The place is retro, so like 80's. Think brown laminate and the hotel stereo under the bedside table. But its immaculate and all working. The rooms have everything but are very small unless you book a twin! The staff are absolutely lovely, in fact from the momen we arrived they were just so warm and went out of their way for us. They were way nicer and more helpful than any other place we stayed on our trip in Japan and frankly I think they have the award for best staff anywhere I have ever been. That includes the cleaners. Each of us mentioned we had noticed this at various times so it wasn't just me. They even heated up our Uber Eats for us at reception. There are fantastic bars right outside and around the corner and its a short walk from the scramble crossing. You can't beat that for location! There is also a fabulous Italian coffee shop only a minutes walk away which opened early, always had seats AND proper coffee! When you have been to Tokyo you will understand how much this means to you!

Perfect location and friendly staff. The twin room had ample room. Great ensuite with brilliant showers.Very comfy. I would definitely recommend this hotel.

The double room was a little small that meant the bed touched 2 walls and so it was a bit tricky getting out of it. The pillows could have been a bit firmer as they were a bit flimsy.

The Shibuya Creston Hotel is an absolute hidden gem of a place to stay. It's very close to everything you could want to see and do in Shibuya, but just far enough away to be extremely quiet. I ate breakfast at Restaurant Nigoume in the hotel two days - the Western-style breakfast one day, and the Japanese-style breakfast another. Both were excellent. The staff was beyond friendly, and very accommodating to my non-Japanese-speaking self. I would definitely stay there again.

I loved it all. I just wish my visit to Tokyo could've been longer. It's a place unlike anywhere else I've been, and I would've liked to experience more of it.

I couldn't imagine a better stay. I was there with my two middle school aged kids for nine nights, a long trip for us and our first one without my spouse. We were there to sightsee, and I was keynoting a professional conference. So business and pleasure. We had more than enough space, and everyone at the hotel was so nice and helpful. The wifi and elevator ran smoothly, and we loved the extra amenities in the bathroom -- nice shampoo, conditioner, etc, plus extra wrapped toothbrushes and combs if you left yours at home. It was my first time anywhere in Asia, and my kids' first time ever out of the US, so it was great to have a home base that felt homey. It was nice and quiet in the area; the AC worked well; and we were within close proximity to a Lawson konbini to run out for little treats. It was also in terrific proximity to Yoyogi Park and a very short bus ride (#51) or 20 minute walk up to the conference venue at the National Olympic Youth Memorial area. It was also half a mile from Shinjuku Station and even closer to Yoyogi-koen (which was a lot less busy, and our preference). It's also really close to the Donki (discount trinket shop) and Cat Cafe MoCHA Shinjuku (where we spent entirely too much time when the kids needed some downtime after the busy-ness of the day). Plenty of eateries in the area also, but I couldn't get enough of the konbini egg sandwiches! The beds were Western-style and extremely comfy. There was a lot of different lighting in the room, so it was easy for some people to sleep while others stayed awake without a conflict. So grateful to the staff at Shibuya Creston Hotel for making our stay so wonderful. We're already talking about what we want to do when we go back to Tokyo, but no question where we will stay again. I'm an leg amputee, so often I find accessibility issues with places I stay (and just try to do my best). I was delighted that there was a grab bar in the shower and a pull down faucet.

It was excellent all around. I have no complaints. We had the breakfast at the hotel twice: the restaurant is beautiful, and we had both the Western and Japanese breakfasts (to try everything). But usually we ate in our room: we were waking up around 4-5am each day due to jetlag, and couldn't always wait. But Lawson is open 24 hrs/day.

Hotel staff very friendly, they also hold your key whilst out of hotel so you don't have to worry about losing it whilst out and about. Staff provided great advice and assisted us with forms for luggage delivery service. Rooms cleaned daily, water and tea/coffee supplies replenished daily.

the only negative a was strange smell in the elevator, however it was only in the elevator not is the reception nor the hotel room floor so definitely bearable.

Great location! I recommend wandering around the hotel and towards Yoyogi Park- great coffee shops and bars and food options. Kind staff. Good sized room. Bedding and towels changed daily.

Could do with a bit better cleaning - was a bit dusty and dated. Also fyi the air was controlled centrally so the aircon was a bit much for us. The pillows were small and odd shaped so difficult to get comfy.

This was a great stay! The staff were amazingly kind and helpful. The room was quite spacious and very comfortable. The beds were very good. I had a really good nap and a really good sleep on it. The bathroom had everything you could need. And if you needed anything the supermarket was next door! The slippers were of very good quality. The breakfast was one of the highlights! It was like artwork on plates. Everything was immaculate and of the highest quality. I felt like a VIP staying at Shibuya Creston. It was a wonderful stay!

The hotel is very close to Shibuya Crossing and Shibuya station without being so close that the crowds overwhelm you. Quiet as can be and the staff was extremely helpful and accommodating. It is not a modern hotel so be prepared for more retro decor. That doesn't bother me, but as an FYI.

My non-smoking room was very smoky upon check-in and the window didn't open. But, there was a humidifier that quickly cleaned the air.

Its a suitable cost friendly hotel in heart of Shibuya but you wouldn't know it. 5 to 7 min walk to Shibuya crossing, but out of the way so no noise. The hotel is a bit dated but I'd stay here again bc of location and price. Very accommodating staff and I felt comfortable. I'm a neat/clean freak and when I stayed everything was clean. I didn't have breakfast so I cant review their breakfast.

Just a bit of an older hotel. Other than that, all was good.

Fabulous location, nice and quiet area but easy walk to the madness of the Shibuya Scramble area. Staff are very friendly, and the breakfasts were lovely (we had western style on day 1, and Japanese style on day 2). Room has a safe, shower is over the bath. Located across the road from small bars, and Lawson is located on next corner.