I really enjoyed my stay, very well located in one of the best beaches around Mombasa, Bamburi beach. The hotel is very basic, you get what you pay for. Only two rooms ( apartments) have sea view all the others are facing the entrance or the way to the pool or a roof ( my case). Breakfast can be better and the staff are great.Rooms are outdated but comfortable.

My view from the balcony, really sad to have such a view ( if you call a roof and garbage around for a view( see photo) at least they could have give me another room with a more decent view. I really think they should clean the area. I understand if the hotel is full, one gets what is available but at least make it decent.

Really enjoyed my time in this little hotel right infront of the beach. It felt like home, really comfortable. Generous continental breakfast with some African dishes. Very family friendly. The rooms were spacious and clean. The staff very professional and helpful. You could also order for something to eat for lunch and dinner at very affordable prices without the need for leaving the premises. Like it's amazing to be enjoying frontline beach access, good food and accomodation on a budget and right next to high-end hotel complexes. The shower pressure is pretty high too.

Nothing. Just a design modification suggestion. The shower floor should be limited in such a way that water doesn't flow over to the toilet area as it's not really nice walking on wet floor to use the toilet and someone could slip and fall and hurt themselves.

Loved the friendly and enthiastic staff of all areas Reception, restaurant, poolside and security. All very professional and helpful. The fully functioning air conditioning was a tremendous boon in the room it made life comfortable at night and meant I never heard or felt a mosquito. Breakfast was very comprehensive with a choice of eggs to order.

My room although always clean and tidy was a little tired in some parts with broken whicker furniture, a shower held together with plumbers tape and a window that opened directly onto another hotels walkway. So no view. The music around the pool area in the afternoons was often very loud and not a subtle background melody! Maybe they should turn it up in the evenings.

The food is amazing. The staff is fantastic.

The TV is too small and no do not disturb signs.

A decent accommodation by the sea. Life and activity revolved around the pool area at this place—dancing, singing, chilling, eating, and a lively atmosphere, all of which made the stay very enjoyable. The rooms were spacious and well-equipped, and this hotel was one of the few among our nine stops that had a television with various channels. It’s not common to find TVs in Kenyan hotels, so it was a nice change to watch some European football. The breakfast was delicious, featuring international dishes alongside local options, fresh fruits, and juices. The staff, as is typical in Kenya, were very friendly and welcoming.

Nothing

The best property I ever stayed in Mombasa. Great service, exceptional location and good value for money. The food was superb, especially breakfast! I can’t forget the tasty Samosas too! Simply intoxicating. Keep up the good standards and I look forward to being back sometime soon.

Honestly, the T-bone steak was poorly done. It was too grilled to turn the meat into a wood-like hard stuff! And over-salted! Notwithstanding, the chef was great at making nearly all the dishes we tasted. My honest complements.

I loved the location. You are right at the beach. The pool is clean. And there is someone to open the gate to the beach and back.The rooms are spacious and very clean. The staff are amazing! very professional and friendly. I also loved the variety of breakfast menus. It is cattered to different people, always something new and local. Other than breakfast, all their food have to be ordered and cooked. I loved that I could call and place my order while I'm still on errands, and the food would be ready on arrival.

in front of beach. great pool. good buffet breakfast. big room. Ms Rose even helped me for train ticket to Nairobi. Friendly staffs. We stayed for an hour after checkout at the pool. Shower and changing rooms are nearby the pool. Good place for spending by relaxing around beach.

Shower and basin water was salty.

I loved the quiet and tranquil place it was, everything from the staffs was amazing and accommodating. I definitely would say Sheratton is the place to visit again. The pictures were exactly what the place looks like, i also loved the cleanliness of their rooms and excellent food.

The rooms are very big, with all the facilities you would expect (AC, fridge, wifi, plenty closet space, etc). The staff at the reception was very kind and helpful. They always had a smile on their face and were there to assist 24/7. The pool area and view are beautiful. The location is good too. Right on the beach and a large shopping mall within walking distance.

Personally, I really disliked the loud music at the pool area. During those few moments without music, it is a wonderful place to enjoy the view and the sound of the waves and wind. A bit of background music would not hurt, but unfortunately it was mainly rough hiphop and rap playing. I did make a note of this and the staff turned the volume down, but I think the place would be better off without music or just some calm lounge beats on the background.