The hot spa was brilliant. The location was perfect. Room was large and bed very comfortable. The front desk personnel was exceptionally helpful and very friendly and deserves highest appreciation from hotel management.

No daily cleaning… Senior staff in breakfast floor was very unpleasant… bossy, very loud and it was impossible to enjoy breakfast, because he rather controlled guests than providing service. There was hardly a quiet moment for enjoying breakfast where he did not shout any orders… Most of the guests were Korean and Chinese who understand no English. So the manager was shouting his commands in English (Japlish) which was impossible to understand. A very bossy overseer type of senior manager… and not good in a service position…😔 Hotel NEW Tsuruta is better renamed in Hotel OLD Tsuruta, since the facilities are outdated and very used.

amazing space of the room, Japanese style futon, fantastic breakfast, great staff service. Even though the hotel is under renovation, and public bath cannot be used but they did offer a coupon to nearby bath. Great value for money

The room only has shower unlike normal hotel with a small bath tub. this is not something I don’t like, just like to point out. What I don’t like is the hotel doesn’t have amenities such as body lotion, or cotton ball, not a great disadvantage just inconvenient.

The staffs are very helpful and beaming smile. I reserved room with traditional beds, very specious, clean, quite and comfortable. There is big window to sea, very good scenery. A sunrise is very beautiful, love it. The hotel have microwave, ice maker, coin machine and open 24hrs. The hot springs from natural separate male and female, spacious. The breakfast is good, serveral food and dessert, enough for all. Location is roadside but quite, easy to find, around 500metre from Beppu train station. The hotel is a bit old but everything is good. I think this is an old local business and nice.

Breakfast spread is large and plenty of variety. Most important it is tasty/ The hotel location is not far from train station and many rooms have sea view. Onsen is on high floor and great for relaxation. Very value for money.

Room and facilities can look a bit aged, but nevertheless it is still clean and neat.

The public bath was very clean and comfortable. I was able to look down Beppu Bay and it was beautiful in the morning and evening. Their breakfast was exceptionally good! There were a plenty of selections and I ate more than I should've! All staff were very kind and polite.

Nothing, but if there was a shuttle bus from the train station, it would have been helpful for travellers with some suitcases.

The hotel is very well placed within the city, close to the train station and the city center. The natural hotspring onsen in the hotel is great with an amazing view on Beppu bay and opens early so that you can enjoy the view of the rising sun. The staff was very nice and friendly. Very good food at breakfast.

Walls and building are a bit old.

Great staff, always kind and ready to help. Breakfast is very nice and tasty. Onsen is also good. Location pretty nice for me because it is close to shops and restaurants. Generally speaking very enjoyable 2 day stay.

Facilities are old, but well maintained and clean so it's ok for me.

staff was SUPER nice, very helpful and really accommodated to our needs. they even were helpful with keeping our luggage after we checked out so we could go sightseeing before we went home! super work girls and guys!

unfortunately the on-site onsen facilities were under renovation but we went to the local onsen which was provided by hotel. super nice. hotel was a bit cold in the hallways but room was super nice!

The hotel is not far from Beppu station. it is near the sea. We can see the sea from our room. I love japanese style room and the futons. The reception staff can speak English well. The staff came to turn down our futons around 6 pm. The onsen is really great. the breakfast is superb. The staff allowed us to leave the luggages before check-in and after check-out so that we could go to Yufuin and Jigoku tour.

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Excellent location, next to some department stores and many food stores, recommended paid parking spaces, super delicious and exquisite buffet breakfast, and excellent and enthusiastic staffs. The above are all advantages worth recommending to stay again.

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