On arrival and departure the lady was very friendly and helpful.

On the morning of day 2 there was a younger girl who did not smile and was less than helpful. This did not detract overall satisfaction.

Location, friendly staff. Bathroom was large. Size of room was good. Held bags for us on check out. Free water each day.

Paid $200 a night online and sign said $80 a night outside. Bed was hard, pillows were very thin and blanket was thin. Asked for another blanket and was given one so that was good.

The train systems got us where we wanted to go. So it's a must to learn before booking into any hotel. Hotel N-U-T-S was located in a great area with many restaurants to choose from, If you want to see other areas of Tokyo, the Shinjuku train line was only a few blocks away.

Not sure what is there not to like. However, learn the Shinjuku Train system and get your hands on a Suica card. It's a must! I used the Bullet train to see Mt. Fuji and go back to Narita Airport at the end of my stay. I also went to Sumarai Theater for Sumarai training, and the Tokyo Radio Building to buy a new computer. Visited the national garden, and the infamous Godzilla Building. I also escorted my wife to her first Sushi making class and ate some amazing Japanese food in the immediate area. All in less than 8 days and staying at hotel N-U-T-S. We had a great time and hope that this review helps.

Great hotel due to wonderful staff (reception and house cleaning all friendly, helpful, knowledgeable and professional), room was lovely (lots of space, comfy bed, huge bathroom with great shower and spa bath), good location (close to metro and park, easy walk to entertainment yet quiet for good night's sleep), and nice atmosphere.

Ceiling was a tad factory-like as it was painted concrete with attachment points removed and not quite complete. Walls a little think as I could hear neighbours having sexy time (though it only lasted a minute or two, but she was obviously having fun in that time).

The location is spectacular. Laundromat across the street and many fabulous little hole-in-the-wall restaurants right in the neighborhood. And super close to the train station. Most of the staff was wonderful and very helpful. The room was a pretty good size (for Tokyo) for our family of four (3 beds). We even had a tiny little balcony!

One lady at the front desk was pretty rude (I don't know her name). The biggest disappointment was no breakfast. When I made the reservation it showed we could buy breakfast every day, but then we found out that's only if you're in the main hotel and our room was in the annex up the street a block. So, most of our breakfasts were from the nearby Family Mart!

The location was great - close to central Shinjuku without being busy, and right near the park. There were lots of good places to eat nearby, and it was pleasant to walk into Shinjuku. The bathroom was really large, with a big bath so we could relax after a big day of walking around the city. The hotel provided us with a cot for our baby, and it was a good one. The room was clean, and had space for our things. The beds were a good size, and very comfortable. The air conditioning worked well, which was great as it was very hot outside. The hotel had a large secure space for storing our luggage before checkin and after checkout

The staff were helpful, but some of them seemed disinterested. It's not really a problem though.

Really surprised at how well our stay here was after reading some negative reviews. Staff was very helpful & accommodating when my group of 6 checked in and made any additional requests. They also booked our rooms next to each other as requested which was great. Rooms were clean and cleaning staff was very friendly and helpful, and brought us towels or any additional items we requested. Bathrooms are HUGE and very accommodating for 2 people. Overall would recommend staying here if you're on a budget and want to be in a central part of Tokyo. It's surrounded by tons of restaurants, bars, shops, and coffee spots and it's easy to get to and from the different subway locations nearby.

My only callout would be the cleanliness/newness of the rooms as we noticed some peeling on the ceiling and older stains on corners of the bedding.

The room was clean and had the essentials (e.g. fridge, microwave, kettle). The room was cleaned daily and tea/coffee etc. were refilled. There is a laundromat down the road if you want to do it yourself, instead of paying $15 at reception for a small bag. There is a mini mart type grocery store across the road and Italian restaurant right beside the building.

We were moved from the main hotel featured in the pictures to one down the street. This made it harder to give directions to taxi drivers and we were not able to order Uber Eats due to not having a correct address or name for the place we were staying, or a lobby.

The room size was surprisingly big for the price I paid and location

Shower was a little weak

The hotel is in a quiet part of Shinjuku close to metro station. The room is large and clean.

Staff is cold and not very attentive.