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+1-833-728-204148 reviews
From
$60Calle 4 Entre La 5ª Y 10ª Avenida, Riviera Maya, 77710, QR, Mexico
Reservations:
+1-833-728-204148 reviews
1/76
Free wifi
Streaming service (like Netflix)
Air conditioning
Sun deck
Tour desk
Private entrance
Terrace
24-hour front desk
Welcome to Hotel Cielo, your cozy and vibrant getaway nestled in the heart of Playa del Carmen! With a starting price of just $60, you're not only landing a budget-friendly stay but also an unforgettable experience just 0.4mi away from the bustling city center. Positioned perfectly on Calle 4 between the charming 5th and 10th Avenues, you're just steps away from the vibrant nightlife, delicious cuisine, and golden beaches that this beautiful coastal town has to offer!
At Hotel Cielo, we believe in making your stay as comfortable as possible. Our fantastic amenities include free Wi-Fi, air conditioning, and a private terrace where you can soak up the sun or enjoy the ocean view. Whether you're streaming your favorite shows like Netflix or planning your next adventure at our tour desk, you'll have everything you need for a fabulous vacation. Plus, our 24-hour front desk service is always available to cater to your needs, because who doesn't love a little extra pampering while on holiday?
Don't just take our word for it—our guests have given us glowing reviews, with 48 happy travelers praising our charming atmosphere and convenient location. So pack your bags, grab your sunglasses, and get ready for some fun in the sun at Hotel Cielo—your gateway to the exhilarating rhythm of Playa del Carmen!
At Hotel Cielo, we know that a significant part of your adventure lies in the memories you create. Gather your friends and family, because our spacious accommodations are perfect for everyone—not just couples. Ranging from cozy Twin Rooms to expansive Family Grand rooms, there's a spot waiting just for you! Planning a vacation with a larger crew? Our Family options that can comfortably house up to 8 adults and multiple children ensure you can all stay together, sharing laughs and stories late into the night while enjoying a refreshing drink on the balcony.
It's not just about where you lay your head at night; it's about the overall experience! Spend your days lounging on the stunning beaches, soaking up the sun, and diving into vibrant local culture. Once the sun sets, Playa del Carmen transforms into a dreamlike wonderland of nightlife and entertainment—perfect for the adventurer in you! Enjoy sumptuous dishes at local eateries or sip on refreshing cocktails in lively bars—all conveniently located just a stone's throw away from your hotel. After a day full of exploration, come back to your serene escape at Hotel Cielo to recharge for another day of discovery.
Before you know it, you'll be making the most cherished memories, whether it’s a relaxed family game night on the balcony, indulging in a tropical fruit breakfast on the terrace, or swapping vacation highlights with fellow travelers in the common areas. So pack your sunglasses and your sense of adventure, because at Hotel Cielo, every moment is an opportunity for fun, laughter, and unforgettable experiences. Get ready to embrace the magic of Playa del Carmen!
Closest airports
Cozumel International Airport
11.9miCancún International Airport
31.2miFree wifi
Streaming service (like Netflix)
Air conditioning
Sun deck
Tour desk
Private entrance
Terrace
24-hour front desk
Ocean view
Non-smoking rooms
Patio
Free toiletries
Balcony
Show 11 photos
Family, Balcony
2 Twin Beds
1 King Size Bed
4250 sqft
Ocean view
City view
Private Bathroom
Balcony
x4
+
x3
More details
Enjoy breathtaking views of the ocean and city from your private balcony in our spacious Family Room. With accommodations for up to 9 guests, including a king size bed and two twin beds, this room features modern amenities like a flat-screen TV and air conditioning, ensuring a comfortable and memorable stay for your family.
Show 7 photos
Double Room
1 Queen Size Bed
1 Double Bed
2960 sqft
Private Bathroom
Private entrance
Flat-screen TV
Streaming service (like Netflix)
+
x3
More details
Welcome to our Standard Double Room, offering spacious comfort with 2960 sqft of stylish accommodation that can accommodate 3 adults and 2 children. Enjoy the convenience of a private entrance, modern amenities such as a flat-screen TV and air conditioning, and a relaxing private bathroom with free toiletries.
Show 13 photos
King Room
1 King Size Bed
2960 sqft
Ocean view
City view
Private Bathroom
Balcony
x4
+
x3
More details
Experience the ultimate in comfort and luxury in our spacious King Room, boasting a generous size of 2960 sqft and offering breathtaking views of the ocean and city. This room features a king size bed, private bathroom, balcony, flat-screen TV, and a range of amenities to ensure a relaxing stay.
Show 12 photos
Superior, 2 Double
2 Double Beds
2960 sqft
Private Bathroom
Private entrance
Flat-screen TV
Streaming service (like Netflix)
x4
+
x3
More details
Welcome to our Superior Double Room, a spacious and modern haven offering 2960 sqft of comfort. This room is perfect for families, accommodating 4 adults and 3 children with its two double beds. Enjoy the convenience of a private entrance, a private bathroom, and fantastic amenities such as a flat-screen TV, air conditioning, and free toiletries.
Show 5 photos
King Room, Balcony
1 King Size Bed
275 sqft
Balcony
Flat-screen TV
+
More details
This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Show 4 photos
Quadruple Room
1 Queen Size Bed
250 sqft
Flat-screen TV
x4
+
x3
More details
This air-conditioned quadruple room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Family Grand, Balcony
1 King Size Bed
1 Double Bed
4250 sqft
x8
+
x4
More details
Grand Family Balcony Room is 4252 square feet and includes either a single bed 80-130 width, a king-size bed 150-183 width, or a double bed 131-150 width plus ironing set and safe.
Triple Room
1 Queen Size Bed
2420 sqft
x3
+
More details
Triple Interior Room is 2422 square feet and includes either a queen-size bed 150-154 width or a single bed 80-130 width plus ironing set and safe.
Show 8 photos
Family, 3 Bed, Balcony
395 sqft
Balcony
Flat-screen TV
+
More details
This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds.
Show 5 photos
Room - 1 Bed
225 sqft
Flat-screen TV
+
More details
This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Show 3 photos
Room, Highfloor
More details
Twin Room, Balcony
1 Twin Bed
Balcony
x4
+
x3
More details
8.2
48 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇺🇸
Eric
10
August 2023
The staff was amazing and very accommodating! They were very communicative leading up to the trip, and when I got there check in was easy with Alejandra and she even gave me recommendations on where to go that night. I had a fishing trip planned the next morning and they held onto my bag for me the whole day. When I got back, I had some time to kill before friends were meeting me so Jose at the front desk put my filleted fish in the fridge and we sat and talked for awhile. When my friends got there he hooked us up with a restaurant that could cook my catch and it was an awesome meal. Overall, great value hotel that was clean and had an awesome staff that went above and beyond.
🇺🇸
Elizaveta
10
January 2023
This is a charming boutique hotel. The location can't be beat - the beach is steps away and everything you need is within walking distance. Be prepared for the loud noise from the 5th Ave. clubs until 3 a.m. This comes with the territory and was not an issue for us. The staff is very attentive and friendly. We had the best time at Hotel Cielo and are looking forward to staying there again in the future.
Nothing
🇨🇦
Pepy
10
February 2023
Great Location , great staff, clean rooms. There is a restaurant just under the hotel. A place to feel safe and comfortable
A bit noisy because of bars around but good if you want a bit a vibe around you
🇬🇧
Diane
10
May 2022
Very friendly welcoming staff. Our room (22) was gorgeous- traditionally Spanish with lots of quirky features. It was quiet but in the middle of Playa Del Carmen with lots of bars/restaurants around and close to the ADO Station. We had drinks at the bar and was a good spot to people watch there is also quite a nice view from the rooftop terrace.
🇪🇸
Danflowerward
9.1
January 2022
The hotel is in the center, very nice and friendly staff, the rooms are spacious and at least mine had a lot of daylight. Because the hotel is right in the center the street is always busy and buzzing. Keeping in mind that the hotel is in the center, you'll hear a lot of street noise and music from other venues, same as any other hotel near 5a avenida.
🇸🇪
Ika
10
February 2022
The roof terrace was a calm oasis in this hectic area of Playa del Carmen. The owner and the staff were so friendly and would help out with all sorts of special requests, like lending an iron, blow drier and hole punch.
A breakfast included would have been superb.
🇨🇦
Daniel
8.2
November 2022
Property’s Location was amazing. Everything was within walking distance and the place was cozy.
I didn’t like the noise that you could hear from the main strip but what can you expect when your RIGHT THERE.
🇮🇳
Dominik
8.2
February 2022
Staff, architecture of the Hotel, restaurant
The Hotel is loud as it's located in a city center. It might not be an issue for someone travelling to enjoy the nightlife but can be an issue for families with children.
🇺🇸
Maria
9.1
April 2022
Cielo is a very cute boutique hotel. I love it’s authentic style. I stayed there 10 years ago with my friend and really enjoyed it, so I decided to come back with my family. The staff was amazing!
It was VERY noisy outside day and night.
🇺🇸
Nathan
10
December 2021
Beautiful room and property. Friendly front desk staff. Great location near 5th avenue. Within walking distance of the ferry and great bars/restaurants. Cool rooftop. Fairly quiet rooms given proximity to local bars/nightclubs.
Attractions
Fundadores Park (El Zócalo)
0.4mi3D Museum of Wonders
1.1miXenses Park
4.1miRio Secreto Nature Reserve
4.6miDiscover Mexico Park Cozumel
12.6miKantun Chi Ecopark
14.7miXotik-Ha EcoPark
15miThe Mayan Cacao Company
16.3miSan Gervasio Mayan Ruins
17.1miSelvatica
17.2miPlaya Palancar
18.2miEl Mirador Lookout
22.1miCenote Dos Ojos
29.2miXoximilco Cancun
29.2miCenotes Sac Actun
30.4miAttractions
Fundadores Park (El Zócalo)
0.4mi3D Museum of Wonders
1.1miXenses Park
4.1miRio Secreto Nature Reserve
4.6miDiscover Mexico Park Cozumel
12.6miKantun Chi Ecopark
14.7miXotik-Ha EcoPark
15miThe Mayan Cacao Company
16.3miSan Gervasio Mayan Ruins
17.1miSelvatica
17.2miPlaya Palancar
18.2miEl Mirador Lookout
22.1miCenote Dos Ojos
29.2miXoximilco Cancun
29.2miCenotes Sac Actun
30.4miAirports
Cozumel International Airport
11.9miCancún International Airport
31.2miFree wifi
Streaming service (like Netflix)
Air conditioning
Sun deck
Tour desk
Private entrance
Terrace
24-hour front desk
Ocean view
Non-smoking rooms
Patio
Free toiletries
Balcony
Accessibility
Entire unit located on ground floor
Entire unit wheelchair accessible
Activities
Happy hour
Bathroom
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Food & Drink
Fruit
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Tour desk
General
Air conditioning
Family rooms
Interconnecting room(s) available
Non-smoking rooms
Private entrance
Smoke-free property
Tile/Marble floor
Internet
Free wifi
Living Area
Desk
Media & Technology
Flat-screen TV
Streaming service (like Netflix)
TV
Outdoors
Balcony
Outdoor furniture
Patio
Sun deck
Terrace
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Fan
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Safe
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Transportation
Airport shuttle
Car rental
Shuttle service
View
City view
Ocean view
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Parking may not be available
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 8 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Mastercard,
Visa,
Cash only
This property accepts cash.
At what times are check-in and check-out at Hotel Cielo?
Rooms at Hotel Cielo become available for check-in at 03:00 PM and guests are requested to check out by 12:00 PM.
What are the rates at Hotel Cielo?
Starting prices for Hotel Cielo are around $60. This may vary based on room categories and travel dates. To confirm rates, please provide your stay dates.
What types of rooms does Hotel Cielo offer?
Hotel Cielo offers a variety of room types. The Family Room with Balcony accommodates up to 5 adults and 4 children, with 2 Twin beds and 1 King size bed. The Standard Double Room, King Room, and Superior Double Room all have different occupancy limits, accommodating 3 adults and 2 children, 2 adults and 1 child, and 4 adults and 3 children respectively. All rooms are non-smoking and have different bed sizes.
Which amenities can guests enjoy at Hotel Cielo?
Unfortunately, there is not enough information provided about Hotel Cielo to accurately determine how guests can spend their time at the hotel. The only amenity mentioned is a sun deck, but no other information is given about leisure amenities or activities available at the hotel.
Without additional data, it is not possible to determine what other amenities or activities may be offered at Hotel Cielo that would provide guests with opportunities to spend their time at the hotel. It is recommended to consult the hotel's website or contact them directly for more information regarding leisure activities and amenities available to guests.
What methods of payment does Hotel Cielo accept?
Hotel Cielo accepts cash as well as Mastercard and Visa for payment.
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