We have stayed at Hotel Groove a few times and keep coming back. The rooms are spacious and very clean. Fresh bottles of water are given every day. The location is fantastic - very near Shinjuku station which is a hub to get to anywhere in Tokyo. Walk past the 3D Cat to get to the station! You are right in the Kabuchiko area which has a lot of nightlife, many eating areas at your door step and lots of shopping. Don't get me wrong - I am not a party person - but the atmosphere was awesome, lots of people and you felt safe always. There was no noise in the hotel rooms, however, as you are high above. The hotel doesn't start until the 17th floor. The staff are also extremely helpful and accommodated us wanting to store some bags while we went away for a few days and returned to the hotel. I really do love this place and cannot rave enough about it.

It's located in the heart of shinjuku, good for food hunting. The hotel is new. The view from our room is perfect. The plus point, there is airport limousine directly downstairs so you can just go down and hop on. Perfect.

There is no complimentary coffee machine or drink at lobby unlike Daiwa group hotel that provides free flow drinks that really make us feel warmth. The hotel is supporting "green" where you should not expect daily room cleaning. They only do the bed and tidy up the room, not cleaning the floor or changing the bed sheet, nor wash the used cup/items even we put up the "clean the room" sign. This is something new for us. The toiletry provided is also minimal. But if this doesn't bother you, this hotel is still a good choice in view of its location and "name".

Such a comfy bed. Perfect to sleep in after a long day of walking around Tokyo. And that view is to die for. I wanted to go to the Tokyo Metropolitan Govt building for the sunset view of Tokyo's skyline. But ended up cancelling it because I had a spectacular from my room. Great location. 11 min walk away from the main Shunjuku station. Very lively area and you can go find any food you want to eat, anything you want to buy.

The room was a little tight for the price. We struggled with finding space for the single large luggage we had. But that's what you can expect with rooms in Tokyo anyway.

location is very convenient. It’s very good a staff Andy can speak Chinese and English. He is very helpful. The Welcome staffs and security make us feel welcome and very secure. The entrance and the rooms on 18 floors and up are very good and advice noise. The room are clean and excellent view on the 38 floor. The breakfast buffet are very good with a wonderful view.

Everything is good except the bathroom, its too small. There are no privacy and inconvenience because it is separate by a glass door.

Skyscraper hotel which there isn’t many in tokyo so the view from our room was AMAZING! Our bed pointed directly at the window so we had front row seats to the city skyline and relaxed. Check in was self serve on a machine and was very easy and fast. Check out was also self serve and very efficient. Check out was at 11:00am which gave us that extra time to check out, compared to other places it is normally 10:00am. You even get a view over the city from the elevator when you go from the entrance to the lobby, was great! The staff make you feel important with greetings at the hotel entrance and take your bags for you immediately. Fantastic service.

The room size was pleasant but no ideal places to put your luggage. There looked to be wasted cupboard space on the tv wall which could have been used for something like cupboard space but nothing opened up. As soon as you walk in, the toilet and shower is to your left and the vanity is to your right with the bed directly behind. So there was no separate area from the bathroom to the bedroom.

The hotel itself is fantastic. Everything is extremely clean and well maintained. Our room was large enough, with a nice bathroom and a beautiful view. Staff were helpful and friendly for the very few things that we needed. The train is around a 10 minute walk, and the area has lots of food and drinks. I would absolutely stay again if I was in the area.

Due to no fault of the hotel, the area is definitely not what I imagined. In front of the hotel is a large open square and it is often filled with homeless/runaways and a fair bit of litter. At no point did I feel unsafe, but you should understand what to expect from the area before booking this hotel. For us it was fine, a great place to go out for drinks, all the touts in all their outfits are interesting, but maybe not as fun for families with kids.

The PARKROYAL Suite was amazing. The views out over Tokyo from this room are fantastic, as a bonus you can watch Shinjuki station from above. The staff were super friendly and helpful. We will be staying here again.

Nothing.

the staff were amazing, room was spacious and so well cleaned and maintained, the bed and pillows were absolutely amazing, would stay again just for the bed!

the washing machine & dryers did not dry our clothes, we put it on 2 seperate 60minute dry cycles and our clothes were horribly wet still :(

The hardware is good.

1. The location of the entrance is weird. 2. All electric plugs in the room are Japanese sockets. Iy would be nice if a multiple country one is used. 3. The auto check-in machines cannot locate any booking when we were checking in.

Location and the building itself is iconic.... Surrounding area is loud, lively and crowded..... But within the hotel it's all good

The room size is very very small