712 reviews
From
$68Diamond Plaza, Parklands, Nairobi, 00100, Kenya
712 reviews
1/40
From
$68Spa/Wellness packages
Casino
Indoor swimming pool
Free wifi
Steam room
Sauna
Air conditioning
Kid-friendly buffet
Welcome to Cloud Hotel & Suites, a stylish 4-star hotel nestled in the heart of Nairobi, Kenya. Just 1.7mi from the city center, this hotel offers a perfect blend of luxury and convenience. The hotel's 712 reviews testify to its top-notch quality, making it an ideal choice for your stay in Nairobi.
Set in the vibrant Parklands area at Diamond Plaza, Cloud Hotel & Suites is a haven for travelers. The hotel offers a range of exciting amenities, including a pet-friendly atmosphere, a casino, a spa/wellness center, and an indoor swimming pool. Additionally, guests can enjoy a complimentary breakfast and access to a free fitness center. The hotel's prime location and plethora of amenities make it a great choice for your stay in Nairobi.
With its attractive features and ideal location, Cloud Hotel & Suites provides the perfect base for your adventures in Nairobi. Whether you're traveling for business or pleasure, this hotel guarantees a comfortable stay, and its excellent reviews speak for themselves. Book now to experience the best of Nairobi at Cloud Hotel & Suites.
Cloud Hotel & Suites is known for its impressive range of facilities that cater to every traveler’s needs. Guests can take a leisurely swim in the hotel’s indoor heated pool, which is available to adults year-round. The pool provides a perfect respite from the city’s hustle and bustle, allowing guests to unwind and relax in a serene ambiance. The hotel’s focus on offering a luxurious and enjoyable experience extends to its amenities, making it an ideal choice for a memorable stay in Nairobi.
On-site dining at Cloud Hotel & Suites is a delight for food lovers, as the hotel boasts multiple restaurants with diverse cuisines. Whether you're in the mood for a family-friendly ambiance, a modern setting, or a romantic dinner, the hotel’s restaurants offer an eclectic mix of African, American, Indian, Asian, and Grill/Bbq dishes. Guests will have the opportunity to savor a wide range of delectable flavors, ensuring a delightful culinary experience without ever leaving the hotel premises.
When it comes to payment options, Cloud Hotel & Suites strives to provide convenience to its guests. In addition to accepting cash payments, the hotel also welcomes major credit card brands like Visa, American Express, Mastercard, and UnionPay, giving guests flexibility and ease in settling their bills. This attention to guest convenience reflects the hotel’s commitment to creating a hassle-free and enjoyable stay for each and every visitor. With its array of amenities and dining options, Cloud Hotel & Suites ensures a truly satisfying and memorable stay in Nairobi.
Closest airports
Nairobi Wilson Airport
4.4miJomo Kenyatta International Airport
8.9miSpa/Wellness packages
Casino
Indoor swimming pool
Free wifi
Steam room
Sauna
Air conditioning
Kid-friendly buffet
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Sun deck
Wheelchair accessible
Business center
Upper floors accessible by elevator
Air purifiers
Free toiletries
Bidet
Soundproof
Bathtub
Private Bathroom
Executive Suite
x8
+
x5
More details
Suite
+
More details
Show 4 photos
Master Suite
1 Queen Size Bed
300 sqft
City view
Private Bathroom
Bathtub
Minibar
+
More details
This more spacious and air-conditioned suite features a sitting area with sofa, a desk, a flat-screen TV and an iPod docking station. The bathroom contains a bath and shower, a hairdryer and free toiletries.
Show 4 photos
Executive
1 Queen Size Bed
260 sqft
Garden view
Private Bathroom
Minibar
Flat-screen TV
x10
+
x6
More details
Indulge in luxury in our spacious 258 sqft Executive Suite with a garden view, equipped with a sauna, air purifiers, and soundproofing. Ideal for 2 adults, this room also features a queen size bed and free toiletries for a comfortable stay.
Show 4 photos
Standard Room
x4
+
x3
More details
Show 4 photos
Standard, Queen/Twin
1 Queen Size Bed
2 Twin Beds
235 sqft
Garden view
City view
Private Bathroom
Minibar
+
More details
Luxurious Standard Double Room with a Queen size bed and Twin beds, offering a garden view, sauna, and air conditioning. Perfect for 2 adults and 1 child.
Standard, King
1 King Size Bed
x4
+
x3
More details
Standard, 2 Twin
x4
+
x3
More details
Standard, Single
More details
7.1
712 reviewsFrom
$68Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇫🇮
Johanna
10
10
The location is very good, you can get easily anywhere in Nairobi. There is also good places to eat near the hotel but You can also eat in the hotel if you want. Parklands is a safe neighborhood also and the safety in the hotel is very very good. There is also a supermarket in the same building with the hotel. The staff is very friendly and help with everything. If you ask something they provide it kindly. The breakfast was good and you can enjoy very nice views over Nairobi while eating it. Bonus is the fresh omelets you get from the cook. We enjoyed the fresh fruits and vegetables a lot. The hotel also has a restaurant in which you can have dinner with fair prices and watch the sun set over Nairobi. Cleaning is good and the cleaners especially the ladies are very kind and clean well the rooms. Decent people with very good working ethics. The staff was very kind to our son, so the hotel is also child friendly. It has a pool and there is a child’s pool, so something to do for the children. Also the price is very good compared to many places in Nairobi. Thank You so much.
🇰🇪
Shariff
10
10
I had to fly in a hurry for a funeral.amd booked at the DP apartment facility which was pathetic...the room was not cleaned, with dust lying all.overz no water, no wifi. I landed on very late hours of Sat and had to attend funeral ceremonies on Sunday. My wife.amd I moved on Mday...Your staff at the reception was one of the reasons we were convinced we move. We only passed for breakfast and when we went to her to enquiry for some other stuffs, she was so.accomofative and gave us so many good advices for our stay in Nrb that the next moment my wife asked me to book with her for the rest of our stay. We stayed for 4 nights which were made very comfortable...the house cleaning gave us our time and we would leave on odd hours of.the day after which they would clean the room, the security guards were so friendly. The whole experience staying at the hotel was the best highlight of our trip.
My own decision of stating at DP apartments for the first 2 nights.
🇰🇪
Cecilia
8.2
8.2
The location is okay. The food was a bit spicy especially in breakfast.
I personally didn't like how my room toilet was cleaned. It was kinda stained. Could be a big turnoff. But other than that, everything else was so amazing.
🇬🇧
Lucky
9.1
9.1
The hotel itself is lovely and has all you need, lovely restaurant and fantastic staff. Bouiface Mougare on reception was a god send. If you do stay here rest assured that any needs or requirements will be met. From enquiries, trips, general needs and much more. all staff were great but Bouiface, he’s your man! I do think the pool area and spa could do with a little updating and some extra finishing touches. I had a few treatments but didn’t use the pool or gym but many did. Very clean and rooms serviced daily. Tea, coffee and water in your room and restocked daily. Services across the establishment are available and done so promptly. Great base to get around Nairobi and afar. Included breakfast that had a good range and a chef at hand for omelettes and pancakes whilst looking out glass ceiling to roof windows. I would most definitely recommend this place.
Think the entrance downstairs doesn’t represent hotel to the same standard. The spa and pool facilities could do with some finishing touches and perhaps a couple more treatment options.
🇰🇪
Shiku
8.2
8.2
Loved the staff, the dawa, the food, the room, that shower, access to tons of amenities....
Hate to do this, but the heated pool was not working. What I can advise the management is that this is one of the major selling points for your establishment, especially in this weather. That should be working as advertised.
🇰🇪
Kenani
9.1
9.1
The buffet that was served was awesome. The manager was very supportive and he honoured my special request in a way I did not expect. That was excellent of him. A number of staff were very friendly, except in the dining area where one decided to discriminate my wife and I because we are blacks. That was a serious downside, otherwise all was excellent.
Being looked down upon by one cook in the serving area. We asked him a very simple question and he just looked at us with so much disgust. But when he saw an Asian serving milk, he stopped what he was doing and ran to assist him, even if the client did not ask for assistance. We thought that was uncalled for.
🇳🇬
Olorunsaiye
8.2
8.2
Overview It's not your conventional hotel cos it's located several floors above a commercial building. I wanted to checkout after the first 24 hours of arriving but the services, amenities were perfect. And shops on the floors below made it a one-stop location for everything you need. Great Menu There's a particular lady at the restaurant (about 5'6" or 5'7", ≤200lbs) that's very friendly. All her recommendations for breakfast, lunch and dinner were great. I forgot to ask for her name. You should definitely get attended by her. Conclusion It's overall a good value for the money paid. Very clean spaces. Location was great. Loved the view from the restaurant.
Incessant noise coming from the floor above. Not sure where from. Narrow - though functional reception area
🇪🇬
Saleh
8.2
8.2
Very friendly stuff speacial the man who is called Hussien , he is helpful , kindness , always there to help Reasonable prices
you must pay attention to whom clean your room , some guys isnt good but shroon is very good
🇫🇮
Johanna
10
10
The location was very good easily accessible and you can get everywhere in fair time. We enjoyed also that there was a shop near and also good restaurant and cafeteria. We also found Safari.com near and that was also good for us. We liked the staff a lot and they were very helpful. The breakfast was nice and the views were great from there so it was a pleasure to have breakfast there up.
🇸🇻
Andrea
8.2
8.2
Very tasty breakfast and nice common areas like the bar, pool and restaurant (amazing view to start the day) I like how friendly and understandable the staff was, especially with foreign people. I like that downstairs this place you can get very cheap food.
Maybe it was not so easy to find the place at the beginning but people from the building help us to find it
Attractions
Nairobi National Museum
1.1miAugust 7th Memorial Park
1.6miJamia Mosque
1.8miKenya National Archives
1.9miKenyatta International Convention Centre
2.1miSheldrick Wildlife Trust
3.2miKibera
4.7miNairobi National Park
5.9miBomas of Kenya
6.4miUhuru Gardens Memorial Park
6.9miGiraffe Centre
9.6miKaren Blixen Museum
9.8miKazuri Beads Factory
10miGreat Rift Valley
20.4miAttractions
Nairobi National Museum
1.1miAugust 7th Memorial Park
1.6miJamia Mosque
1.8miKenya National Archives
1.9miKenyatta International Convention Centre
2.1miSheldrick Wildlife Trust
3.2miKibera
4.7miNairobi National Park
5.9miBomas of Kenya
6.4miUhuru Gardens Memorial Park
6.9miGiraffe Centre
9.6miKaren Blixen Museum
9.8miKazuri Beads Factory
10miGreat Rift Valley
20.4miAirports
Nairobi Wilson Airport
4.4miJomo Kenyatta International Airport
8.9miCuisines
African•American•Indian•Asian•GrillBbqAmbiances
Family Friendly•Modern•RomanticLocation
IndoorFeatures
HeatedAge restrictions
Adults onlyAvailability
All seasonSpa/Wellness packages
Casino
Indoor swimming pool
Free wifi
Steam room
Sauna
Air conditioning
Kid-friendly buffet
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Sun deck
Wheelchair accessible
Business center
Upper floors accessible by elevator
Air purifiers
Free toiletries
Bidet
Soundproof
Bathtub
Private Bathroom
Accessibility
Bathroom emergency cord
Entire unit located on ground floor
Entire unit wheelchair accessible
Toilet with grab rails
Upper floors accessible by elevator
Wheelchair accessible
Activities
Casino
Golf course
Happy hour
Movie nights
Nightclub/DJ
Temporary art galleries
Bathroom
Bathtub
Bathtub or shower
Bidet
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Baby safety gates
Outdoor play equipment for kids
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Kid-friendly buffet
Kids' meals
Minibar
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
Lockers
Private check-in/out
Tour desk
General
Air conditioning
Convenience store on site
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Heating
Non-smoking rooms
Room service
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Dryer
Electric kettle
Refrigerator
Living Area
Desk
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
iPod dock
Radio
Satellite channels
Telephone
TV
Outdoors
BBQ facilities
Outdoor furniture
Sun deck
Parking
Parking On Site
Private Parking
Physical distancing
Cashless payment available
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Clothes rack
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Safety features
Access to healthcare professionals
Air purifiers
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beauty services
Body treatments
Fitness
Fitness center
Fitness classes
Haircut
Hairstyling
Indoor swimming pool
Locker rooms
Personal trainer
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Public transit tickets
Shuttle service
View
City view
Garden view
Inner courtyard view
From
$68Check-in
From 14:00
Check-out
From 08:00
Until 11:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Private parking is available on site (reservation is not needed) and costs USD 9 per day.
Children and beds
Child policies
Children of all ages are welcome.
Children 6 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
Extra bed upon request
$30 per person per day
4+ years
Extra bed upon request
$30 per person per day
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Mastercard,
Visa,
American Express,
Cash only,
UnionPay,
Cash
This property accepts cash.
What's the check-in and check-out schedule at Cloud Hotel & Suites?
Cloud Hotel & Suites permits check-ins after 02:00 PM and expects check-outs to be completed by 11:00 AM.
Is vehicle parking offered by Cloud Hotel & Suites?
Yes, there is convenient on-site parking available at Cloud Hotel & Suites for a minimal fee of $9 per day. This private parking area does not require reservations, making it easily accessible for all guests.
What's the nightly rate at Cloud Hotel & Suites?
For Cloud Hotel & Suites, room prices kick off at $68. Remember, prices can fluctuate depending on room type and availability dates. Input your dates for definitive prices.
Which room categories can I book at Cloud Hotel & Suites?
The hotel offers a variety of rooms including Executive Rooms, Master Suites, and Standard Double Rooms. The occupancy ranges from 2 adults in the Executive Room and Master Suite to accommodating 2 adults and 1 child in the Standard Double Room. Smoking is not allowed in any of the rooms, and bed sizes include Queen size beds and Twin beds.
How can guests spend their time at Cloud Hotel & Suites?
Guests at Cloud Hotel & Suites can indulge in various leisure activities during their stay. They can enjoy delicious meals at the hotel's restaurants offering a variety of cuisines such as African, American, Indian, Asian, and Grill BBQ. For relaxation, guests can make use of the indoor swimming pool with the added luxury of being heated and available throughout the year. There are also options for the ultimate relaxation with a steam room, hot tub/jacuzzi, and sauna. For fitness enthusiasts, the hotel provides a fully equipped fitness center. Families can take advantage of the kid-friendly buffet and kids' meals. With an ambiance suitable for families and couples, guests have the perfect setting for a well-rounded and enjoyable stay.
Does Cloud Hotel & Suites have a pool for guests?
Cloud Hotel & Suites offers an indoor pool which is available all year round. The pool is exclusively for adults and is heated.
Are there restaurants located within Cloud Hotel & Suites?
Cloud Hotel & Suites offers on-site dining at the Ambiances restaurant, which is family-friendly, modern, and romantic. The restaurant serves a variety of cuisines including African, American, Indian, Asian, and Grill BBQ, providing a diverse dining experience for guests during their stay.
Can I use my credit card at Cloud Hotel & Suites?
Yes, you can use your credit card at Cloud Hotel & Suites. They accept Visa, American Express, Mastercard, and UnionPay. Cash is also accepted as a payment method.
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