The breakfast (2 slices of bread, margarine/jam/honey, 2 eggs, apple juice/coffee/tea, yoghurt) was good. The location (9 - 15 mins walk to the subways, Shinjuku Station) is great. Many convenience stores nearby (7-Eleven just opposite). Dormitory is ventilated. Ample space in the capsule bed (with a locker, shelf, space for a medium-sized backpack, light, power points, curtain). There's a lift. Ample number of toilets and bathrooms (shampoo/soap provided). Umbrellas available for guests to borrow. Great lounge with well equipped kitchen area and fridge for guests to use. Big space (with TV) next to the reception area for meeting people. Great hardworking friendly staff ready to offer whatever assistance they can. Baggage storage for use before check in and even after checking out (locked after 10pm) - my favourite feature.

Nothing really.

The beds were comfortable and the women’s floor was fairly quiet. Breakfast was convenient to have in the mornings, and it was nice chatting with others who were staying at UNPLAN while I was there. Location is great too - it’s across the street from 7/11 and an 10ish minute walk from about 3 stations (including Shinjuku)

Some visitors were loud and could be heard out the windows in the evenings (I hear the mixed dorms can be a little rowdy). Other than that, I wish breakfast options were a little more varied but what was offered was tasty! UNPLAN is cashless, so it was a tiny challenge finding enough 100yen coins to do laundry on-site - buying something at 7/11 to get change was recommended.

The staff were ALL amazing and a big shout out to Glenda at the front desk who organised a taxi for us for 5am the next day. The staff were all very friendly and helpful especially the staff in the restaurant. A big shout out to the cleaning staff who did a great job in keeping the shared bathrooms tidy with so many messy people using them.

That being right opposite the bathroom unit on 4th floor, there were no rules in place to ban people from speaking loudly in the corridor at 2am or even more so blow drying their hair at 4am. The mess some of the women left in the bathroom facility was a disgrace but again the cleaning staff did their utmost.

the capsules are spacious, people are friendly and courteous ( keep quiet etc.), breakfast is basic but nice to have + coworking spaces are great, wifi is fast and it was such good value overall!

Cleaning was sometimes not noticeable in the bathrooms, maybe because everything was used so much. Rather than a hotel, it feels like an apartment block as the staff are very hands off, which is fine, but I would prefer a more visible staff presence in case there were any issues. Also its a bit of a trek to the stations.

The location is only good for one thing - exploring Shinjuku and going out at night to the Golden Gai area. It's a social "party hostel". Thankfully the capsule in the female dorm was very quiet and comfortable and I didn't have problems with drunk people. The breakfast was really nice.

The location is very inconvenient for exploring the rest of Tokyo or getting in/out of Tokyo. If you look closely at the connections, you'll discover the best option is to walk 20 minutes to Shinjuku station... it's far! I wouldn't recommend booking your whole Tokyo stay here, just 1-2 nights. It's a nice hostel but just overpriced and slightly overhyped. I've been to 5 different hostels in Tokyo and I don't think the price is justified. The female showers/toilets got a bit dirty pretty quickly, the cleaning staff couldn't keep up with the crowd.

When reading the comments, I was a bit worried about people staying there for longer period of time, but there was no problem. Everyone was considerate of the other, it was quite and bed was clean. Easy check-in, no need of check-out. Free wifi, own little desk inside bed area with locker for wallet etc. Walking distance from Shinjuku station, really cheap. I recommend it to everyone!

There were lot of stuff of the people staying there for longer period of time. It didn't really bother me, but some people might find it messy. In the morning someone left used tissues on the floor near the sink, but it is not the fault of the hotel stuff, I guess they cannot check every room all the time. When arriving about 5 pm there were two male staff cleaning the rooms of the only women area. It was okay for me, but some people might be sensitive of that stuff.

Very social accommodation, breakfast was complimentary, spacious and comfortable beds, dorms were clean and quiet, the rooms allowed for privacy, made many new friends staying there, close to key train lines and attractions (park, Golden Gai's, clubbing district, shopping district etc), 7/11 opposite

no shoe policy in the shower room (wanted to wear flip flops), not always but there may be a male cleaning the female only dorm, no normal plug outlets in dorms, only usb ones (you have to go downstairs for bigger devices/ chargers), breakfast could have more range (food was yoghurt, granola, boiled eggs, bread, croissants, English muffins and cocktail sausages with condiments) but for the price its decent and creates a good social space

I liked the privacy of the curtains and having a small cubby to myself. The free breakfast was good - hardboiled eggs, yogurt, granola, toast, etc. The location was good - near a bunch of small bars and restaurants, convenience stores, and multiple public transit lines within 15 minutes walk. Folks in the hostel were social and there were events where you could meet others like game and movie nights. You could also just hang with people in the common areas or during breakfast. Staff were super nice! I couldn't sleep cause I thought it was too hot and they helped turn the temp down which I greatly appreciated. The showers and bathrooms are shared -- these were cleaned regularly. Some folks would wear their slippers inside the showers despite the signage which was a bit annoying. However, these were kept pretty clean and shared toiletries were provided in the showers.

The bed you are assigned doesn't get cleaned until you check out so if you're staying for a while, it can get pretty musty. If they charged me a bit extra for a sheet change, I would NOT mind. There were a LOT more people in one room than I had anticipated so the room got a bit rank. Would have loved some air freshener in there! BTW I know the temperature is hard to get right for a large group of people but if there is some alternative to going and talking to someone at midnight, I'd love to avoid human contact xD

Despite being quite a walk away from the train stations, the neighborhood where UNPLAN is located it very nice and very quiet. It had a lot of convenience store and food options nearby. The lobby was cozy and also quite stylish. The bunks themselves were nice. My friend and I also found it really cool that the property organizes events for the people staying there like movie nights, and other activities.

While I like the location a lot for being quiet, clean, and having a lot of food options nearby, it isn't convenient to access for people who travel with big luggage from the train and bus stations. It's understandable that the luggage space in the rooms are limited, however it really makes the entrance really crowded.

The hostel is very close to Shinjuku, so from there you can easily take different metro lines and trains and visit different places around Tokyo very easily. I stayed in a female dormitory, the beds are comfortable, there is a small locker where you can put your valuables next to the bed and plenty of space where you can just put your stuff. The luggage needs to stay in the middle of the corridor or near the door of the room. What I loved the most was the staff, very kind and fun, and the people staying there: everyone I met was amazing. Also the hostel organizes something different each night, like movie nights, parties etc.

The showers and bathrooms weren't the cleanest I have seen, same goes for the dormitory, but it mostly relies on the guests staying there as well. I think the showers should be cleaned more often, just because there are a lot of guests, and if you get there after dinner or a bit later in the morning for example, everything is going to be quite dirty. I tried the breakfast once and it was okay, very basic, but it's included in the price. In front of it there is a 7-eleven, so i suggest to get some breakfast there.