many varities of bread but woth no buttee i ate no bread The tortila mini cheese were yuppy, so now I am Mexican, ha. Nl But the food was good over all. Glen offen had no bacon, as everyone ate it up. But hey thats not the worst thing in the world. I lost.some pounds ha. But true. The bars in the swim up river pools were amazing, much like hangouts, had the best laughs with wonderful people from all over. High light of my trip. Bartenders were all sweet people! Note well, you need to make reserverations at arrival if you want to simplify hour dinner times. Yes you may show up, and tap dance to get a table, but the peoople at the resraurant doors were really nicd I was able to gef a table. Only thing U didnt like at all was the smell of drugs in the air hovering often. This is not my cup of tea. Perhaps a way to have this happen not in other guests spwces. It waa not ok for me. How may control tgeir guest, maybe a rule. This is truly not tge way I like the outside air from my terrace at tge river pokk to be. So I never ysed my terrace, tge swimm up was great though, just swrmed when guest do their smoking... oh boy! Not my thing. Love Gold Eye though, a class Act.

staff are very welcoming

The food needs a lot of improvement….. the entertainments need improvement… but over all the place is beautiful

The staff were amazing, especially the front desk, customer service team and restaurant staff. In particular: Shaquille, Renee and Jermaine. They went out of their way to deliver exceptional customer service, this made the experience all the better as we felt like we were well looked after. They also helped with a very memorable experience for us as they assisted in a proposal. We won't forget them! The location was great, perfect beach with no hustlers. The variety of food was good too. The property itself is clean and very pretty. Lots of pools and bar, what more could you want?!

Lack of vegan options.

Loved our ocean view room with the high ceilings. The cabanas on the beach were wonderful. Loved the omelettes in the morning!

Cockroach near the hot tub

I absolutely loved the scenery the place was spotless! The staff was really friendly and helpful, the entertainment was on point. I love the fact that they have so much bars and pools, the food was really good. And they have freshly made jerk chicken you dont see that at most resorts..we took a boat ride across to an island. Where we got to choose our lobster n they had it done for us on spot.that too was amazing. value for your money. Definitely coming back!!!!

Beautiful, clean beach! Nothing more gorgeous. Very nice accommodations, friendly and hard working staff. Lots of places to lay in the sun, lots of options for fun. Smiling faces everywhere. Small adult area well guarded against kid invasion.

Resources are limited, run-out of salad for a few days. Did not have top shelf anything. Food was ok, limited in variety. Not the Karisma of Mexico regarding food and drink. Night entertainment was also very limited.

my favorite part about the property was beachfront room! the beach was so clean and beautiful!!! no seaweed, not rocky! So many activities for you to do all day every day! there’s a bar every where you look!

probably that there were not elevators! my daughter was on a wAlking boot and it was hard to walk 3 flights of stairs. maybe have some more wheelchairs and motorized scooters available.

Everything was great except for the food. Breakfast was the only thing that was all right. Dinner was terrible

The food your claim is to be a 5 star resort and the food was terrible