I stayed in the suite on the top floor ( no elevator). It was spacious and light, had a great bedroom with a very big comfortable bed, a nice living room wit a comfy sofa, kitchen and balcony. I could sit on the balcony in the sun or under the stars and I could see the ocean. The shower had good pressure and hot water 24 hours. A/C worked great and there were also ceiling fans. I was there for 2 nights recovering from jet lag before heading off to business meetings in the area so it was perfect, I had space to rest and work, the WiFi was fast in the bedroom and slower in the living room but I managed. I was alone on the top floor so it was quiet. Nice decor. The location is excellent, 3 minutes walk from the ferry, 1 block from the beach and 1 block from downtown shopping area. I loved it

A note about cleanliness, I had to wash the utensils , plates and cups before use. The toilet flush pressure was very low, making it hard to flush properly. The kitchen looked very nice, big fridge and new appliances, a beautiful table set up with plates and wine glasses, but there was 1 small knife only, no spoons, no pans, only two very small pots. If someone wanted to make a proper meal they couldn’t . Other than that everything was truly great

This is acceptable place for vacation in Mexico. Isla Mujeres-is a little island with very authentic little souvenirs stores around and polite people. The island is very safe to stay. The other side of island- Punta Sur is absolutely amazing place with Goddess Ischel statue.

There was not much that we didn't like. Too many golf carts and bikes running in narrow streets, but it was ok; We took local bus to got to Punta Sur (golf cart cost around 90 dollars for 5-6 hours) and it was so good idea-you can look around and see a lot of little interesting authentic things.

Very convenient location a short walk to the beach, close to many bars and restaurants in Centro. Are room was spacious and the air conditioner worked well. Some of the rooms have better units than others. The wi-fi was spotty at times but most of the time was good enough to check emails. The staff was friendly and housekeeping kept our room swept and clean. We would recommend to others!

Cozy hotel, spacious rooms, very friendly and helpful staff, nice simple breakfast.

Not the best sound isolation - can hear a lot of noise from the hall and nearby rooms. The bathroom door would get stuck sometimes and it was hard to open.

Located close to the beach. The room was spacious and clean. Everyone was very friendly.

The pillows were a little hard. There was some construction going on during the day that made siestas a little difficult but not impossible.

the apartment is beautiful and well decorated, secluded balcony, spacious and the staff is lovely and super helpful (though i have to say i spoke Spanish with them). got sick one night they got me a doctor to come up to my room in half an hour. I loved this hotel! great location too

no lift and I was on third floor but staff was so nice they carried my bag

Location of the hotel is perfect. The staff are AWESOME, front desk staff, housekeeping staff. If not for them I would have not given a 10. Beach towels are offered but better get them early due to not enough for demand. Not sure I would stay here again. Not a bad place but not a great place. The staff made our stay great.

Beds not so comfortable, hot water is hit or miss and more miss than hit.

This is a gem. Excellent location, charming, great service, so clean and comfortable. My friends were so happy they are booking return trips. I don't want too many people to know how cute and great this place is!

Better? I can't say enough good things

Massive room, really bright and sunny. Great AC. Cleaned everyday with fresh towels. New linen on day 3 (we stayed for 4 nights). Liked the space so we weren't on top of the bathroom and our bags, was spacious. The balcony was at the back of the building so no real view, but honestly too hot to sit out on it and by the time we got back to the room everyday we just wanted to chill in the AC. Location was amazing, 3 blocks from beach, 1 street over from the main street of bars and restaurants. Truly can't recommend enough.

Only one TV channel was in English (Cinemax). Honestly not a big deal, and you could log into Netflix/YouTube if you wanted, but that would be the only thing I can think of to say wasn't great.

Great location-more local street w/cheaper breakfast restaurants & quick walk to North Beach

Certain times in the afternoon, it can get a little noisy on the street side when the golf carts are being returned. The staff did try to get me to stay on the quieter side but I wanted a private balcony on the street side. I’m still happy with my decision