Location is very near train stations. Just a few steps away from dohtonbori and shinsaibashi shopping street. Room is clean, size is what you expect from the usual budget hotels in japan. We brought 3 luggages (small, medium and large). Space is just enough to open luggage one at a time. Fridge works well. Clothes iron and pants press are available upon request. Free amenities. Bed is comfortable.

The two pillows provided to us were different. One is soft and fluffy while the other one was a bit hard to my liking. Other than that, i can’t thing of anything else that I didn’t like………………………………

Sotetsu is a great location central to Dotonburi Street and River and Nipponbashi Bridge literally a 1 min walk. with Namba Train station less than 2 minutes walk and Nipponbashi East train station a 5 min walk. The Kuromon Ichiba Markets is 5 min walk. The closest 711 is 1 minute walk. If catching the Shinkasen from Tokyo the Shin Osaka Train Station is 17 min Uber or 18 min train ride to Namba Station. Kansai Airport is 48 min by train or uber. Overall the location is by far the best thing about Sotetsu. The reception staff are amazing and helpful. English speaking, and multilingual. There's an easy self check in and out service. It's a very busy hotel with constant flow of people coming and going. There are 4 elevators to cope with the high people traffic. The room is standard and small not much room for large suitcases. There's a bed and desk in the double bed room. Windows open to fire exits so you can get fresh air. It has simple bathroom facilities with a bidet and Bathtub. There's bath salts and other complimentary items available in the foyer. There's magnet house keeping and towel changing signs to put on the door. Daily room cleans don't always happen at the specified times so our room didn't cleaned as often as we'd like although we just wanted linen changed at least once in our 6 day stay. We cleaned ourselves. You can put your trash out the door they'll collect and change bins in the mornings when housekeeping do the rounds. Buffet breakfast is worth trying at least once good quality food at a reasonable cost although there is food galore available within meters of the hotel as well. Dotonburi Markets & shops/restaurants generally open at 11am so for early risers There's not much available before then. Everything is open to late hours of the evening. Vending machines in foyer and laundry and 1 outside the building up side alley.

My only complaint is the laundry the washing machine and dryers are all in one it doesn't dry clothes properly so you might have to hang them up in the hotel room. It's timed and if you don't get them out in time reception collects yoir laundry to collect from reception. Pillows were uncomfortable 😫

Excellent location, 2 minute walk from Dotonbori and numerous bars, restaurants and shops. 3 minute walk from subway station. Good breakfast.

The room was dirty. Hairs everywhere, on the bed, in the bathroom and worst of all the room carpet was matted with hairs. Underneath the bed hadn't been cleaned in years. We would not walk in the room without slippers. In addition there were cigarette burn marks on the duvet cover, this should not happen.

The hotel is super close to Dontonbori, from the entrance you walk right, cross the street and you’re there. The rooms don’t come w/ amenities but they have them near the elevator for guests to come and take. There are also pajamas (one size) for guest to use. In the lobby they have a money exchange machine which honestly has the best USD rate compared to the outside stores imo. Breakfast is good, they always serve the same food rotating one only entree every day (potato croquettes > french fries > spring rolls). In every floor there’s a microwave in front of the elevator. Lastly the coin operated laundry/dryer and ice machine w/ cups provided is on the 2nd floor.

The toilet in the room gets clogged fast. You can throw toilet tissue in the toilet as it’s the dissolving kind, but I suggest you do a full flush every time you throw tissue. The flush has two sides: right is half flush and left is full flush. Don’t throw anything else in the toilet but the toilet tissue, not even liquid. The room is pretty small so if you plan on shopping alot like us, be sure you pack light. We each had a spare check in bag since all our clothes fit in our hand carry bag. Every time we shop we put them in the check in bag to save space in the room.

The location was the best. it was near everything- dotonbori, shinsaibashi, kuromon, namba station, and also a train station

during our first 4 days, the weather was not yet cold and the room was not cooling the room well. we were advised to open our windows instead. unfortunately, the grilled fish smell from the restaurant in the basement goes straight to our room through the open window. we just requested for a fan. Even when the weather was cold, we cannot open our windows due to the smell of the fish restaurant. The smoking area at the ground floor is not a good welcome scent for the guests entering the hotel

Great location. Across the street from Dontonbori area. They have luggage storage. Rooms were clean. Staff was very nice and helpful.

Two things. one was the fridge in the rooms were not cold? and it was also in another room we had . (we had 2 rooms). Second thing, the dryers when doing laundry did not work well also. It did not let the humidity out. Tried to look for a vent to clean, but there was none. Spent a lot of time trying to dry our clothes. started our laundry at 9 and didnt finish till 2pm or so.

Great location close to station and other popular Osaka attractions. Easy to use self check-in/out machines, but staff are also helpful if needed.

The (non) smoking policy is a bit confusing, as it says “As of 15 January 2019, this property will become a nonsmoking property.” I thought perhaps there was now a designated smoking area only (since the room I was able to book still say “smoking”) but there was an empty ashtray in my room, and the smell of smoke on my floor for the first day or so from other guests. It is a nice hotel otherwise, but I wish the smoking matter was communicated clearer so I could have avoided that floor. No complaints other than this.

The place is on main road and you have Famima near it. It was nice that it is placed near station and Dotonbori.

I chose Sotetsu because my friend recommended it. He stayed at Sotetsu in Tokyo and he said it was nice. But when I got there I think I put my expectarion too high. The staff mostly foreigner I guess, not a Japanese. Check in method was using machine, but the queue was so long when I did one. Maybe because it was on 3 pm sharp. And I thought the staff was kidding when they said they only have three washing machine on one spesific floor, because capsule hotel seemed had sufficient washing machine than them you do not have to wait that long for your turn. But it seems it happened on all Sotetsu when I arrived at Sotetsu Kyoto and noticed they also had only three.

Location was excellent for us- 2 minute walk to the train station and 2 minute walk in the other direction to Dotobori. Family mart & 7/11 right beside it too. Room was small, but enough space for the two of us. We had 2 large suitcases and found it fine.

Needs more washing machines. Only 3 in the hotel, and for the size of this hotel, it's not nearly enough. We tried several times over the 6 nights to use them and had no luck. Also, be careful of the lifts. The doors close on you / your bags while walking through. No sensor to stop them. Happened almost every time we went into one, either to us or another person in the lift. Maybe this is common, but definitely not something we were used to.

Location was excellent. Staff at reception were great and very polite. Overall service were very good.

Rooms were a little too small for two people. While in general the rooms were clean but need some update because they were kind of old. The shower head needed to be clean better especially where the thing that hold the extension cord of shower head were black with mold or something. Also when my daughter and son inlaw put the sign asked for change of towels only the staff didn't just leave thre towels in a bag outside the door like they supposed to but they went into the room and moved their stuff around so they didn't like it very much.