Swimming pool and sauna was great. Massage perfect to sooth my backache.

I just had to wait for my room little bit longer than usually which was not so nice as I was after long overnight trip and I'm a frequent customer of this hotel but it's ok and I can understand that if the hotel was full. I received as an exchange room upgrade, free juice and fruits so that's good as as apology and thank you for that. Than I spend I think very nice money in hotel restaurants over that couple days and on the end they changed me stupid 1100 KZT for snickers bar from the fridge. Also in the Irish Pub we had 2 nonalcoholic mojitos on the end but waiter charged us as for alcoholic one. Management suppose to thing about stupidities like this. It's really not nice to your customers and especially the frequent ones.

Staff here are incredible! Aibol at breakfast, Tleggan at the Irish Bar, Igor and the reception staff were incredibly helpful and friendly people. The hotel itself is beautiful. The lobby, the spa facilities, the restaurants, it's all top class. You will rarely stay at a more beautiful hotel with such great service. We requested a quiet room and our room was silent at night with an extremely comfortable bed. Cleanliness was 110% perfect. Location is great too, a 10 minute walk to the boulevard with Baiterek and other sights.

Nothing!

The stay was lovely, loved the breakfast which was included. The place was clean and very close to my work. Enjoyed the stay. Best regards,

i ask the staff to extend my accommodations for 1 extra night at the first they say yes. then they told me that there are no available room. i got the night in another hotel. it's really make me upset.

Its nice hotel with amazing spa! The swimming pool is big, they have 2 nice Finish saunas and steam one and Haman as well. The hotel has nice gym and there is Irish pub opened 24/7 as well.

A bit pricy.

Beautiful decor, great service at the reception and restaurant! They gave me free sim card that made my life there so much easier. Room was huge, comfortable.

Very nice stay in a prime spot of Astana. First 5* in the city, but still running fancy and well.

Was a bit cool in the lobby and turkish restaurant....could be cause of -30C outside..))

The overall experience was very good.

Nothing, the only complaint was the Irish bar allowed smoking!

Interior of the hotel is very spacious and cozy with lots of vegetation and cozy couches. The temperature control in the room was perfect, quiet. The bed and pillows were super comfortable. Fridge had the essentials, except for red wine. Service was quick and exceptionally professional. I was staying with my 3 year old son and the hotel had amazing facilities for children-large indoor playroom with a babysitter service and a great outdoor playground near the outdoor restaurant with nice slides, swings and sand box with lots of toys. It was just excellent! And I wouldn’t think of any other hotel to stay when I’m traveling with a kid.

Two points: i understand the hotel is not new, and though very tidy, the interior shows its age a bit. There are no USB plugs to charge your gadgets in the room, so international travelers should carry their own converters. Not a buggy, but when my phone ran out of battery on arrival in the middle of the night, it was inconvenient. However, when I asked at the reception in the morning, they offered a local plug. One minor thing, I found a clump of long hair in the shower and a few strands in the bathtub. It is something small, but kind of unpleasant, and so easily avoidable, given the cost of stay and the 5 star grade of the hotel.

The spa area is really nice. The massage, which was paid extra, was really relaxing. The staff is quite attentive. The breakfast was great and quite diverse. The wifi was fast and thus it allowed us to watch Netflix effortlessly. It is located in a nice area in town. The complimentary late check-out was great too! Room service was efficient and relatively quick.

- The restaurant was closed for dinner due to COVID rules but in the morning guests were allowed to have breakfast together in the same restaurant that had to be closed at night. These rules do not make any sense. - The walls seem to be quite thin since we could hear others guests in the room adjacent to ours. They were playing music and talking loudly. Luckily they were only noisy during the afternoon so we did not make any complaint. - The vegetables pizza we ordered through the room service was not great. It was salty, dry and barely had any vegetables in it.

My stay at the Rixos was excellent. The hotel upgraded my room to the Premium Suite. The staff was very nice; everything was clean; the spa was exceptional;