It’s an amazing hotel in terms of design, in a beautiful building. Most unusual I stayed in. Hotel staff are very attentive to guests’ needs (preparing Sahoor meals early morning and delivering to the room). Some decent restaurants on the 2nd floor. Rooms are really big.

I think that bathroom area could be better thought out, with sink outside the room. It’s not entirely convenient. And it’s small too, considering how much free space there’s. But a minor issue. Entry hall and generally lighting inside is quite dim lit and dark.

Extraordinary hotel with unique amazing design both from outside and inside. After arrival you spend quite some time just walking around the hotel and enjoying its unique design. Rooms are quite big, very cozy and stylish, there are very good bluetooth loudspeakers in the room (Bang and Olufsen), bed is comfortable. There are 3 great restaurants inside the hotel and 1 wine boutique where they also organize winetasting dinners. Breakfasts are a-la-carte with quite many options to choose from and all meals we have tasted - looked great and tasted great and we had quite full table. SPA is quite good, but with some drawbacks mentioned below.

Just a couple of things: 1) Sauna and turkish Hammam were warm, but not hot... Staff couldn't help to make them more hot. And infrared sauna was not working at all. 2) There is a Nespresso coffee machine in the room and there are several coffee capsules available in different colours. Normally these capsules are different inside as well: some of them are decaf, some are stronger, some milder... but there are no signs on capsules and staff also couldn't give information on difference between them.

Stayed at this hotel for short visit during business trip. Amazing design, lovely room and very clean. Location is perfect too if you need to move to both banks of the river. In total, good value for money.

the only problem is staff we were stopped few times near the elevators by security, with weird questions like ‘r you sure that you are living here?’ to move to the floor of your room you need to have a key, without it elevator will not move, so why we were stoped again and again with same questions… it was weird and unpleasant also we ordered breakfast to the room and it was not so delicious. Eggs Benedict weren’t cooked in a proper way, also there were no bread basket included

Vety clean rooms. Breakfast with some nice Choices. Very good Restaurants inside the Hotel. The Housekeeping stuff is extrem frindly and very clean working.

Very small and not fitting with the rest of the Hotel Spa Area. The Reception didnt help me with my Money change problem (ATM inside the Hotel doesnt work). I paid a room upgrate but had the feeling the room was still to small.

one of the best breakfasts in KZ, very nice service, top restaurants in the hotel, very beautiful view from the room, top location near the park and the river

Wi-Fi is a catastrophe! please do something about it no swimming pool no fitness room

My recent stay at a hotel was truly a pleasure. The interior design was tastefully done and created a lovely ambiance. The cuisine was absolutely delicious, and the staff were exceptionally friendly and helpful. I was impressed by the quality of their spa facilities and the variety of treatments available. I want to give a special shout-out to their breakfast - it was really good! The rest of the menu was diverse and of high quality too. The staff were always available and attentive, which made my stay very enjoyable. Overall, I would highly recommend this hotel to anyone looking for a top-notch place to stay. It exceeded my expectations in every way, and I think it would do the same for anyone else.

nothing

Room was really nice , lots of space to put items cupboards everywhere but never an issue. The Restaurant is a must try. Breakfast was ok. i had the view with the road and Ishim River Side which was a beauty.

Didnt like how i was asked to pay extra after the fact i checked out for an accounts mistake. Luckily i was still around the hotel area , general rule of thumb is when you check out they should be ready with any outstanding.

Absolutely love this place! We are visiting Astana the 1st time. We travel from Canada.That was the best stay ever! Beyond our expectations! The staff, the room, the facilities were outstanding! The food was amazing! The best breakfast we ever had! Highly recommend! Deffenetly will come back again!

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Fixed menu for breakfast, but many options are available. Everything i tried was tasty, good coffee as well. Service is also quick and pleasant. B&O bluetooth speaker in room is a unique and really nice touch.

Security camera in the SPA area made me uncomfortable, i think it shouldn't be there. WiFi in the room was unstable at times. Other than that - an excellent place to stay for a few days

Everything. It’s the best hotel experience that we’ve had. We’ve traveled a lot across all continents, but never had the change (until now) to stay in a hotel which is part of SLH network. It was our first experience, and giving the design of the hotel, the best one. Congrats to the team who designed this beauty and to the team which is taking care of the guests needs every day!