I had a wonderful stay at this hotel. The location is excellent, and the rooms are spacious, clean, and comfortable. Manuella at reception truly went above and beyond, treating me as though I were a guest in her own home. A particularly thoughtful gesture was when she shared her personal breakfast—a delicious Lebanese za’atar sandwich—with me. Her kindness made my stay even more memorable.

the central heater in the room was quite hot, and since it can’t be adjusted individually, it would be great if the temperature could be regulated to make it more comfortable. Overall, I still highly recommend this hotel!

From the moment we arrive, we are consistently greeted with warm and welcoming service, starting from the valet and extending to the concierge and reception manager. This level of hospitality makes the hotel feel like our second home. The staff's attentiveness and professionalism exceed our expectations every time. Their commitment to providing an exceptional experience is evident in every interaction. The rooms are always immaculate and well-appointed, offering a comfortable and luxurious stay. We are extremely happy and satisfied with our stays and wholeheartedly recommend this hotel to anyone seeking an exceptional and memorable experience.

The shower gel and amenities in the room do not meet the standards expected for a hotel of this caliber. The location is perfect, though the breakfast could benefit from more variety and improvement.

the location, the view, the size of the rooms were excellent

some facilities require maintenance, the door of the toilet can’t be closed, the door of the balcony were wrecked

I would like to give an excellent recommendation for the customer service, especially Ms. Nicole, She does her best every time when I need help . She has a solution for everything , she never disappointed any requests.. Simply, she is the correct person in the right position . Well done .

I really liked the staff - everyone is so nice and attentive to the client and ready to help. Although, the fitness is big and very well equipped. Thank you for everything

Though I understand the reasons why, I was a bit disappointed that the steam bath and the Arctic room were out of service in the spa. And the outside pool is big on surface, but a bit short to really do swimming.

The customer service level was exceptional.

AC panel in the room was not working. Our room was freezing cold, and we could not change the temperature, nor we could switch it off. The team was ablento duct tape the vent that was directly hitting over our bed.

The location, the style, the spaciousness of rooms and halls. The hotel was built with a nostalgic mindset where everything in the hotels seems grand and royal.

We faced one problem with the hot water which was a maintenance issue, it was fixed and the team handled it well. The hotel may need a renovation soon, but it still looks very grand a luxurious

I liked everything starting from the location, the view, the staff, the room and to the facilities. The hotel is beyond remarkable!! Nadia and Ali Marji, from the staff crew, were extremely hospitable and welcoming to me when I arrived! Nadia was beyond wonderful, she helped me settle in, facilitated and helped me out in everything i needed ❤️She was always available when I needed her. Ali Marji was such a gentleman, when I arrived, he helped me out of the car, took my luggage and looked after, took care of me, leading me all the way to the room and showing me around the room. He made sure I was comfortable and happy 🥹🤩 Lastly, I also want to thank Fadi and Ganinen for their warm and gentle welcome 🤩

Nothing

The food was great. The room was quiet and very relaxing. I had a very happy stay. The staff was extremely helpful. Manuella at the reception desk was super helpful during check in and check out. Thank you a lot for a wonderful vacation!

Staff are friendly and super helpful from the front desk, conceige till the housekeeping, BIG thank you to Nicole who made our life easy and facilitate all the issues. Hilton staff made everything possible during our stay to comfort us.

Late check out due to leakage in the room bathroom AC was on and off during our stay due to electricity tripping