Convenient location and WiFi worked as there is the modem close to power outlet under TV. Spacious room(but furnitures were old fashioned) with air conditioning. Sandra (reception at Beach Balance Hotel) when we did check-in was very helpful.

First of all, we couldn't find the reception of our hotel therefore a person at the next shop told us to go to another hotel located at turn to the left from here. Anyway I called and it was Beach Balance Hotel. Hotel should offer/inform the check-in process and detailed information including breakfast restaurant when sending confirmation to guests. Anyway, I already asked about the location of a sister hotel for continental breakfast before arrival. All towels were poor quality. NO complimentary bottled water * Noisy circumstance caused by Bars around hotel is not hotel's fault. The solution is to use earplugs, which I did.

The location was phenomenal, right on 5th Avenue! It was very easy to go anywhere you wanted to go and close to the ferry to Cozumel. The roof patio was wonderful for low key nights, you could see the beach and the street for people watching. If you used the dishes, they cleaned them for you when they cleaned the room!

They cleaned the room every day really well, but the only complaint is that they didn't change the sheets or give new towels so by the end of the week they were pretty dirty from beach residue. The wifi worked, but not fast enough to stream shows seamlessly. The excursion price given includes a fee for the hotel contacting and setting it up for you.

You don’t get a much better location than this building. Located on the main strip for restaurants, bars and shopping. An absolute steal of a price for the amendities and location of the building. Staff were really friendly always. Would highly recommend!!

Great location, spacious room with a nice size kitchenette.

Having to climb up to the 4th floor which may not be an issue for all. The shower head didn’t have pressure and the smell from the restroom which seems to be very common in most hotels.

The address listed for the stay is not the address for the reception desk to check in. The information needs to be updated. The breakfast is down the block at another hotle. You need to check in st the reception desk first to pick up your tick. If you are driving they have no parking so you have to part on the street around the corner or use a paid parking spot.

The area

excellent location, right in-front of 5th Avenue (la Quinta Avenida)

Air Condition units need to be updated, be aware of a club next to hotel, closes till 3 AM.

Location close to beach, restaurants and Ado bus

Confused as to where the building was & then the office for keys was around the block & across the street

This place is absolutely great for the location. The staff is really attentive and ready to help with any info you need. It's located right on 5th Av, which is the place where you need to be at Playa

Location, nicely equipped

A little too noisy for us but noise cancelling headphones helped. Music is going until 3 am in that area and trash pickup for the restaurants starts at 3 am.

Nice area and close to the beach. Clean and beautiful rooms.

The wifi did not work