The room, the breakfast, the Chinese/Indian restaurant but most of all the staff who were very helpful and attentive to details.

The Bonheim restaurant dinner, we got there the first night and ordered a bolognaise and fried chicken. Both meals did not taste good sadly, never thought anyone could go wrong with bolognaise and fried chicken. We opted to keep with the Asian restaurant rest of the stay and that was always good. There is only 1 therapist for the spa which we only found out when we got to our appointment after we had been confirmed for 2 people at the same time. This caused a bit of fustration but the masseuse was very good. Strongly suggest that when she is not available to answer the phone all bookings are channel to the reception rather than the gym instructor who has no clue about these things.

you can hear some noise from the street (it was Saturday night); the windows do not protect from noise

Staff were friendly expecially the resturant staff downstairs

The Security staff at the gate had no where to stand in from the pouring rain. The only cover they had was an umbrella and a wet jacket, and the rain persisted for days during my stay

All facilities, rooms are clean and big and the staff at the front desk are absolutely amazing. That is actually true for the staff of the hotel overall. They are ready to help and make sure you are comfortable.

The bathroom are a bit run down, but it’s not a deal breaker. The room we were in had loud music coming in from one the bars of clubs which were next to it. There isn’t much the hotel can do about it but they should inform the bar that their music is inconveniencing guests a lot.

we stayed for 4 distinct nights and found hotel just great. The staff was always very friendly and helpful and they really made the difference for us, helping us accommodate seamlessly different portions of the trip. We and the kids really developed a great relationship with the staff and the place - it was a great "home-base" of our Kenya trip. Rooms were spacious clean and superb, no mosquitos. Breakfast - anything you want - everything you need - always found something great for breakfast - kids too! There are different restaurants in the hotel - we tried them all. Everything was delicious.

There is really nothing I can remember it was great staying there. We felt welcome and at home.

The staff were very helpful and friendly. Helpful . Expecially the evening front desk who checked us in and out .who went up and beyond to help us . Great showers . I

The food was overpriced for the quality of the food. The satellite TV needs upgrading . the views outside were just building sites. Even in the car park was an old pink inflatable bouncy castle which had seen better days . The 2 morning staff at front desk were unhelpful and not knowledgeable as the evening lady . The beds were not that comfy. Need upgrading.

The staff were really nice and helpful during my time there. The room was very clean, the gym was good and decently equipped with a mix of machines and free weights.

The sound proofing is not very good as there were gaps in the window meaning the noise from the streets could be heard and I could not turn off the lights in the living room of the suite and called the reception, they sent someone who could not help me so had to attempt sleeping with the lights on with not much success.

Breakfast was good. The room was clean and comfortable. People were kind. It was easy to call an Uber taxi to move to other places.

The only problem for me was the location of the hotel. It was hard to walk around during even in the early evening since the surrounding environment did not look quite safe. It might be okay but not recommended.

I was traveling for work with a young baby. The location was perfect for my work and I appreciate that the hotel appreciate provided a baby cot and feeding chair in my room, that was a big highlight for me. Most of the staff were very friendly and helpful with a special commendation to Moses of Room Service and all the staff at the restaurant who were genuinely so lovely.

The level of cleanliness can be improved. The carpets need deep vacuuming and there was a bad smell coming in through the bathroom vents.

Location. Staff was nice. Rooms spacious.

We booked Concorde specifically bcs it has an indoor pool. But it was out of order during 10 days of our stay! Very dissapointing. They should inform guests if some of important facilities aren't working prior to their booking! Beside the pool issue two more: -safe deposit not working -bath thub couldn't hold the water