Everything about this hotel from start to finish was wonderful. I arrived right at 3pm for check-in. The staff was welcoming. I put my shoes in the shoe locker and walked on tatami mats throughout the hotel in the Japanese socks they provided. My room was absolutely spotless, well-equipped with standard Japanese hotel room items and included a towel rack which was helpful after going to the onsens and it also had a great view. I put on my loungewear and headed to the onsens. Both group and 7 private onsens were varied with open-air and white water and different sizes. A few massage chairs were also available and free snacks were provided throughout the day. The location of this hotel is perfect. It's a two-minute walk from Beppu train station. There were plenty of cute restaurants, shops, bars, convenience stores and even a movie theatre in the immediate area. My bed was comfortable and the room was quiet. The next morning was an incredible breakfast buffet. There was an unbelievable variety it was delicious. The hotel appears to be new. I would highly recommend anyone to stay here if you are coming to Beppu. Location, cleanliness, delicious food, lovely onsens, and comfortable bed. Everything was fabulous. I would gladly stay there again.

Nothing.

Sparkling clean rooms, scrumptious breakfast, staff who go above and beyond, and a prime location that's hard to beat.

Comfortable but with very tiny rooms. Unusual experience {which we liked} for a big hotel is that you must not wear shoes at any place in the hotel. All floors are carpeted with tatami mats, which are beautiful, but since this hotel caters a lot to tour groups, the front doors become jammed when a bus comes in and people must remove their shoes. Tour groups also bottleneck at the elevators and restaurant. Breakfasts looked great, but we wouldn't go when tours were lined up. Excellent coffee always available. Outdoor onsen was tiny (maybe 3 meters by 3 meters). Indoor onsen was large enough, but not hot enough. Great location with lots of restaurants nearby. Fantastic English-speaking staff. Dormy's HR Dept know their stuff. We'd stay again, despite the small rooms and small onsen. Visit the very old downtown onsen, Takegawara, , a must, and the seafront walk, Good bakery (Mermaid) at the train station. Liveely downtown area.

Don't like their room motion-sensitive lights. Should be able to disable at night.

I really enjoy the facilities in the Hotel. You can experience 8 different kinds of Onsen in beppu in this hotel.

Since the private Onsen doesn't take reservation, so you have to wait at the spot. Your chance of getting the free room is totally spontaneous

New and nice onsen Free ramen at night (22:00 to 23:00), free popsicle at night and free yakult in the morning was great! They have private onsen that is first come first serve.

Too crowded and lots of tour groups

I had an excellent stay at Beppu Hatto Onyado Nono Beppu. The room was clean, beautifully designed, and very comfortable. I especially enjoyed the private onsen, which was a relaxing highlight of my stay. The tatami floors throughout the property added a unique and authentic Japanese touch. There were also so many great free amenities, like ramen at night, free coffee and matcha, as well as probiotic drinks and ice pops, which were a nice bonus. The staff were very accommodating and made me feel welcome throughout my stay. I would highly recommend this property to anyone looking for a relaxing and enjoyable experience in Beppu.

Definitely the private onsens! Each onsen has an unique theme, and friendly for couples, individuals, foreigners with tatoos, and family group. For 45 mins you can have your private onsen, all other customers were following this rule during our stay which was fantastic. The private onsens were really relaxing, and clean. Great facilities: Free ice-cream and drinks on the onsen floor. Paid Karaoke rooms. Manga reading room, massage chairs. The staff gave us 2 free noodles because of my birthday. Next to train station and bus stop, very convenient location.

The staff needs to be more informational and welcoming when they seeing new customers enter. We were a bit confused what to do when we first arrived, as there were several tasks you need to do. Like cleaning the luggage wheels, take off your shoes and put into the lockers and etc. Need some chairs for sitting around the shoe locker area.

Everything about this hotel is great. The location is a 2 minute walk from Beppu station. Even in such a convenient and central location, it was quiet. The breakfast buffet had a wide range of choices and the restaurant and the hotel overall is very clean. I also enjoyed the onsen indoor and out, sauna and the complimentary ice lollies. The staff helped me with some restaurant bookings, though it took a while to completely communicate with them a couple of them due to language challenge and requested alternative by me, respectively.

Clearer communication of my confirmed restaurant reservation by the first person would have saved the second person’s work and my time.

I liked that there were different types of private baths, and we managed to try two of the seven. I also appreciate the coffee / tea machines and the ice cream / yogurt station. To top that off, the unlimited ramen at 10pm was awesome! The patio leading to the entrance was also elegant along with its no shoe policy, I find wearing traditional clothes and footwear enhanced our trip experience. Will stay here again!

Only that we didn't get the chance to try out the other onsens and also not have breakfast coz we left early to catch the first train going to Kumamoto. Other than that, the staff and the receptionists were really helpful and speaks good English.

The hotel seems to be very new and everything feels just right. It starts with the tatami mats on the whole hotel area which is walkable without shoes and it ends with the very nice onsen on the 13th floor. You have two big onsens and 7 private onsen baths which are "first come, first serve". But no worries, you will find a free bath quite fast. During the waiting time, you can enjoy free ice cream, massage chairs or mangas (jp only) with a great view over beppu. The hotel is worth every yen you will spend and the hot onsen water baths are the cherry on the top. Definately recommend to stay here👍.