The hotel restaurant is incredible! The food is delicious and the atmosphere is perfect. Some evenings they even had live music in the restaurant. It was a great way to end our evenings before heading to our room for the night! The hotel location is also excellent. You are within walking distance of SO many plazas and sites!! The city is easy to navigate by foot - we spent 5 days here and never needed a car. I have stayed at Hotel Hidalgo a few other times in the past and I will continue to choose this hotel over any others in the city. We requested a room with a balcony, which enhances the beauty of this hotel. We loved opening the balcony doors and having a view of the street bustle, which was mostly people, not cars. The architecture and history of this hotel is truly worth seeing!

Our hotel room A/C unit wasn't working the greatest, so some evenings were pretty warm. We did have a balcony room so we were able to open the balcony doors for some fresh air, which did help (until the mosquitos came in!) Also, the street cleaning crew outside was a bit noisy quite early some mornings, but it didn't really bother us. I would also recommend better lighting above the sink/mirror because it was a little bit dull, but not a really big deal.

The location was excellent, providing easy access to amenities and attractions. The room was comfortable and well-equipped, offering a pleasant stay. The parking was accessible, costing approximately 110 pesos per day. The staff was friendly and accommodating, ensuring a pleasant experience. The amenities provided were excellent, meeting our needs during our stay.

The noise from the restaurant downstairs could be disruptive, especially in the early mornings. If you prefer to sleep in, the noise from the restaurant may pose a challenge, requiring you to consider other options.

The location is great, and the staff were very helpful in many ways. The room was clean and well kept, and the on-site restaurant was really nice. I loved the history with the hotel as well.

For me, I disliked having to climb the stairs, as I'm older with a bad knee, but I should have asked when making the reservation if there was a first floor room. This is not a complaint, just a comment.

The room was very clean. Although it is a historical hotel, the rooms are updated and functional. A blow drier is available in the bathroom. The air conditioner worked very well. The hotel’s restaurant serves delicious food at a ver affordable price.

If you have mobility issues, it is very difficult to walk to the second floor. The bathroom is very small and it has a step. This is not practical for elderly or people with mobility issues. The hotel’s restaurant closes at 10:30 pm, but the staff work past 11 pm to clean. They are loud.

Excellent location, super clean, friendly staff, great restaurant

The restaurant has the music speakers pointing inwards, so if you stay on the ground floor you can hear it as loud and clear as if it was playing in your room.... luckily they get turned off by 10pm. We also asked for a fully accessible room, and it was not. We had to be moved to a smaller but more accessible room on arrival.

Loved the courtyard and the location was perfect for exploring the historic city. Hotel and restaurant staff were all very friendly and helpful.

The rooms weren’t anything too special but it was very affordable. I didn’t know that there is only one tiny window in the room so no real access to the outdoors but again, this was a very low cost stay so made sense.

Location, overall facilities, ambience.

The shower is really bad

Location was perfect. Restaurant was very good and cozy. Have free coffee and it was really good. Room was a little rustic and very spacious.

You have to pay for parking and it's a block away. Room had some details that could have been fixed (exposed wire on a light on the ceiling and ambient lights not working perfectly). Most rooms have no view as they are on the inside.

Gorgeous property. You are also lucky to have a great restaurant in the courtyard of the hotel.

No elevator. Two narrow flights of stairs. It was very difficult to carry our heavy luggage and no one to help, which we would’ve happily paid for that service had it been offered. I researched this before booking so I was aware, but I can confirm that the rooms are noisy, especially the ones with balconies.

we enjoyed staying in the historic building

while we chose to visit during the Day of the Dead we didn’t realize that we would have to contend with pounding music right outside our room on the street competing with the music from the inner courtyard. this would be the perfect hotel any other week of the year but I would avoid it during day of the dead.