Had a great short stay here, since the surrounding is office area, it was nice and quiet to rest at night. Close to a convinience stores and a few restaurant. The staff was also friendly and helpful. Complete amenities to use and everything is as described.

Be careful to not mistaken your exit at the Sengakuji station, also the closest one to the hotel (A4 exit) didn't have elevator so you'll have a hard time going on the stairs with big luggage. You can instead take the other exits (A2) and walk for a bit to the hotel

Friendly staff who were willing to help out if they could. Good lighting controls, which were accessible from the bed itself, which made reading before bed very easy to do. Well located from Sengakuji station, very close, despite some construction happening along the stretch of road, it was still easy to get to and from. Multiple convenience stores, and 24/7 restaurants in extremely close proximity, which was great for late, sleepless nights.

The room was quite cramped, I'm aware space is a luxury in Tokyo, but it did still feel like it could have been used a little better. The elevator was also quite small and cramped which became a small issue when checking out, amongst others also checking out, being unable to fit. Staff, while friendly had some fairly limited English abilities which did impact their service, as it was heavily reliant on google Translate, which could only do so much. The pillows were a strange bead mixture, which was very uncomfortable to sleep on my back with, very hard and lumpy and hard, otherwise bed was comfy

Absolutely fantastic staff at the reception. Welcoming and very helpful with restaurant reservations and anything we asked for. They allowed us to store luggage overnight as we checked out for one night and then checked back in. The rooms are ok sized for Japanese standards and they were comfortable. There is a metro station and 7/11 right next to the hotel. A direct metro line goes to Haneda airport from there which was very convenient for us. There are 2 washing machines and 2 driers in the hotel which we made use of.

The location might be an issue for some - there are no restaurants or places to go as such in the area. But because of the metro station so close it makes it convenient to get around Tokyo.

I feel relaxed in a room with warm wood tones and a pastel green. Bed was firm and I could sleep well at night. The pillows have a hard side that made leaning on the headboard comfortable, perfect for scrolling on your phone while in bed or reading a book. Wifi signal is strong and I did not have any issues with the speed. There are multiple USB ports that made charging all my devices easy. At the reception they also rent out JP type wallplugs, so convenient. Airco fan is silent and I did not feel bothered by the noise or breeze if I left it on while sleeping. Shampoo and bodywash don't have a strong smell. The water warms up fast and the pressure is strong. I did not mind the walk from the JR Takanawa Gateway station. While the KK metro line A4 exit is one building away making transfer from and to the airport so easy. I found myself always stopping at the 7 eleven as I would pass by it on my way to the room. Thanks to the lovely reception staff who helped me out in English! Hope to see you again in the future as I enjoyed my stay.

I would have appreciated if there was a smart tv available in my room so I can cast youtube or disney+ on it. I could not easily fill my water bottle anywhere as the sink is very small for it to fit and there is no cold water fountain.

Lovely hotel, clean and comfortable and the location is great. 3 konbini stores - 7/11, Lawson and FamilyMart very nearby and Sengakuji station is right next to the hotel which was super convenient. This hotel is close to Haneda Airport which could be handy, however there's also a direct train here from Narita Airport which was where we flew into. The staff were really kind, the rooms are slightly larger than your average Tokyo hotel room, it was clean and the bed was comfortable. Laundry facilities and a microwave also available which was super useful.

The breakfast options at Nakau restaurant across the road were a bit limited and got samey after a while. A greater variety would be better.

The staff here are possibly top 10 staff of any hotel I've been to, including 5star hotels. They had irons available at the lobby, along with washer / dryer and offered many other services you would expect from long stay locations. Direct access from airport kk line and access to Toei line for 24hr Tokyo passes.

My phone was having security issues with the wifi, they did offer solutions but I just stuck to my pocket wifi. The location is a bit away from some of the better izakaya / better food places. But there are still a handful of places within walking distance and of course the conbinis are literally nextdoor as well as the station with access to 2 major lines.

2 mins walk from 泉岳寺station exit A4, if you have big luggage then you will need to use exit A2 for elevator( but about 10 minutes walk to the hotel). The hotel is right next to 7-11 and there is a cafe right by it too. Easy to travel from HND airport. Employees are nice and room is comfortable and clean. Room is big enough for us to put our 4 luggages. Got free tea and coffee on the 2nd floor by the front desk. Definitely will come back again next time!!

If I have the chance to be in Tokyo again, I will come back to this fine hotel. The only thing I would do differently, is not to book the breakfast. Don't get me wrong: the breakfast is good, but due to the limited options, it gets boring after a while. Positive: *) Friendly English speaking staff. *) Small, but well organized room. No problem with big suitcase. *) Clean and quite. *) Comfy bed. *) Most of the switches labeled in English. *) USB charging port next to the bed. *) Neighborhood appeared to be safe and clean *) Direct connection Sengakuji to Haneda airport. Also most other popular tourist destinations, like Shibuya (highway busses to Mt. Fuji stop here), Shinjuku, teamLab Planets, and others can be easily reached (but no direct connection). Walking distance from Tokyo tower. *) Excellent value for money. Neutral: *) View from the window is not the city, but the opposite wall. Could be improved: *) All switches labeled in English, except the ones for the bathroom ventilation and the bathroom light switch. *) There is a magnetic button to say "I want room cleaning". It would be nice to also have a button for "I need clean towels", instead of getting fresh towels every day (which I did not need). This would be better for the environment.

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Great hotel close to Sengakuji station on the Asakusa line/Keikyu Main line, around 30 mns from Haneda airport. Room was clean with all necessary amenities (you need to pick up any new PJs/bath mat you want to change after the first day at the reception floor). Staff is very polite and helpful, I appreciated their help with my luggage weighting. There's a 7/11 just a few meters away as well as a gym just above it. The hotel is also within walking distance to the Grave of the 47 Ronin, you can purchase some incense sticks to pay your respect. Good to note that while the hotel is very close to Sengakuji station (Exit 4), you will need to get out of Exit 2 if you have heavy luggage to use the elevator then walk to the hotel (very short distance). Exit 4 only has stairs, but this is a great work out. Recommended!

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I loved the fact that the hotel is close enough to my campus as I arrived as a new student at Keio University and had to wait for the longer term residence to become available. The staff at Smile Hotel were all extremely attentive, kind and patient. The amenities at the front desk and in the room were sufficient. Everything functions well in the room too. There were 7-11, Lawson, and Family Mart all right close to the hotel. There was a 24-hour gym right next door too. The Tokyo Tower could be reach by foot within a pleasant 17-20min walk. The Minato ku Info Centre is close by too, where many brochures and maps can be found.

There was nothing that I did not like.