I loved that I needed to quickly escape from a not-so-great property, and they were able to squeeze me in the next day. I loved that they offered to take my luggage, and I was fortunate enough that the room was already ready, so I was able to check in early. I also forgot my outlet converter and I was able to borrow one. I loved the location in relation to the restaurants, the shopping, the bus routes, and the scenic views. It couldn't have been better. I also loved the charm of the hotel. I didn't want some luxurious overpriced hotel. I wanted to feel like I was in Luxembourg- and this hotel gave me that. Private bathroom, windows opened to allow fresh air, lift for your luggage, and a safe was in the room if needed. The manager was amazing, he never made me feel like the pain in the butt I thought I was, and he never stopped working. Breakfast was a bonus.

Some hotels have cell phone charging ports; It would be nice if they had these added, but it's not a deal breaker.

From the moment I arrived it was super nice. First - there is an elevator, which is not always the case in small hotels, for example, in Paris. At the reception there was a wonderful man who spoke very good English but switched to Franch once he heard I've been trying to learn and don't get much practice speaking. He was super clear and friendly. The breakfast was simple and super tasty with sufficient verity. The location is a winner. Right in the center. But can get a bit loud in the evening as there is a big square with cafés and a gazebo with live music. All way clean and went smooth.

Having to pass a part of the café below to enter. But it was ok.

Fantastic location right in the centre, close to shops and amenities. Walking distance from basically all the tourist attractions. Bus 6 & 16 to the airport is literally 3 minutes walk at Hamilius station. Felt ok and safe to walk around on a Saturday night at 9-10pm as a solo female traveller. Breakfast was so lovely, they offer everything you need. Staff very friendly. I'd come back!

Heating didn't work on the first night and the room got really cold, but I found an extra blanket in the wardrobe. Heating was fixed the next day so problem was solved quickly.

We found it a fantastic choice during our three-night stay at Hotel Francais in Luxembourg. Its prime location made it perfect for exploring the old city and offered an easy commute to the university and the convention center, where our conference was held. We appreciated being within walking distance of the old city's charming restaurants and tourist attractions. The hotel staff was a standout feature, displaying exceptional helpfulness and friendliness throughout our stay. On some days, while one of us attended the conference, the other could comfortably work from the hotel. Despite a brief electricity outage, the problem was promptly resolved, ensuring minimal disruption. The hotel's facilities were conducive to productive work, boasting reliable Wi-Fi and a peaceful environment.

The only minor drawback of our experience at Hotel Francais was the room size, which felt a bit cramped for two people.

The location of the hotel is fantastic. It is only 3 stops away on the tram from the train station. The trams and other public transports are free for everyone. There is a square in front of the hotel where you can find restaurants, convenience stores and the palace, cathedral and other attractions are a short walk away from the hotel. The room is spacious and my room facing the square, very nice view of all the old buildings from my windows. Breakfast was great with good selections of bread, ham and cheese. I needed to check out very early at 3.30 in the morning and the staff let me take bread and other breakfast items to have in my room. They also gave me the time to catch the bus to airport. Highly recommended

Nothing

Hotel Francais is excellent. Based on the main square with easy access from the airport and bus stop. Every staff member we met at the hotel was friendly, welcoming and helpful. Breakfast (buffet) was great, with excellent choices; the dining room was spacious and bright, overlooking the main square. Our room was a good size, the bed was large and comfortable; everything we required was provided. Next door (and linked to hotel) was Cafe Francais and we would definitely recommend eating here. Excellent, friendly service and fabulous food.

The hotel is located directly on one of the main squares in the old city, so shopping and many restaurants are close by. A Christmas market was being set up, but it hadn't opened yet. Public transportation, including the new tram a few minutes walk away. The taxi could drive up to the hotel front, although the area is otherwise pedestrian. The breakfast included bread, croissants, cheese and other items for bread, fruit salat, egg that you had to boil yourselves. I didn't notice the juice, as it was on the other side of the door into the room. My room was clean and in the back of the house, away from the square. However I did hear some noises in the early morning that came perhaps from deliveries or breakfast preparations. I arrived after midnight but the night watchman let me in after I rang the doorbell.

Already boiled eggs at breakfast would have been nice. Less noise in the early morning.

The location of the hotel is excellent - everything is within walking distance. The staff are friendly and helpful. The room was small but functional - the shower was powerful and hot. Breakfast is continental style - which was adequate for our needs although some hot options would have been welcomed. We didn't eat at the Cafe downstairs but the food looked good.

The bed and pillows could be improved but this would not deter me from staying here again. The only mirror was in the bathroom and so one in the bedroom would have been welcomed.

The hotel is well placed in the city center directly into the markets and restaurants. The staff is so nice. The hotel is situated on the first floor over its own restaurant which was also nice. The room had everything I needed for a nicely priced fee considering the location in Luxembourg. The breakfast was simple but also just what one needs for a nice start of the day exploring Luxembourg.

I can just hear the neighboring room noise quite clearly so the walls are not fully insulating but that does not detract from the good stay I had.

The hotel is very well located, with easy access to public transport or parking nearby. The staff were extremely friendly. The breakfast was very nice, both in terms of space and variety of food. My room very comfortable, quiet (as it faced the back of the hotel) and clean.

It's just a detail, but perhaps it would be interesting to increase the number of staff during breakfast, in order to assist guests.