Everything

None of it

Hotel facilities were good and staff were helpful. Breakfast provided has a great variety of foods. Pool area has a great view of the ocean and islands. Sunset views were exceptional from the pool area.

Location of the property is a distance from main shopping areas and food night market. Rooms were small in comparison to other hotels we have stayed in Malaysia. Breakfast juices were artificial and full of sweeteners. Fresh juices should be a definite change to the menu. The beds have very heavy doonas which make it difficult to sleep. Our room suffered from regular noise from house keeping staff slamming doors through the night.

The 3-suite bedroom was huge. My kids enjoyed using the bath tub. The location is opposite to Jesselton ferry terminal which is embarking point for island hopping trips. Suria Sabah and Jesselton Point Duty Free just opposite the hotel. Variety of breakfast selections with local and continental dishes alike. Friendly staffs and front desk members. Excellent seaview. Our return flight was at 6.00am. The caring staffs provide us with packed breakfast for my kids at 4.15am which is very thoughtful and generous. Thank you so much.

No negative comments. However, we would be appreciate if welcome refreshment were provided to guests.

Sea view room

The design of the washroom and bathroom. It's congested. The breakfast at the hotel is just fair.

Mercure hotel is on a perfect place in the city. it is within walking distance from both Suria Sabah mall and Jesselton Pier for boattrips to the Islands. Nice rooftop terrace, although the pool was a bit short.

The fruits for breakfest was mostly either honeymelon or watermelon. one morning there was papaya.

The location is great and very close to the Jesselton point and 2 mins by foot and close to 711 and supermarket and the Gaya street only 5 mins by foot and very easy to find the Chinese restaurant close by. You need to cost 15 mins by car to see the sunset . 16 mins by car to the airport , anyhow it is great location and 25th top pool is good

The bed was not that clean with some dirty on them. And the bathroom is not clean especially the ground and the closestool and smelling not good of the hall of each floor

Great location - around the corner from the island hopping ferry terminal (Jesselton Point) Rooms were a really good size - plenty of space for 2 people, big comfortable bed, reasonable cupboard space Good selection at breakfast and tasty too Pool was great - nice rooftop pool to cool down in

Communal areas could do with a bit of TLC - a lot of chipped off paint and dated carpets in the room corridors. Bathroom layout may not be for everyone, as it's not a separate room (it's around the corner from the bedroom, so not the most private)

The rooms were comfortable. The kids enjoyed the 2 bedroom apartment with 2 bathrooms which helps everyone to be ready on time. We especially love the short distance between the hotel to the jetty and the suria sabah (2 of our favourite places to go to) which makes it so convenient.

The elevator service is quite slow so its a bit of a turn off especially when you need to go between 2 floors to check up on the kids. Having a stove, be it induction or gas will make the apartment more appealing.

Spacious room (two bedroom suite) Comfortable beds Two bathrooms in the suite Nice views from roof terrace Central location

Chaotic breakfast - we went at 9 and many items were finished and not replaced Swimming pool was dirty

Overall stay was great! My husband and I just got married and we needed 'space' for ourselves after the wedding before going home. The location was accessible as it is in the city centre and we just walked to the restaurants nearby for dinners at Tanjung Ria Kitchen, Hyatt and Little Italy.

The ventilation fan in our washroom was making a loud noise and unfortunately, it could not be avoided as the switch is combined with the light! We didn't bother to inform the hotel as we only stayed for 2 nights. The washroom was quite small and there's no bathtub considering staying in a suite. Parking space was also limited, but we understand that there's no other way for them to improve in this area.