The staff allowed us to check in early and provided a room upgrade. The hotel is amazing; it really looks like a castle. One of the best breakfasts I have ever had—you can enjoy delicious food in the restaurant. The reception was very kind.

Although we received a room upgrade, the air conditioning did not work, and the room was a bit cold. We reported this, but nothing changed. Additionally, the door did not close properly. We also encountered issues with the in-room dinner; I ordered "scallops," but they brought me "chicken escallops," insisting it was what I ordered. In the end, the head chef came to the room, assured me everything was fine, and changed my meal without any extra charge.

One of the kindest and made my heart smile in multiple ways. Actually it’s a birthday but everyone value me from Ahmed, Belal, the ladies at the morning breakfast then the restaurant morning Manager (sorry I don’t remember his name) . I feel like a princess at this point. Initially my reservation was 08/31 but once I got here they managed to get me situated so I’m beyond thrilled and thankful. Khaleed the pm manager at the restaurant made sure I got my picture at the stand and stay late so I can order dinner

I love everything about the place… Hey it’s a castle you cannot beat that….. Well the place can be a wedding destination why not…. Hopefully management would read this just saying.

The hotel was amazing with superb views and just a little out of the town which was what we wanted! From checking in/out and seeking advice on things, Mohammed was great behind the desk and was really helpful. All of the staff were excellent and we were well looked after especially by Ibrahim who we met at both Movenpick hotels and assisted us greatly; Rashad at the Terrace Bar was also excellent as we were served brilliantly by him and the manager at breakfast (I forgot his name!) was also very attentive and gave us the best table with a view every morning and arranged our packed lunch!

Nothing - all was perfect!

A quiet little property just outside Petra city makes this place a perfect place to unwind from the long journey through Petra and all the chaos of the visitors and noise. The staff were kind and generous and Mohammed N and team made sure to give us all we needed. Though there isn’t much to do at the property they serve you a chocolate bar in the evening and can arrange for a message nearby and also have a heated pool so those are nice touches.

The room can come across a little dated and the property does need some upgrade. The AC in the room can feel warm and so maybe leaving thee control to the guests to manage the temperature would help.

All the staff at the main restaurant are very profressional and very kind. If you get the word "do more" they does. Super compliment for them. The hotel back yard out side is with an amezing view. While we styed there it was Chocolate hours every day at 4 pm and we enjoyed it so much. The breakfast the dinner buffer is nice. The bar at the lobby floor is with tunning view. I checked many hotel and compare the price. This hotel have a lower price than the oter with the same standard.

I found that the pool temperature are little too cold. It was fine but just it would be better if they can make it warmer.

The hotel was comfortable. We really liked the restaurant on the garden, with great food and an incredible view. They also offer a shuttle to Petra archeological site, which was very convenient.

We had just arrived from another Movenpick in Aqaba, and this one was much simpler (did not have the same level of comfort). It didn’t even have an ATM, even if there is nothing in walking distance. It is actually located a little far from Petra, when there are other hotels close to the archeological park.

The lobby of the hotel is quite spectacular, the terrace offers a wonderful view. Both the room, the beds and the service were very good. We enjoyed the bar-food and an excellent breakfast.

We were a bit confused, as there are two Mövenpick hotels in Petra, one very centrally opposite the entrance to the Petra museum, and this one, a ten minute drive up into the mountains. We first tried to check into the wrong one. If you book this hotel, you are a bit off the beaten track, but you have the advantage of peace and quiet and a splendid view. If you want to be in the centre near Petera, then book th other Mövenpick,

After a hot and tiring day at Petra, was greeted at reception by Balal, who was was super welcoming, offering us a much welcomed cool drink, and then upgraded us to a suite, which we did not expect. We then visited the pool for a swim, and then had dinner in the buffet restaurant.

We suggested at check out that they should have English TV channels available like BBC news, as only Arabic channels were available.

This was a superb stay; the place is fantastic, the views of Petra are to die for, and the staff was super helpful. We requested a late checkout, and it was granted, but we had an issue at the parking lot of Petra and arrived even later than we expected the staff extended the late checkout even further, and they let us take a shower... The dinner buffet is impressive, with great food and better service.

It is impossible not to like something about this stay.

The castle is amazing, wonderful building on top of a hill just in front of a breathtaking panorama. The staff was very helpful, got us a very needed early check in and also an upgrade on the room which was the perfect spot to witness the stunning sunset. The room was big and got everything we needed, a king size bed and a lovely walk in shower. Breakfast was huge and delicious, both sweet and savory, with everything you can ask for. We wish it was summer so the tent in the terrace could have been open! We had a really great time!

We understand it is for security reasons, but we were taken a bit by surprise when the man at the park entrance checked the inside of our car without explaining what he was doing - later at the lobby they went out of their way to make us know it was to check for gunpowder, which we are very grateful of. Just maybe it would have been better if the security man told us right away! Also, the swimming pool changing rooms had not hot water in the showers nor hairdryers. It was not a big deal but we had to walk back to our room with wet hair and it was a bit unpleasant in the colder evening - not a big issue, just a suggestion to check before you use it! It was still 10 out of 10 for us!