The room was well-equipped with fresh towels, kettle, slippers, and even an electric cord extension in case you need more outlets. The humidifier in the room was a godsend for our cold-related symptoms. There's an amazing array of amenities in the hotel, ranging from coffee, tea, toiletries. You can pick these up freely in the lobby. We were also able to borrow an umbrella at the front desk on a rainy day. Because we visited sometime around the beginning of the year, the hotel also put out some free candy and plum kelp tea celebrating the Snake zodiac for guests. The candy and tea also came with omikuji, slips of paper telling your fortune for the new year. I thought this was a very attentive gesture on the part of the hotel. The hotel is located close to several subway lines, making moving around Tokyo easier. There are also several restaurants and convenience stores nearby. The staff are kind and helpful. Would stay here again.

The room is fairly small, so it was tricky to place our luggage in a way that didn't obstruct our path when trying to move from one spot to another. There's a desk provided, but the television set (which we didn't use) ended up taking up a lot of desk space, so it was a little cramped. But this seems to be the norm in many Tokyo hotels. At any rate, this was only a minor problem.

Breakfast was great. You could choose a western or japanese "set meal" that would change every day which basically consisted on some fish, miso soup and salad or some meatballs, eggs and sausages. Also, to complement that, you had the buffet (cereal, bread, fruits). Even though most japanese hotels give you free stuff like skin care, hairbands, toothpaste, etc, Sotetsu would also give you face masks or even bath salt to have a nice bath. Also the location was 20 mins away from Tokyo station (walking) or just a few blocks from other metro lines which makes it easy to travel anywhere.

Nothing.

Location is great and safe. 3 metro stations nearby make it easy to reach everywhere in reasonable time. E.g. Ginza, Tokyo station and Tsujiki are around 15 mins, Ueno and Asakusa are within 20 mins and Shinjuku & Shibuya is around 30 mins. Convenient stores, restaurants and drug stores are in walking distance. The hotel provides amenities and facilities we may need when traveling, which is super sweet. Services are great, the front desk is very helpful with the guest's requirements. Room is not spacious but equipped with everything.

The bed is cozy but the pillows could be better.

Helpful staff and smooth check in. Various personal hygiene items available. Ningyocho Station within walking distance. Convenience stores incl Daiso and quite a lot of restaurants nearby. Sufficient facilities in room. Comfy bed.

Rooms are slightly smaller than other hotels' although we know small hotel rooms are a norm in Japan. A bit weird rooms' entrances are facing a courtyard which is open-air (already quite cool in autumn - can't imagine how it's going to be like when it snows or rains). Is it due to fung shui or on environmental/lighting concern?

Very convenient location (quick access to several nearby subway stations and 20 minute walk from Tokyo Station) as well as being close enough to walk to several sites such as the Imperial Palace. Staff was very friendly and there was an excellent range of amenities that one could access for free (hair masks, toothbrushes, curling iron, tea, etc). Room was small (not surprising for Tokyo), but very tidy and with everything you would need (kettle, fridge, desk, bed). Price was also very reasonable for the quality!

Bed was not the most comfortable, but it wasn’t bad.

Hotel is conveniently located nearby two Tokyo metro stations (exit 6 of Suitengumae station or exit A6 of Ningyocho station which has an elevator). Many eateries and convenience stores are also in the area. Rooms are modest and small but comfortable and clean. Breakfast offers a selection of Western or Japanese prepared plates along with small buffet area for coffee, juice, yogurt, breads, small pastries, etc. Very friendly and helpful staff.

No complaints.

Great location - 3 metro lines within 5 min walking distance. Lotsa restaurants / bars at reasonable prices - spoilt for choices! Just pick any one and you won't be disappointed. Away from the hustle and bustle of the popular tourist areas, more like your average Japanese neighbourhood. Hotel has coin laundry, small cafe with free hot water, tea, coffee, microwave. Good price for a great location. Will stay at this hotel again.

No view from the rooms and the rooms are a tad small (but I had two suitcases and could have them both open at the same time).

Very nice room and safe atmosphere. All employees were very polite and helpful. Was close enough to stores like familymart so I could get anything I needed fast. Great bathrooms, I appreciated being able to bathe late at night as I attended in the summer and it was quite hot outside. All of the grooming products they had, were labeled in English so it made it easy to use them and feel safe. I one time forgot the cardkey to my room and the employee at the front desk was very helpful and friendly. Sometimes where I am from the employees may be rude or look frustrated so it was a nice change. Was also only a few minutes away from a bunch of stations / underground facilities so when I was traveling to Yokohama or back to the airport it was only a short walk.

I think I saw 1 roach or maybe another insect I do not know, in the hallway but it was summer and it is a big building so I don't think it was a real problem. It also felt a little uncomfortable with their being a net in the middle of the building between floors. I hope there is not a major issue in this area.

Great location, safe, multiple metro stations nearby, easy transit to both HND and NRT. Lots of places to eat in the neighborhood. Hotel is basic but you have everything you need. There are two washing machines on the ground floor and you can check how long the wait is on the TV screen in your room. Brilliant.

They have a system of forcing themselves in to clean rooms every 4 days. There are no safes inside, or do not disturb signs.

Hotel is about 5-10 minutes walk to the subway, depending on which line you are using. Has a common lounge on the 1st floor, where we could heat and eat our kombini food. They also have a currency exchange machine in the lobby, so we’re able to exchange our PHP to JPY whenever convenient. Plenty of restaurants nearby, as well.

Needs to periodically check the air purifiers in the room. Ours seems to have the mesh filter already broken and needs to be replaced.