Central location as I wanted, I felt very safe given the obvious unstable situation in Beirut. Lovely staff (from valet, to front desk, to room service, etc), all super friendly and professional. Got a pleasant free upgrade as well. Special thanks to Daniel and Rabih for accommodating my crazy schedule and dates despite the hotel being full.

High rise hotel with good service and great views on a great location

Kind of insecure armed gangster feel about the place. Superhero theme contrasts with black SUV mafia style entrance security, when in fact risks are lower than commonly believed. Pool is fake cocktail bar ornament. Massage/Spa is comes with jack booted security guys hanging around watching. Slippery and dangerous wall tile used on shower and bathroom floor. My girlfriend slipped, making black and blue spot on her leg.

Great staff good location

The Hotel stands at a very good location in Beirut. A decent street close to a long line of restaurants and bars. The road there grants easy access to various streets leading to different regions within the city. The room was quite spacious, and the facilities were convenient. If you're a comic book, game or anime fan then this place is for you. The decoration screams Marvel Comic Book style. All in all, I recommend if you want a nice clean place to stay in the city.

The stay itself was perfect, however prior to that, attempting to communicate with customer service over whatsapp or messaging tends to be difficult. I believe not all the staff are fully trained in CS or CRM to deal with clients. I almost didn't book due to one of the employees being rude and cutting the conversation short when I saw price variance between ads and direct contact which was swept under "marketing" reasons. I still recommend the hotel however, probably as I have a personal preference to the place, would get 9+ if not for this.

I love everything from the location, which gave me quick access to different parts of the city. I loved my room which had a balcony, so I could sit out there and chill in the evenings. I loved that there was always a movie playing in the lift so you could watch something whilst making your journey up and down in the lift. Most of all, I loved the staff who were always available to help with changing currency, providing me with directions and just generally being there for me. I'd especially like to give a big shout out to the front office team, Terry, Selim, Barri, and Romy, for all their help during my stay. They were never too busy to stop and ask how my day was going or if they could help me with anything. A fantastic team indeed!

I didn't like that I had to leave. I wish I could have extended my stay, but there is always another time.

I recently had the pleasure of staying at The Smallville Hotel, and I can confidently say that it is one of the best hotels I have ever experienced. From the moment I stepped into the hotel, I was greeted with warm smiles and a genuine sense of hospitality. The Smallville Hotel exudes elegance and sophistication in every aspect. The ambiance is modern, yet inviting, creating a perfect blend of comfort and style. The attention to detail in the interior design is impeccable, showcasing a tasteful combination of contemporary elements and local influences. What truly sets The Smallville Hotel apart is its exceptional staff. The team members consistently went above and beyond to ensure that my stay was nothing short of extraordinary. Their professionalism, attentiveness, and genuine care for guests' needs were remarkable. From the front desk staff who swiftly checked me in and answered all of my inquiries, to the courteous housekeeping team who maintained the cleanliness and comfort of my room, every interaction was met with warmth and a willingness to assist. The Smallville Hotel boasts an array of impressive amenities. The well-appointed rooms are spacious, beautifully furnished, and equipped with modern conveniences. The comfortable bed ensured a restful night's sleep, while the luxurious bathroom provided a rejuvenating experience. The hotel's fitness center was well-equipped, allowing me to maintain my exercise routine during my stay. Additionally, the dining experience at The Smallville Hotel was exceptional. The on-site restaurant offered a delectable selection of culinary delights, showcasing both local and international cuisines. The quality of the food, presentation, and attentive service exceeded my expectations. Located in a prime area, The Smallville Hotel provides convenient access to various attractions and amenities. Whether I wanted to explore the city's vibrant nightlife, visit hist

I recently had the pleasure of staying at The SmallVille hotel and I must say, it was an exceptional experience. From the moment I arrived, I was greeted by the friendly and accommodating staff of The SmallVille who made me feel welcome and ensured a smooth check-in process. The hotel itself boasted a beautiful and well-maintained interior, with tastefully decorated rooms that provided a comfortable and relaxing atmosphere. The amenities provided were top-notch, ranging from a spacious and comfortable bed to modern bathroom facilities and thoughtful room service options. One aspect that truly stood out was the exceptional level of cleanliness throughout The SmallVille. Every corner was immaculate, giving me peace of mind during my stay. The dining options at The SmallVille were superb. The restaurant offered a diverse menu, featuring a range of delicious dishes that catered to different palates. The quality of the food exceeded my expectations, and the attentive staff made dining a delightful experience. Furthermore, The SmallVille's location was ideal, with convenient access to nearby attractions and transportation hubs. It made exploring the city a breeze, and I appreciated the helpful recommendations provided by the knowledgeable hotel staff. Last but not least, the level of customer service at The SmallVille was outstanding. The staff consistently went above and beyond to ensure my needs were met, and their friendly and professional demeanor left a lasting impression. Overall, my stay at The SmallVille hotel was nothing short of excellent. I would highly recommend it to anyone seeking a memorable and enjoyable hotel experience.

We stayed in a King Premium room between the 4th- 7th of May; the room was spacious, with a side view of the main street and lovely surrounding scenery. We were welcomed by Aida, the housekeeper on the 9th floor, who was the best. Aida's exceptional hospitality and warm welcome made our stay even more enjoyable. It's always nice to have someone willing to go the extra mile to make our stay comfortable. And not only Aida provided top-notch service, but also Rami Jarkas at the pool/lounge area. It's refreshing to see such friendly and impeccable service from the staff. It's the small things that make a big difference during a hotel stay, and the team at this hotel understands that.

location is great and the staff are friendly more over the security is very good

the only thing this time that when I have requested for a medicine they didn’t provide me with the invoice

The team were incredible - welcoming, friendly and always helpful. The hotel is well kitted out and the location is excellent, especially for a solo traveller, as it is within walking distance of the National Museum, great cafes and restaurants.

Maybe a little more choice at breakfast and definitely water in the gym would both be great additions