The location of this place is fantastic, It's conveniently situated near shops, a few clubs, and plenty of great restaurants. Plus, they offer convenient amenities like a free ice vending machine and microwave on the top floor, which really adds to the convenience. The rooftop onsen is a highlight, nice for unwinding after a busy day of exploring. While the room is tiny, it's still perfectly manageable to move around for a couple with two pieces of carry-on luggage and a backpack. Overall, a cozy and well-equipped spot.

My phone died and I urgently needed an adapter to charge it, I asked the receptionist for assistance, but he bluntly refused without offering any help. He didn't bother to suggest nearby shops where I could buy an adapter or check if the hotel had any available. It was disappointing and unhelpful. Regarding the room, it's noticeably small compared to other non-APA hotels, but the location makes it acceptable and manageable.

It was close to everything, we loved being so central. The staff were lovely and checking in and out was a breeze

Our room smelt like cigarette and damp musk (from the aircon being shut off), even though we were on a non smoking floor. That smell is now stuck to everything that was in the room, our suitcases, our shoes (especially the crocs) my daughters books….. literally everything. It’s horrible

TV that syncs with personal mobile devices is a great addition. Ice machine available on top floor. Friendly and helpful reception that helps us with stored luggage and solves minor issues with ease. Onsen is available until midnight.

The hotel implements an "eco" system where roomkeeping is done every 3 days. However, this effort is ironically wasteful and counterproductive. Many of the daily amenities are unneeded. A new whole bag of supplies (new toothbrush, cups, etc.) is too much daily and comes with a lot of single-use plastic. Cleaning staff also threw away my personal toothbrush (not complimentary from APA) on the day they entered my room and mistakenly left a red cleaning towel on the bedsheet. Location is easily walkable but a lot of people were lounging in the streets and the hotel entrance despite signs saying this type of behavior is prohibited. Cleanliness in the area around the hotel is also an issue.

Very central location in Shinjuku, close-by to Shinjuku station for the JR lines, Mt. Fuji and Narita Express, Shibuya and Harajuku are close-by. Staff were very attentive and accommodating. Rooms are comfortable for those travelling every day. Definitely recommend for your first time in Tokyo

Rooms were recently fitted with AC with heaters removed. During November, rooms can be quite cold. Shinjuku is quite loud, so sirens and activations can be heard from your room.

Located in the heart Shinjuku, it is surrounded by plenty of restaurants, bars, clubs, convenient stores and a shopping complex. Your options are endless which is a bonus. It is a 5-10 minute walk to the Airport Shuttle Bus Stop, JR line trains and metro stations. They recommend guests to self check in using their touch pad screens and interaction with staff is minimal. Basic hotel with basic ammenities.

We had a room facing into the streets and so it got a bit noisy through the windows. Every morning around 6-7am the big screens on the surrounding buildings would start their commercials. This woke us up a couple of times. The room is incredibly small but we got what we paid for. There is barely enough room to move around once the luggages are out. As we were out for most of the day, we didn't mind cheaping out on accomodation. The TV would automatically turn on when you enter the room which was annoying having to turn it off each time.

Location & room comfort and great breakfast

No seats in the lobby while waiting & No restrooms in the lobby, checkout at 10 am & extension is limited for 1 hr for 2000 yen,

The staff. The bed was comfortable but they do seem to love those hard pillows! Breakfast was good.

The check in. I am not a fan of the electronic check in. As a 76 year old traveller, I prefer the interaction with reception. The worst part is the 3:00pm check in time. APA has a uniform check out at 10:am. I took an 11:00am train from Osaka that got me to Tokyo slightly before 2:00pm. Not only could I not check in (along with several other guests) there is not a single seat in the lobby, so you are just expected to stand there. Caring for the comfort of the paying customer? I think not! My other beef is regarding storing clothes. 4 hangers on 2 hooks are provided - that's it. Not a drawer or shelf for those shirts, socks & jocks etc.

The hotel is nearby to the train station and lots of shops and restaurants. Love the rooftop onsen/hotspring as well. The breakfast buffet is decent too. The free luggage-storage during check-in and check-out days are really convenient for me as my departing flight is at night. I also appreciate the free luggage weighing scale at the lobby.

The lifts can be congested at times as the other reviews mentioned. Also the train station nearby often isn't the one recommended by Google Maps for its navigations so I ended up never using it but that's just a nitpick. The TV remote is a bit hard to use.

Stayed here with my husband for two stretches of time during my stay in Tokyo - 18th to 24th June and 26th June to 1st July. Easy accessibility and convenience - Hotel is next to Kabukicho Tower. My husband and I took the Airport bus from Narita Airport to Kabukicho Tower and the hotel is just across the road. Shinjuku station is less than a 10-minute walk away. There are many convenience stores near or just next to the hotel. Friendly and professional staff - Hotel staff are very friendly. There’s no problem storing our luggages with the hotel before check-in time. However do note that the hotel will not be able to store luggages for more than a day after you check out. My husband and I had thought of storing one of our luggages with the hotel while we went to Niigata for three days but our request was declined because we were already checked out. Fortunately there are some lockers right outside the hotel and we used that instead. However when we checked out on the last day, there was no problem storing our luggages with the hotel for a few hours while we ate and shopped before taking the Airport bus back to Narita Airport.

Cleanliness - We thought that our room could be a bit cleaner. We found some dust and hair even after the room had been cleaned by the hotel staff. Surrounding - As the hotel is right next to the Kabukicho Tower and there is a huge open space next to the hotel, sometimes it can get quite rowdy and noisy late into the night. The area outside the hotel can get quite dirty at times. However, the area usually gets cleaned up by the cleaners in the morning.

It was in a very convenient location for us travelling with small children. The access each day was easy and the staff were approachable and very helpful. We loved that the cleaning staff were outside our room each day as we were able to ask for further supplies for the room if needed. The bed was really comfortable.

The size of the room with children staying was not great to be honest. Travelling with two suitcases and then jackets and backpacks was a problem in the room and not having space to move around or for two people to sit comfortably. One had a seat and the other had to sit on the bed. Not ideal.