Concierge service from Aruzhan was at the same level of the Ritz Carlton which I also stayed at in Astana. I would come back again because Aruzhan was highly attentive, respectful, and trustworthy. The hotel thank you card was a professional touch just like the Ritz, was much appreciated. The facial services were outstanding, which use medical grade instruments. The leg and shoulder massage was very affordable and enjoyable. The food was very delicious and open all night on the first floor which made things easy.

Nothing. Everything was great.

As a frequent traveller i have some experience of hotel population in Astana, and this particular one is my absolute favourite! Alanda hotel is actually a part of a local quarter with same name, including apartments, flats, clinic and spa/welness unit under same name. Hotel itself is a 14 levels high building in neo classic style. My room (the cheapest one) was quite spacious and very comfortable. Large bathroom, carpet on the floor, air condition, very comfy king-size bed, big screen LED TV, minibar with kettle, tee, sugar and coffee in the room, bathrobe, slippers, daily cleaning etc etc - all this stuff made my stay very comfortable. Staff at the desk was always available, very nice and helpful. One of best experiences at Arlanda hotel was a Balkony restaurant with outdoor section, located on second floor in same building. Cosy environment, relaxing music and food of high quality made my breakfast to very pleasant experience. Interior in the room, corridors and restaurant was in same neo classic french style - very chick! Alanda hotel is located on broad street, but you can´t hear the noise due to soundproof windows. Surrounding area includes chopping mall "Astana" just across the street, with barber-shop, grocery store Magnum and lot of boutiques under same roof. Warmly recommended hotel, no doubt about it...

Hard to mention something negative when you are very satisfied in general... probably coffee at breakfest could be better.

Luxurious and up-scale European decor at an affordable price.

We had 2 rooms at opposite ends of the corridor - one of the rooms had terrible/non-existent internet connection which was a real struggle as I had an online class in the evening. The other room had workable internet.

I loved how welcoming and helpful are front desk ladies, clean, spacious and room with beautiful view from my windows, convenient location. The facility for breakfast room is gorgeous and interior is so royal. I could not wish more.

There’s nothing I didn’t like.

Spacious room. Nice interior and exterior We were in October, outside was already cold, room was heated very well

Spacious room, comphy bed, large sized bathroom. Great and helpful staff. Great breakfast.

Good breakfast clean rooms good staff

Stuff was kind and friendly, the food in the restaurant was 10/10 with a reasonable price.

The view is controversial :D Looking throw photos, I thought I could enjoy the city view, but I got a room with a view of the construction market 🤣

Location and room accommodations

Our room was right above the dining room and they were moving furniture around at 3:30 in the morning!!

Comphy bed, tidy room, very nice staff overall, mighty breakfast.

WiFi connection was poor sometimes, the rooms are not so soundproof, you can hear your neighbours and some noise from corridor.