The HS Hotsson Hotel Queretaro was welcoming and beautiful upon entering. Staff was very friendly and helpful and helped us get settled after hours spent in the airport with a delayed flight. It was particularly nice to be greeted with a simple but delicious complimentary buffet in a room with spectacular views and attentive staff. Our room was spacious with slippers, bathroom amenities , complimentary beverages including beer and comfortable bed. It made a long, hard day of Airline incompetency end on a sweet note ! Thank you HS Hotsson for redeeming the day!

There was nothing that I did not like other than the carpet on our floor (9) needed to be cleaned .

Loved all the amenities, cleanliness. I liked the reception staff service. Loved the buffet breakfast and their service there.

Terrible customer service at the Hotsson club on the 7th floor. We had complementary drinks and food included in our hotel room but the service was just plain terrible, the waitress did not greet us properly and whenever we figure out where to get the complementary drinks and food we were not given any cutlery or service at all. To be honest I felt like we were looked down for whatever reason.

location for work was perfect , breakfast selection and service was excellent , good complimentary selection of drinks in the room. coffee shop selection was excellent.

small issue , reception area howling cold

The location was good for us, since we had to get to the airport and it's about 20 to 25 minutes away. It's also close enough to the city if one was spending more than a night. Great views of the city. Everything was super clean and modern. The staff went above and beyond.

Don't know.

absolutely beautiful facility and the staff was exceptional on service and friendliness

way exceeded our expectations once of the nicest hotels we have been to in the past few years

Breakfast options were amazing, room was neat and spacious.

A cleaning lady woke us up at 8am, asking if she can clean, even though it was our check out day. That was a bit annoying. Other than that, we very much enjoyed it

Staff being very customer oriented

Considering my long stay missing a bit of special attention.

Still is a new building, good maintenance, nice staff, room very clean also they have sanitary procedures as per Covid.

Is noisy, as per Covid sanitary certifications, it supposed we have to be distributed in the whole building, but in the floor we stay there were about 10 rooms booked and busy, not separated, is a big building how we can have social distance, if you open the door and the 3 rooms around show up. Also restaurant was always busy with social events at the outdoor area but baby shower, bachelorette party, really? We are in a health crisis!!!

it was very luxurious, clean, friendly. Great food and snacks

Noisy children running in hallway

The hotel is perfect as well as the food!

It's a little bit far from downtown Queretaro.