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+1-833-728-204195 reviews
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$300Isauro Rossete 4, Barrio La Merced, San Cristobal De Las Casas, 29240, CS, Mexico
Reservations:
+1-833-728-204195 reviews
1/95
Restaurant
Free wifi
Tour desk
Terrace
Non-smoking rooms
Garden
Balcony
Bathtub
Welcome to Santuario Las Escaleras, your cozy home away from home in the vibrant San Cristóbal de las Casas! Nestled just a delightful 0.3mi from the city center, this charming 3-star hotel invites you to indulge in the warm embrace of Chiapas hospitality. For as little as $XX per night, you can experience the perfect blend of comfort and convenience, making it an ideal spot for your Mexican adventure!
At Santuario Las Escaleras, you'll find a delightful array of amenities tailored for leisure and relaxation. Savor a complimentary breakfast before starting your day of exploration, and delight your palate at the in-house restaurant. With free WiFi and a knowledgeable tour desk at your service, getting around this beautiful region has never been easier! Fancy a bit of pampering? Treat yourself to a soothing massage or unwind on the terrace surrounded by the serenity of the hotel’s lush garden.
With a stellar review score of 95, guests rave about the hotel's inviting atmosphere and impeccable service. Each room features non-smoking comfort, complete with free toiletries and the option for a relaxing bath. Whether you’re planning a romantic escape or a fun family vacation, Santuario Las Escaleras is the perfect launching pad for a memorable stay in the enchanting surroundings of San Cristóbal de las Casas.
Step into the culinary delight that awaits you at Chez Waffle, the hotel’s onsite restaurant, where a fusion of Mexican flavors is served with a side of warmth and charm. Whether you're in the mood for a hearty breakfast to fuel your day or a cozy dinner with loved ones, this family-friendly spot has got you covered. The ambiance shifts from traditional to modern, creating the perfect backdrop for any dining experience. Treat yourself to delightful dishes that highlight the rich flavors of the region, and don’t forget to savor a delicious waffle to end your meal on a sweet note!
A stay at Santuario Las Escaleras means you can effortlessly explore the wonders of San Cristóbal de las Casas and discover the captivating sights and sounds of Chiapas. From stunning colonial architecture to bustling local markets, you'll be enchanted by the vibrant culture and scenic landscapes that surround you. Take advantage of the knowledgeable tour desk, where friendly staff are eager to help you book excursions or suggest local attractions, ensuring that every moment of your trip is filled with adventure and discovery.
At the end of a bustling day, retreat to the serene oasis of the hotel's lush garden or lounge on the inviting terrace. Whether you want to unwind with a soothing massage or share laughter-filled moments with family and friends, this peaceful setting is the perfect escape to recharge. With Santuario Las Escaleras as your base, you’re bound to create wonderful memories in the heart of this magical destination. So pack your bags, grab your sense of adventure, and get ready for an unforgettable journey in San Cristóbal de las Casas!
Closest airports
Ángel Albino Corzo International Airport
28.2miRestaurant
Free wifi
Tour desk
Terrace
Non-smoking rooms
Garden
Balcony
Bathtub
Free toiletries
9
95 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Raul
10
August 2023
The hotel was great beautiful but the stairs to room was really bad no hand rails and steep had to move to a different hotel and pay again after one night stay there were no refunds then had a problem with my pay for my taxi it was 100 dollars cash as the reception person David told me that cab driver expected in cash and when i arrived i was chargered an aditional 120 dollars which hotel told me was given to reciption person David then a day before my leaving David told me taxi wanted and additnal 1500 peso almost another 100 dolars now cab was going to run almost 300 dollars when i complained to David as to why i got no response i notified both hotels and was told that was not right something was going on and not to pay i was being hustled because of being american new hotel said fee should only be 120 round trip when i told David the receptioist i had informed both hotels he sneed upset and told me that hotel was going to pay the bal??? I was told to report to you as so dud the cab driver which said he never asked for such thing and he never recieved the 220 dollars in the end i ended paying 2 cab drivers as new hotel was concerned me taking the cab David was having me picked up and to prevent any danger not take hes cab not sure what he was doing but maybe somone should look into cab driver said if i dont complain this person might be doing this to many and noone has complained and he needed to be stoped cab driver was going to complain to his company so they knew what was going on so that was not a good experience so for that i dont think i will be using booking.com anymore other then that my experience at new hotel was amazing.
As i wrote only thing was me being husteled by hotel employee which hotel seemed to say they had no idea so it seems employees can do as they want and hotel has no knlowedge of its employees and your sending people there?
Chloe
8.2
February 2023
- The rooms were very spacious with lovely adjoining showers and bathrooms with hot water - The terraces that were attached to each property were lovely in the morning sun - Able to borrow a yoga mat for my own practice - Very clean
- It was very cold at night and although there was a heater you couldn’t sit around in the living area without having lots of layers on. also colder inside during the day than outside - We arrived at 8am after a night bus and were told check in was 3pm. We came back at 1:30pm and were still told 3pm (was kind of system says no) rather than actually checking whether our room could be ready (often when you arrive super early they try to make space) and there appeared to be no other guests in the hotel?! Unfortunately there was no comfortable area to wait, so we went back out and sat in the park.
Jessica
10
February 2023
The views from the room were so beautiful! The living room area was excellent for my family to enjoy a place to relax in while being together. The rooftop terrace was unexpected and incredible views for sunrise and sunset! We had coffee from the restaurant at the hotel and they were very kind to bring it to the rooftop for us. Staff was very friendly and welcoming, they were helpful in finding a doctor for my mom. I would highly recommend, the pictures don't do it justice!
Shannon
8.2
April 2024
The location was great. Everything in the town of SC is walkable. It was about a 15-20 minute walk from where the shuttle from Tuxla dropped us.
It was a little chilly during the nights in the rooms (it was late February when we visited), but there was a space heater in the room which helped somewhat.
Denyskar
10
June 2022
Literally almost everything about this hotel was great. The very first day arrived Victor who was at the front desk helped in any needs or questions I've had. The hotel is located at the heart of the San Cristobal and walking distance to anywhere. Very clean and their beds were extremely comfortable. The view from the terrace is outstanding at night or during the day. Irecommend this place to anyone.
It would have been great if they had a refrigerator in rooms.
James
9.1
November 2022
Location is only a short walk to the town center and the rooms are spacious
You need to pay extra if you want milk in your coffee for the "included" breakfast. We tried to contact staff for 3 days before our arrival to advise a change in our arrival date and they just ignored us
Anastasia
9.1
March 2023
Amazing place! Big rooms with nice view. Every apartment has terrace with best view of the city and nice sunrises! Staff is very nice and welcoming! Good breakfast menu. location is very central, a lot of restaurants nearby.
Thomas
8.2
March 2022
Location Staff Terrasse
Ant invasion Wifi Too hot inside Sharp corner in each room
Selina
6.4
January 2024
Good location
Breakfast extremely limited, there are only two options available. Very cold rooms, only one heater available for two bedrooms since a second one would cause a power shortage according to the staff. Very little hot water in the showers. The restaurant is very loud sometimes until late at night. I think there are much better options in San Cristobal in the same price range.
Florence
5.5
February 2022
The shower and the view from the outdoor patio. The location was excellent, and the staff was pleasant.
I had requested a room with a view but was given one looking out at a wall. I complained and the second night was given one with a view. The living room couch, basically the only furniture in the room other than a TV was too hard to sit on. The bed was impossibly hard. The internet was sporadic. Both rooms I checked into had an unpleasant ,musty smell.
Attractions
Rancho Nuevo Caves Natural Park (Grutas de Rancho Nuevo)
0.7miZinacantán
5.6miChiapa de Corzo
25miSumidero Canyon National Park (Parque Nacional Canón del Sumidero)
25.9miCascadas El Chiflón (El Chiflón Waterfalls)
28.6miSan Juan Chamula
29.5miAttractions
Rancho Nuevo Caves Natural Park (Grutas de Rancho Nuevo)
0.7miZinacantán
5.6miChiapa de Corzo
25miSumidero Canyon National Park (Parque Nacional Canón del Sumidero)
25.9miCascadas El Chiflón (El Chiflón Waterfalls)
28.6miSan Juan Chamula
29.5miAirports
Ángel Albino Corzo International Airport
28.2miChez Waffle
Cuisines
Ambiances
Restaurant
Free wifi
Tour desk
Terrace
Non-smoking rooms
Garden
Balcony
Bathtub
Free toiletries
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Cleaning Services
Daily housekeeping
Food & Drink
Minibar
Restaurant
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Food can be delivered to guest accommodation
Front Desk Services
Concierge
Express check-in/out
Private check-in/out
Tour desk
General
Family rooms
Non-smoking rooms
Internet
Free wifi
Media & Technology
Flat-screen TV
Telephone
TV
Outdoors
Balcony
Garden
Outdoor dining area
Terrace
Physical distancing
Cashless payment available
Room Amenities
Iron
Socket near the bed
Sofa bed
Safety & security
Fire extinguishers
Key access
Safety features
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Back massage
Couples' massage
Foot massage
Full-body massage
Hand massage
Head massage
Massage
Neck massage
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Shuttle service
View
City view
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Parking may not be available
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 18 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Mastercard,
Visa,
American Express,
Cash only
This property accepts cash.
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