The property was absolutely beautiful from the outside. I couldn't find this info directly on their listing, but they did send a message after booking that they offer a free shuttle from Kowakidani station to their property which was extremely convenient. When I went, the shuttle ran from 2-5 PM and comes back to the station about every 10 minutes. They have a nice little souvenir shop in the lobby and plenty of seating. My mother and I stayed in a room with a private hot open-air bath. In addition to the public onsen, they also offer 4 different private hot springs which are available on a first come first serve basis. Milk and yakult are free and available at different times of day. Our room was very spacious and clean, and in typical Japanese fashion came with all the bathroom amenities you could need as well as a tea set, tea snacks, and items to make your own pourover coffee. Some areas of the room did seem a little dated/older, but clearly everything has been kept very clean. The beds were extremely warm and comfortable with the slightly chilly mountain air. The private bath was a wooden style tub located on the deck, and we were provided a cedar block and a whole yuzu to put into the water. The view was gorgeous from the bath! For dinner you can choose between bbq or hotpot style, and one of two set mealtimes. Dinner was a fairly traditional Japanese kaiseki style dinner. It was one of the most gorgeous and meticulously prepared meals we've had, but taste-wise was fairly average. One thing is for sure though, they feed you a staggering amount of food. We both loved the traditional Japanese style breakfast though! They apparently offer free ramen at the restaurant in the evening after a certain time, but even with choosing the earliest mealtime we were too stuffed to even consider ramen.

They provide comfortable jinbei pajamas to wear, but yukata cost an additional fee to rent. It is not as convenient to get around by bus in the area as it is in larger cities so if you plan to take any trips to tourist spots you may need to wait a little longer for a bus and they are also very crowded with tourists. Food was gorgeous, but the dinner will probably not be the tastiest thing you eat in Japan.

Spa facilities, the traditional Japanese meals, the hot springs, The traditonal Japanese rooms

I chose this resort from an American booking site and the hotel seems ill equipped for Americans. We had trouble communicating to the staff, most of who spoke not one word to English. I realize I am partly the fault, as I know no Japanese. But this made it particularly difficult when we had to make our way back to the train station. Taxi service is non-existent at the hotel, so we took a bus, which could have gone awry if we had guessed the wrong stop and bus number. On the plus side, we were treated to a completely Japanese experience, as virtually all the guests and staff were Japanese. And perhaps this will change if more American exposure Wonderful!results in more American's at the resort.

Close to the Ninotaira bus station (It may be hard for non-Japanese travellers to locate the bus stop from the Odawara train station, but there are station staff who can help). There is also a free shuttle bus service from Kowakidani bus station. Delicious food!! Nice and relaxing onsen that wasn't crowded (especially when I went during other people's dinner time) Friendly staff at the hotel who helped answered my questions.

You have the option to have a private bath on your balcony, which is AMAZING! We were lucky enough to enjoy it while it was raining and again in the morning when the sun came out. But you also have unlimited use/no reservation required of the private onsens downstairs. They provide dinner and breakfast in the dining room and it is more than enough to fill your belly. The menu is seasonal, so we had Sakura pudding which was amazing. It was like a 6 course menu for dinner with unlimited alcoholic and non-alcoholic drinks for the first hour, and a tray for breakfast plus rice and miso soup. The rooms are so nice and big with an area for hanging out on tatami mats to either enjoy the nature outside or watch TV. The beds are super comfortable.

It's a preference but I get it's a Ryokan Hotel - not a small Ryokan - but bear in mind, you will have to go down to the dining area for dinner and breakfast as opposed to having it in your room. Also, this place requires you to pay a rental charge for yukata instead of it being complimentary/part of the ryokan experience. Also, bear in mind it is tucked away uphill a winding road for about a 5 minute walk (which can be daunting if you have luggage and had to take the bus up there).

Staff was amazing. Resort was beautiful. Food tasted great! Private Onsens were very relaxing.

The deck, showers, and in-suite onsen tub were very moldy. Room had a lot of trash and beer cans from previous person under the sink. Walls had chocolate or blood stains that look like they could have been cleaned easily and should have been noticed by house keeping. We had a small issue with vent being so dusty it caused the entire suite to have an industrial noise. We informed the staff of how loud the vent was and they cleaned it for us immediately which fixed the issue completely. We are still very satisfied. We understand we checked in on busy Saturday so it's hard for housekeeping to clean everything.

There are 4 onsens (new and old building with each a men and women onsen that alternate daily) so a lot of variety if you stay longer. Many free items such as popsicles and milk near the onsen, coffee beans with a grinder in the room, free hot and cold drinks during the entire day and eveming snacks in the lobby. I oved the Japanese food, both the dinners (the traditional menu perhaps a bit more than the BBQ menu, also because of being served in the nicest looking restaurant of the 2) and the excessive breakfasts. One-hour unlimited drinks during dinner, I loved the sake. Free roomwear that everybody is wearing in the entire hotel including the restaurants, so no worries that your clothes will smell after breakfast. Very peaceful location with the sound of nearby waterfalls and I think crickets. The huge room (dated but convenient) had a huge window overlooking trees and hills. A room description I saw mentioned "no private bathroom" but that probably applied to not having a tub on the balcony as we had our own bathroom and separate toilet, which the hotel confirmed promptly after my earlier inquiry. Favorably located versus the major sights. Very kind staff that spoke English.

If any comment to make, I wished they were more generous with the tea during breakfast.

Glad there is a frequent free shuttle service from the station. The location was beautiful and peaceful in a wooded area. The room was clean and had everything I needed, plus some nice coffee, tea and local snacks. I’m also so relieved that I couldn’t hear any noise from the room as this is a big issue for me in most hotels. The samue (loungewear) provided for guests are comfortable and it’s ok to wear them around the hotel, so I felt relaxed. I’m so glad there are some private onsen at the hotel because I have tattoos and can’t use most shared onsen. It was so relaxing to take a bath outside under the trees. The meals were the best part for me, I love kaiseki cuisine. I chose the yakiniku option for dinner. All the produce is fresh and the presentation of each dish was as beautiful as it was delicious. Plus it’s all you can drink with a good choice of alcoholic options.

It’s only a little thing but the walls in the room were quite scuffed and scratched, but I guessed it’s an older property.

The hotel is amazing and the dinner was great. The location is very impressive and the views from the hotel are breathtaking. We got the room with the private bath and it was very large, clean and complete with all needed amenities.

It would be nice if the hotel would allow people with tattoos in the public baths given that a lot of foreigners have tattoos. The breakfast could have a few alternatives as not everyone can stomach grilled and raw fish in the morning.

We got the Japanese/western-style room with the open-air bath. The room was lovely and spacious, the bath was big enough for 2 people, and the view from the balcony was lovely. The staff were very kind and helpful, assisting us with luggage forwarding and calling to ask about our preferred room cleaning. The location was a 10 minute walk from limited restaurants and a 25-30 minute walk from a few more, as well as a reasonable bus ride from the lake and tourist attractions. We did not eat at the hotel, so I don’t know how the food was.

They do not allow guests with tattoos to use the public onsen which is silly, though there are two free outdoor private baths. The room was very clean except for the shower, which had quite a bit of mildew that could easily be wiped off.

We stayed for one night and remained at the property the entire stay to enjoy the facilities. Had a very large room with an outdoor bath on a balcony surrounded by trees. This is a great place if you want to experience onsen and relax. Great onsen facilities including private onsen. Lots and lots of snacks and lovely dinner and breakfast. They provide “indoor wear” that is so comfortable. Sooo many snacks! There were some rice crackers and little cakes in the room. There was complimentary tea/coffee, chilled milk (plain and flavoured), ice lollies, cracker snacks after dinner and ramen at 10.30pm. The dinner was kaiseki (multi course) with a choice between bbq (to cook by yourself at the table) or hotpot main. The dinner seatings were at 5.30pm and 8.00pm. The meal was very enjoyable but some of the seafood didn’t seem very fresh. I loved the breakfast the next day. I had never had a Japanese breakfast before. If you want to use the private onsen, this is first come first serve and you can wait for them to become available if all are in use. If you have a little patience you will surely get the opportunity. A small tip - either stay multiple nights if you are doing a lot of sightseeing or dedicate one day where you just stay at the property so you can enjoy everything there is.

A lot of it is a bit shabby/dated (eg carpets in the corridors) and there was a damp smell in our room (obvious when you walk in, but it wasn’t terrible and we stopped noticing it after a minute or two.