Everything! We are upgraded to a large room as soon as we got there for just 9000 yen for 3 nights - with balcony & view of the port. The front counter staff were very accommodating & helped us a lot. The buffet breakfast with the fantastic views was amazing. Having vending machines inside the facility was very convenient. We wish we could have stayed longer to experience more of the hotel and Kobe overall.

We thought access to the pool area could have been complimentary for hotel guests.

We had an absolutely wonderful two-day stay at this hotel! From the moment we arrived, the staff was incredibly helpful and welcoming. They kindly upgraded our room and offered access to the executive lounge at a very reasonable price, which truly enhanced our experience. Our corner room was spacious, clean, and beautifully designed, offering breathtaking views of both the ocean and the city—an unforgettable sight, especially during sunrise! The food was fantastic, with a variety of delicious options that catered to all tastes. We also enjoyed the executive lounge, which added a touch of luxury to our stay. Overall, everything exceeded our expectations. We had so much fun and felt very well taken care of. We highly recommend this hotel to anyone looking for comfort, excellent service, and stunning views. Can't wait to return!

Everything was very good.

Location is absolutely amazing, views from the window (west side) fantastic. Hotel is very impressive, rooms are big and clean. Beds/bedding are heavenly comforable, it was like sleeping in the clouds.

Check-in is extremely inefficient. We filled in all details online in advance, incl. passport scan, yet automatic check-in hotel system did not have it on record (we were informed these details were in 3rd party agency database!) and we had to fill in all again (several attempts as we were getting network error message every time. In the end we had to queue for check-in for 20 minutes. Towels in room bathroom are horrible, thin as paper and yellow/gray color, as if they were very old/ not washed well. Hotel is so big that there is no personal experience/feeling to it, it is like a factory.

We enjoyed so much watching the changes of view over the water from our balcony during our six night stay. The room is well appointed and with sufficient amenities. The customer services were excellent from front desk, housekeeping to the shuttle bus offered. The food served at executive lounge and All flag restaurant were flavorful with fresh materials and ingredients. The traditional curry dish was so good that we tasted it in every meal. I would definitely recommend this wonderful hotel to my friends.

Nothing

We opted for the Executive corner suite and it didn't disappoint. The 270 degree view of the Harbor was spectacular. 3 of the four days we were there, a cruise ship docked from early morning to just after dinner. Fireworks right out front on Saturday. The Executive room came with access morning, happy hour, and cocktails/appetizers in the Executive Lounge. We also opted to get the breakfast buffet, which we could take in the main room or the lounge. Hotel offers a shuttle to main train station (Sonnomiya) and Shin-Kobe (shinkansen) on Sat/Sun. The location was right across from Harbortown, easy walking distance, next to Meriken park and the Meriken museum. You could walk to Chinatown (or short bus ride), tons of eating establishment choices nearby. This was best hotel, room and Location of my Spring 2024 17 day trip to Japan.

Can't think of anything.

They have the largest breakfast area and selection I've experienced in my life. Totally worth getting the breakfast buffet Hotel has a Family Mart right at the lobby Very frequent shuttle bus that brings hotel guests to & fro Sannomiya area gives us an ultimate convenience. The hotel balcony view is remarkable, we get to see the ferris wheel right opposite and a unblocked sea view from our balcony Kobe is a really romantic place for a date, especially if you stay at this hotel.

the location is further away from city center, which is a little inconvenient if you are not taking the shuttle bus, but that would mean you get a secluded experience by yourself without the disturbance of pedestrians

The place was pretty quaint in an iconic part of Kobe. The rooms were a good size compared to your average business hotel. The breakfast was absolutely amazing - I'm talking dedicated hamburger and waffle stand, cheese fondue, and all of the usual western and Japanese offerings. It's honestly the best breakfast I've had at a hotel in Japan (and I live here).

The rooms were a bit tired. The wind made a wheezy noise against the windows which were a bit annoying, particularly during the night. It's at the end of the pier, so there's always at least a 10-15 minute walk if you want to grab a bite to eat outside the hotel.

Good location. Convenient shuttle bus from / to Sannomiya / Shinkobe station. We were so impressed by the high quality of wet bath amenities. Breakfast option was amazing. Room is a bit aged but cleanliness is well maintained.

We stayed for 3 nights inclusive daily breakfast. On the last day, we were asked to paid breakfast for our child and we have never been asked for the first 2 days. Restaurant Manager / Duty Manager insisted that the hotel received the booking request for 2 adults even we have shown our confirmation letter from Booking.com. Finally Front Office Manager sorted it out. We thought the hotel stay would be excellent but this incident totally ruined our experience in the hotel at the end and we had to rush for check out since we wasted our time to deal with this matter.

Loved the design of the hotel. Like being on a cruise ship. The view from our room was gorgeous. Felt luxurious and special! The rooftop bar was spectacular at night. Staff were warm and welcoming. We initially booked 2 nights here, but after the first night, we decided to book in for a 3rd! We had an executive room and had access to the executive lounge with free drinks and food at certain times. It was amazing value! 100% recommend staying here in an executive room :)

The only thing was the toilet seat was way too heated, it actually really irritated us, but we told reception and they sent up an engineer to figure out how to turn the heater off! 😄

It was our wedding day. Absolutely wonderful service, view and atmosphere! The stuff prepared a flower and a wedding card, my husband didn't know, so it was a small cute surprise for him. The room was clean and smelt well. We booked moderate double west view room with a view to the ferris wheel side and with a balcony, and didn't regret! The hotel inside as well looks amazing. Has a small combini inside. The restaurant for us seemed a little expensive (around 3K-5K for breakfast or lunch) but you might be ok with this price:)