254 reviews
From
$529Carretera Cancun-Chetumal Km 72, Riviera Maya, 77710, QR, Mexico
254 reviews
1/79
From
$529Water park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Welcome to the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive! This 5-star resort is located in the vibrant city of Puerto Aventuras, Quintana Roo, Mexico. Just 0.8mi from the city center, you'll have easy access to all the attractions and activities this beautiful destination has to offer.
The resort offers a range of fantastic amenities, including a water park, spa and wellness packages, and a private beach area. With an outdoor swimming pool, kids' pool, and beachfront location, you'll never run out of options for sun and relaxation. The hotel also boasts a fitness center, tennis court, and hot tub/Jacuzzi for those looking to stay active.
With 254 reviews and a minimum price starting from $529, guests have raved about the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive. From the friendly staff to the stunning ocean views, this hotel promises an unforgettable experience. So pack your bags and get ready to rock out at this incredible resort!
Not only does the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive allow pets on request, but it also offers a variety of exciting options for both kids and adults. The resort features two pools, each with its own unique features. The first pool is located outdoors and offers stunning views, perfect for lounging and soaking up the sun. The second pool is also outdoors, but it's exclusively for kids, ensuring a safe and entertaining environment for the little ones to splash around.
When it comes to dining, this hotel has you covered with multiple on-site restaurants. Restaurante #1 offers international cuisine, while Frida specializes in traditional Mexican dishes. For a taste of Japanese, Sushi, and Thai cuisine, head over to ZEN. Ipanema serves up mouthwatering Brazilian dishes, and if you're craving some American classics, Caffeto has got you covered. With such a diverse range of dining options, there's something to satisfy every palate.
Accepted payment methods at the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive include cash, as well as major credit cards such as Mastercard, American Express, and Visa. So whether you prefer to pay in cash or with plastic, you'll have no trouble settling your bill at this rockin' resort.
Closest airports
Cozumel International Airport
18.3miCancún International Airport
42.7miWater park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Spa tub
Beach
Air conditioning
Hot tub
Tennis court
Beach chairs/Loungers
24-hour front desk
Ocean view
Non-smoking rooms
Bar
Fitness center
Garden view
Elevator
Room service
Restaurant
Garden
Business center
Terrace
Free toiletries
Balcony
Bathtub
Private Bathroom
Parking On Site
Deluxe Platinum Grand, 2 Bedroom, Sky View, Terrace
Terrace
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Heaven Deluxe Platinum, King
1 King Size Bed
485 sqft
Spa tub
Balcony
Flat-screen TV
Tea/Coffee maker
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Guests will have a special experience as the double room features a hot tub. The spacious double room provides air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Rock Suite Heaven
2 King Size Beds
Kitchen
Free wifi
Flat-screen TV
Refrigerator
x6
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Two king bedrooms with private terrace, 2 full baths, and 2 half baths. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.
Just when you thought it couldn’t get any better, we added the first-ever artist branded Rock Star Suite to our collection. Step inside and step up to over 9,000 square feet of awesomeness, inspired by the iconic Bret Michaels:
Luxury Apartment, 2 Bedroom
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Apartment Luxury Two Bedrooms
Deluxe Grand, Sky View, Terrace
Terrace
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Deluxe Grand, King/2 Double, 2 Bedroom, Sky View, Terrace
1 King Size Bed
2 Double Beds
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
x6
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Two connecting rooms: one room with a king bed and a second room with two double beds. They packed this crowd pleaser with everything your entourage needs live it up and rock the show in style. Enjoy!
Ocean view. Max Occupancy up to 6 guests, including children and infants. 1,928 sq. ft. included the 2 rooms and terrace.
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Deluxe Hacienda, Double
1 Double Bed
475 sqft
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Deluxe Gold Double Beds Hacienda is 474 square feet and includes 2 double beds 131-150 width plus hairdryer, ironing set, and safe.
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Deluxe Diamond Hacienda, King
1 King Size Bed
485 sqft
Balcony
Minibar
Flat-screen TV
Wheelchair accessible
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DELUXE DIAMOND KING-HACIENDA is 484 square feet and includes a king-size bed 150-183 width plus balcony, desk, cable tv, hairdryer, tea and coffee making facilities , ironing set, safe, and bathrobes and is Wheelchair-accessible.
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Rock Suite Oceanfront Rooftop, 2 Bedroom
Spa tub
Free wifi
Minibar
Flat-screen TV
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Rock Suite Ocean Front Rooftop Lounge (Two Bedroom).
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Hacienda Deluxe Family, 2 Bedroom
1 King Size Bed
2 Double Beds
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Deluxe, Pool View
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Room Deluxe Pool View
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Deluxe Hacienda, King
1 King Size Bed
485 sqft
Balcony
Minibar
Flat-screen TV
Wheelchair accessible
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Deluxe Pure Wellness® King Hacienda is 484 square feet and includes a double bed 131-150 width plus balcony, desk, cable tv, hairdryer, tea and coffee making facilities , ironing set, safe, and bathrobes and is Wheelchair-accessible.
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Rock Suite Oceanfront Rooftop Hacienda, 2 Bedroom
1 King Size Bed
2 Double Beds
5165 sqft
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Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with personal Assistant Hacienda is 5167 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
Suite Premium
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Suite Premium
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Deluxe Swim Up Heaven, King
1 King Size Bed
475 sqft
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Deluxe Swim Up King Heaven is 474 square feet and includes a king-size bed 150-183 width.
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Diamond Heaven, King
1 King Size Bed
485 sqft
Balcony
Minibar
Flat-screen TV
Wheelchair accessible
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Diamond King Heaven is 484 square feet and includes a king-size bed 150-183 width plus balcony, desk, cable tv, hairdryer, tea and coffee making facilities , ironing set, safe, and bathrobes and is Wheelchair-accessible.
Hacienda Rock Suite, 2 Bedroom
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Apartment, Sea View
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Apartment Sea View
Rock Royalty Deluxe Platinum, King/2 Double
1 King Size Bed
2 Double Beds
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
x4
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You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed or two double beds.
Deluxe, 2 Bedroom
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Room Deluxe Two Bedroom
Deluxe Platinum, Double
1 Double Bed
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RRL DELUXE PLATINUM DOUBLE BEDS
Deluxe Hacienda, 2 Double, Partial Ocean View
2 Double Beds
475 sqft
Wheelchair accessible
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Deluxe Partial Ocean View Double Hacienda is 474 square feet and includes 2 double beds 131-150 width and is Wheelchair-accessible.
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Rock Suite Oceanfront Rooftop Heaven, 2 Bedroom
1 King Size Bed
2 Double Beds
5165 sqft
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Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with personal Asistant Heaven is 5167 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
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Heaven Rock Suite Platinum
2585 sqft
Spa tub
Kitchenette
Balcony
Flat-screen TV
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This double room features a balcony and a bathrobe. Only adults. Reservations with children on this room will not be guaranteed.
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Room - 1 King
485 sqft
Spa tub
Balcony
Flat-screen TV
Tea/Coffee maker
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The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Rock Suite Platinum, 2 Bedroom
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ROCK SUITE PLATINUM 2 BEDROOMS
Room With Garden View
1 King Size Bed
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Room Garden View
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Deluxe Hacienda, King, 1 Bedroom, Sky View, Terrace
1 King Size Bed
960 sqft
Terrace
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Deluxe Sky Terrace (One Bedroom) Hacienda is 958 square feet and includes a king-size bed 150-183 width.
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Deluxe Grand Hacienda, King/2 Double, 2 Bedroom, Sky View, Terrace
1 King Size Bed
2 Double Beds
1925 sqft
Terrace
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Deluxe Grand Sky Terrace (Two Bedroom) Hacienda is 1927 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width.
Club
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Room Club
Family, 2 Bedroom
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Family Room Two Bedrooms
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Rock Suite Oceanfront Hacienda, 2 Bedroom
1 King Size Bed
2 Double Beds
970 sqft
Wheelchair accessible
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Rock Suite Ocean Front (Two Bedroom) with Personal Assistant Hacienda is 969 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width and is Wheelchair-accessible.
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Rock Royalty Hacienda, King, Partial Ocean View
1 King Size Bed
485 sqft
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Rock Royalty Partial Ocean View King Hacienda is 484 square feet and includes a king-size bed 150-183 width.
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Rock Royalty Hacienda, 2 Double, Partial Ocean View
2 Double Beds
475 sqft
Balcony
Wheelchair accessible
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Rock Royalty Partial Ocean View Double Hacienda is 474 square feet and includes 2 double beds 131-150 width plus balcony and is Wheelchair-accessible.
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Heaven Rock Suite Platinum Rooftop
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Heaven - Rock Suite Platinum Rooftop
Rock Royalty, King/2 Double, Partial Ocean View
1 King Size Bed
2 Double Beds
Free wifi
Flat-screen TV
Tea/Coffee maker
x4
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You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed or two double beds.
Show 2 photos
Deluxe Grand, 2 Bedroom, Terrace
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
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King Room
1 King Size Bed
485 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
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Indulge in ultimate relaxation and comfort in our spacious Double Room, featuring a luxurious King size bed, private hot tub, jacuzzi, and a balcony with breathtaking views. Enjoy modern amenities like free Wi-Fi, a coffee machine, and a flat-screen TV, ensuring a memorable stay.
Premium
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Premium
Deluxe
1 Double Bed
Balcony
Terrace
Wifi
Room service
x10
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Room Deluxe
Standard Room
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Room With Views
Deluxe, Sky View, Terrace
Spa tub
Free wifi
Minibar
Flat-screen TV
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Deluxe Sky Terrace.
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Heaven Deluxe, King
1 King Size Bed
485 sqft
Hot tub
Wifi
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Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king bed.
Garden View. / 482 sq. ft.
Deluxe, 2 Double, Partial Ocean View
2 Double Beds
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
x4
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Consider this room your all-access pass to club awesome. So kick things off in style and never look back with two double beds.
View: Partial ocean view. / Max occupancy up to 4 guests including children. / 482 sq. ft.
Deluxe Executive
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Deluxe Executive
Suite, Sea View
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Suite Sea View
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Deluxe, King
1 King Size Bed
485 sqft
Hot tub
Bathtub
Air conditioning
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This double room's standout feature is the hot tub. The spacious double room offers air conditioning, a tea and coffee maker, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Heaven Rock Royalty, King, Partial Ocean View
1 King Size Bed
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
More details
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.
Partial Ocean View
*($) indicates additional cost – not part of the all-inclusive experience.
Superior
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Superior
Luxury Apartment
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Apartment Luxury
Room With Pool View
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Room Pool View
Deluxe, Sea View
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Room Deluxe Sea View
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Suite Platinum, 2 Bedroom, Terrace
1 King Size Bed
2 Double Beds
5165 sqft
Spa tub
Free wifi
Minibar
Flat-screen TV
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This suite features a master bedroom with a king-size bed and a second bedroom with 2 double beds. It has a bathroom with spa bath and special toiletries for children and adults. The suite offers a private balcony and access to the terrace in the third floor with a lounge and hot tub. A children’s menu is available and a mini birthday cake can be requested. Extras include a flat-screen satellite TV, DVD player and Xbox 360.
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Heaven Rock Royalty Deluxe Platinum, King
1 King Size Bed
485 sqft
Ocean view
Hot tub
Spa tub
Private Bathroom
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Indulge in the ultimate luxury of our Heaven Rock Royalty Deluxe Platinum Suite. This adults-only suite features breathtaking ocean views, a private hot tub,spa tub, and a balcony. Unwind in style in our spacious suite, complete with a king-size bed, coffee machine, flat-screen TV, and free toiletries.
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Hacienda, Partial Ocean View
1 King Size Bed
Balcony
Wheelchair accessible
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Deluxe Suite, Garden View
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Suite Deluxe Garden View
Room With Sea View
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Room Sea View
Apartment Deluxe, 2 Bedroom
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Deluxe Grand Suite
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Suite Grand Deluxe
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Deluxe Platinum, King, Terrace
1 King Size Bed
Spa tub
Balcony
Free wifi
Minibar
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Deluxe, 2 Double
2 Double Beds
485 sqft
Hot tub
Bathtub
Air conditioning
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Indulge in luxury at our Gold Deluxe Double Room - Pure. With a spacious 484 sqft, it offers comfortable accommodation for up to 3 adults and 3 children. Unwind in the hot tub or jacuzzi, relax in the bathtub, and stay connected with complimentary wifi. Enjoy the convenience of air conditioning, complimentary linens and towels, a wardrobe, and more. Your perfect retreat awaits!
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Heaven Rock Suite Oceanfront, 2 Bedroom
1 King Size Bed
2 Double Beds
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
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This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.
Ocean front view. 2,583 sq. ft.
Rock Royalty Deluxe Platinum
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
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Deluxe Diamond, King
1 King Size Bed
485 sqft
Hot tub
Bathtub
Air conditioning
More details
Indulge in luxury in our Diamond Deluxe King Room, featuring a spacious 484 sqft, a comfortable King size bed, and top-notch amenities including a hot tub/Jacuzzi and bathtub for a truly relaxing stay.
Rock Royalty, King, Partial Ocean View
1 King Size Bed
Free wifi
Flat-screen TV
Tea/Coffee maker
More details
You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in one king size bed.
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Heaven Deluxe, Double
1 Double Bed
925 sqft
Wheelchair accessible
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Deluxe Gold Double Beds Heaven is 926 square feet and includes 2 double beds 131-150 width and is Wheelchair-accessible.
Suite
1 King Size Bed
Balcony
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Suite Standard
Deluxe Grand
Terrace
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Room Grand Deluxe
Rock Suite
Kitchen
Free wifi
Flat-screen TV
Refrigerator
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Diamond, King
1 King Size Bed
Balcony
Minibar
Flat-screen TV
Wheelchair accessible
+
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Heaven Deluxe, 2 Double
2 Double Beds
485 sqft
Hot tub
Spa tub
Garden view
Private Bathroom
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Welcome to the Heaven Deluxe Gold room, a spacious and luxurious retreat boasting a garden view and private balcony. Relax in the hot tub, enjoy the comforts of a coffee machine and flat-screen TV, and indulge in the ultimate relaxation with a spa tub and free toiletries provided.
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Heaven Deluxe Platinum, King, Sky View, Terrace
1 King Size Bed
85 sqft
Ocean view
Hot tub
Spa tub
Private Bathroom
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Indulge in the ultimate luxury experience with our Heaven Deluxe Platinum Sky Terrace Suite - a spacious and elegant 86 sqft suite designed exclusively for adults. Enjoy breathtaking ocean views from your private balcony, relax in the hot tub or spa tub, and unwind with an array of modern amenities including a flat-screen TV, coffee machine, and free Wi-Fi.
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Deluxe Family, 2 Bedroom
1 King Size Bed
2 Double Beds
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
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Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras including two connecting rooms, one with a king bed, the other with two double beds.
Garden or resort view. / Max Occupancy 6 guests including children and infants. / 964 sq. ft.
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Rock Suite Platinum
1930 sqft
Spa tub
Free wifi
Minibar
Flat-screen TV
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The hot tub is a top feature of this suite. The unit has 4 beds.
Suite Premium, Sea View
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Suite Premium Sea View
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Deluxe Family, 3 Double
3 Double Beds
970 sqft
Hot tub
Bathtub
Air conditioning
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Our Deluxe Family Room is a spacious and luxurious escape, with a generous 969 sqft to accommodate your entire family comfortably. Unwind in the Hot tub/Jacuzzi or bathtub, and enjoy the air conditioning as you relax in style and comfort.
Luxury, Sea View
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Luxury Sea View
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Rock Royalty Deluxe Platinum, King
1 King Size Bed
485 sqft
Hot tub
Bathtub
Air conditioning
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Heaven Deluxe Diamond, King
1 King Size Bed
485 sqft
Ocean view
Hot tub
Spa tub
Private Bathroom
More details
Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, they’ve packed these legendary digs with non-stop extras and no-limit luxury.
*Best View Available
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Deluxe Platinum, King, Sky View, Terrace
1 King Size Bed
970 sqft
Hot tub
Bathtub
Air conditioning
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Relax and rejuvenate in our Deluxe Platinum Sky Terrace King room, boasting a spacious 969 sqft with a stunning view. Indulge in our luxurious amenities including a hot tub/Jacuzzi and bathtub, ensuring a blissful stay for 2 adults and 1 child.
Luxury Suite
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Suite Luxury
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Deluxe Platinum, Double, Partial Ocean View
1 Double Bed
485 sqft
Spa tub
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In addition to a partial ocean view, this room features a: - Balcony with hammock - Purified water - Rock Spa® bath amenities
Deluxe, Garden View
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Deluxe Garden View
Deluxe, Partial Ocean View
1 Double Bed
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Room Deluxe Partial Ocean View
Rock Royalty, Partial Ocean View
Free wifi
Flat-screen TV
Tea/Coffee maker
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Room - 2 Double
2 Double Beds
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Two Double Beds
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Heaven Deluxe, King, 1 Bedroom, Sky View, Terrace
1 King Size Bed
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
More details
One king bed. Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.
Partial Ocean View. 964 sq. ft. including terrace.
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Deluxe Platinum, 2 Double, Partial Ocean View
2 Double Beds
485 sqft
Hot tub
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Indulge in comfort with our Deluxe Platinum Partial Ocean View room, offering 484 sqft of space, 2 double beds, a hot tub/Jacuzzi, and enough room to accommodate 3 adults and 3 children. Smoking is not allowed, ensuring a fresh and pleasant stay.
Suite Oceanfront
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Suite Ocean Front
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Rock Suite Oceanfront, 2 Bedroom
1 King Size Bed
2 Double Beds
Spa tub
Free wifi
Minibar
Flat-screen TV
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Rock Suite Ocean Front (Two Bedroom).
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Deluxe Family
965 sqft
Spa tub
Free wifi
Minibar
Flat-screen TV
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This large room features 2 connecting room, plus a private balcony and an ensuite hot tub. There is also a flat-screen TV with a video-game console and DVD player, plus a telephone and safety-deposit box. The bathroom features free toiletries, candies and chocolate milk.
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Deluxe Platinum, King
1 King Size Bed
Spa tub
Balcony
Flat-screen TV
Tea/Coffee maker
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Room With Partial Ocean View
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Room Partial Ocean View
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Rock Royalty Deluxe Platinum, 2 Double
2 Double Beds
485 sqft
Hot tub
Bathtub
Air conditioning
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Experience the ultimate in luxury and comfort in our Rock Royalty Level - Deluxe Platinum room. With two double beds and ample space, this room is perfect for families or groups. Relax in the hot tub or bathtub, and enjoy the convenience of air conditioning and other amenities like an iron, safe, and wake-up service.
Luxury
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Room Luxury
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Hacienda Suite Oceanfront, 2 Bedroom
Wheelchair accessible
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Deluxe Platinum, 2 Double
2 Double Beds
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Deluxe Platinum, 2 Bedroom, Terrace
Terrace
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Dormitory Standard
More details
Bed In Dormitory Standard
Room - 3 Double
3 Double Beds
485 sqft
Hot tub
Bathtub
Air conditioning
Shower
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Welcome to our spacious and luxurious Double Room, complete with three comfortable double beds, perfect for a family getaway! Relax and unwind in the hot tub or take a refreshing shower in the bathtub, while enjoying the convenience of air conditioning and other amenities such as a TV, laptop safe, and iron. Suitable for 2 adults and 1 child, this room is sure to provide a memorable and comfortable stay.
Hacienda Suite, 2 Bedroom
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7.6
254 reviewsFrom
$529Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇲🇽
Francisco
8.2
8.2
A hidden jem: the french restaurant. Umo also great; avoid Zen. The staff is wonderful. I find the "Heaven" section far more interesting than the "Hacienda" section where I stayed. Definitely will get back to the hotel.
Zen restaurant: over rated, not truly Japanese, avlid that one. Also, the idea of going to a Hard Rock Hotel is about the music: in contrast to other Hard Rock Hotels, this one had a lot of music that differs from what the experience should be. Although it might make "sense" to have a balance, I found a strong bias on what I listened compared to other Hard Rock Hotels. Although tjis hitel doesn't offers too much of a beach experience, the portion it had smelled bad.
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Alyssaanna
9.1
9.1
This resort was simply amazing. The staff is the best and they really take care of you wherever you go from the pools to the shows to the bell boys . There are several different restaurants available to busy with a reservation… hibachi & also a steak house. There are also buffets available with no reservations and have many variety & dessert bar. They also have a cafe with coffee and latte and an ice cream bar with many different selections. There is a dinner show every night with a reservation as well. There is 24 hour room service which is amazing for late nights. There was a club vibe spot with pools inside… pool tables … and bars for days. You can book excursions with the vacation planner. There is also a water park for children and a skate park. This resort was huge & worth the money. Again the staff was great and they made the trip for me. Thanks Hard Rock!
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Daniel
10
10
Best all-inclusive experience you can find. High quality food, services, facilities and entertainment for the whole family. Attention to every detail. Super friendly and helpful staff. The shows are exceptionally good. Great buffets and restaurants. Breakfast sausages and bacon just the way I like them (little detail, I know! but it's just one of those things that make a difference...)
There's no open-sea beach. But there are small pool-like beaches which are great for the children.
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Mara
10
10
We love the Woodward skate park beside the hotel! The waterpark is very fun too. Everything is very clean. The house keeping does a great job, everyone is very hospitable. The buffet and juices and food selection is great. The music is great. The coffee shop , everyone is awesome.
No complaints beside Woodward Franchise not being renewed as we would come back simply for this. We didn't know it was here and if had known would have stayed here all the times in past we have come to Playa. It's amazing. The Kids Club could be a lil better compared to other hotels but they are very kind and honestly no complaints. We had a lovely time :))
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Clemente
9.1
9.1
Great Restaurants All Inclusive with good food, rooms are Ok with great room service, good food around the pools, great cocktails selection and Corona/ Modelo beer., excellent Staff
The Seawead is been an enemy for all hotels on the Riviera Maya and this hasn't been an exception for the Hard Rock hotel hacienda, but the Pools are well maintained with good activities and music for all guests.
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Jose
10
10
Everything was nice and clean. Also, the kids water park was super fun my kid enjoyed it. We got a day pass to visit Hard Rock Cancun which was really fun, you just have to ask the front desk for a day pass in advance. You do have to pay for your own transportation to visit the Cancun Hard Rock location. The only thing I would have love to have is the pools heated. Lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice.
N/A
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Luisa
8.2
8.2
The staff was very nice, I only think that they need more people because there are a lot of guests and they have to work really hard to serve everybody well. So consider to increase personal on the buffets restaurants would be good. Cielo restaurant was nothing good in our experience, limited menu and regular service. Not a good Italian restaurant experience
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Fabiola
8.2
8.2
we loved the staff. they we so nice and friendly… easy to talk to to.
We could not find napkin or life guard in the kids water park when my daughter got a bloody nose.. bathrooms weren’t easily accessible from the kids area.
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Jessica
10
10
Carlos and Samantha made our stay exceptional
The public restrooms could have used a little more attention but overall the property was very clean!
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Anonymous
8.2
8.2
The food was good, but I wish they didn’t add sugar in the morning juices ( packed orange juice with sugar). We had a good room with a beautiful terrace, that we absolutely loved.
You could hear the noise from the next door and small conversations. It was a bit noisy during the day and night in the lobby.
Attractions
Kantun Chi Ecopark
2.6miXotik-Ha EcoPark
2.8miFundadores Park (El Zócalo)
12.5mi3D Museum of Wonders
13.3miThe Mayan Cacao Company
14.9miPlaya Palancar
15.7miDiscover Mexico Park Cozumel
15.8miCenote Dos Ojos
16.9miCenotes Sac Actun
18.1miCasa Cenote
20.1miEl Mirador Lookout
23miTankah Park
23.7miSan Gervasio Mayan Ruins
23.9miSelvatica
27miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
28.7miAttractions
Kantun Chi Ecopark
2.6miXotik-Ha EcoPark
2.8miFundadores Park (El Zócalo)
12.5mi3D Museum of Wonders
13.3miThe Mayan Cacao Company
14.9miPlaya Palancar
15.7miDiscover Mexico Park Cozumel
15.8miCenote Dos Ojos
16.9miCenotes Sac Actun
18.1miCasa Cenote
20.1miEl Mirador Lookout
23miTankah Park
23.7miSan Gervasio Mayan Ruins
23.9miSelvatica
27miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
28.7miAirports
Cozumel International Airport
18.3miCancún International Airport
42.7miRestaurante #1
Cuisines
InternationalFrida
Cuisines
MexicanAmbiances
Family Friendly•TraditionalZEN
Cuisines
Japanese•Sushi•ThaiAmbiances
Family FriendlyIpanema
Cuisines
BrazilianAmbiances
Family FriendlyCaffeto
Cuisines
AmericanAmbiances
Family FriendlyLocation
OutdoorFeatures
With viewAvailability
All seasonLocation
OutdoorFeatures
With viewAge restrictions
Kids onlyAvailability
All seasonWater park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Spa tub
Beach
Air conditioning
Hot tub
Tennis court
Beach chairs/Loungers
24-hour front desk
Ocean view
Non-smoking rooms
Bar
Fitness center
Garden view
Elevator
Room service
Restaurant
Garden
Business center
Terrace
Free toiletries
Balcony
Bathtub
Private Bathroom
Parking On Site
Activities
Beach
Bicycle rental
Canoeing
Karaoke
Nightclub/DJ
Snorkeling
Tennis court
Water park
Bathroom
Bathrobe
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Spa tub
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Business center
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Entertainment staff
Evening entertainment
Food & Drink
Bar
Restaurant
Snack bar
Tea/Coffee maker
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Express check-in/out
Tour desk
General
Air conditioning
Chapel/Shrine
Convenience store on site
Elevator
Family rooms
Hair/Beauty salon
Hypoallergenic room available
Ironing facilities
Laptop size safe
Non-smoking rooms
Pet bowls
Pet Friendly
Room service
Smoke-free property
Internet
Free wifi
Kitchen
Coffee machine
Living Area
Sofa
Media & Technology
Flat-screen TV
iPod dock
Satellite channels
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Private beach area
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Iron
Socket near the bed
Safety & security
Safe
Safety features
Access to healthcare professionals
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Spa
Beach chairs/Loungers
Beauty services
Body scrub
Body treatments
Body wrap
Facial treatments
Fitness
Fitness center
Fitness classes
Hair coloring
Hair treatments
Haircut
Hairstyling
Hot tub
Kids' pool
Light therapy
Locker rooms
Makeup services
Manicure
Massage
Outdoor swimming pool
Pedicure
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Waxing services
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
View
Garden view
Ocean view
From
$529Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are allowed on request. Charges may apply.
Internet
WiFi is available in public areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Cards accepted at this property
Mastercard,
Visa,
American Express,
Cash only
This property accepts cash.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive have accommodations for guests with pets?
Yes, you can stay with your pet at the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive. You just need to make a request and there may be additional charges for bringing your pet along.
At what times are check-in and check-out at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive?
If you're staying at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive, the entry is set at 03:00 PM and exit is by 12:00 PM.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive provide free parking options?
Yes, there is parking available at the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive. The parking is private and located on site. Additionally, parking at the hotel is free and no reservation is required.
What's the nightly rate at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive?
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers accommodations starting at $529. Keep in mind, room types and dates might affect the final price. For specific rates, input your stay dates.
What types of rooms does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offer?
The Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers a variety of room types including Double Rooms, Suites, and Family Rooms. The rooms range in occupancy from 2 adults to 5 adults, with some rooms accommodating children as well. All rooms are non-smoking and have a size of 484 sqft. The bed options include King size beds and Double beds.
Which amenities can guests enjoy at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive?
Guests at the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive can spend their time enjoying a variety of leisure amenities. They can visit the water park or relax at the beachfront or private beach area. The hotel offers an outdoor swimming pool as well as a kids' pool. Guests can also unwind at the spa, which includes a spa tub, sauna, and hot tub/Jacuzzi. Fitness enthusiasts can avail of the fitness center and participate in fitness classes and yoga classes.
The hotel has multiple restaurants on-site that cater to different cuisines. Restaurante #1 offers international cuisine, while Frida serves Mexican food. ZEN provides a taste of Japanese, sushi, and Thai cuisine, and Ipanema serves Brazilian dishes. Caffeto offers American cuisine.
In addition to the leisure amenities, the hotel also has a business center for guests who need to attend to work matters.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive feature a pool area?
The hotel has two pools. Pool 1 is available all year round, located outdoors, and offers a view. Pool 2 is also available all year round, located outdoors, and has age restrictions, limited to kids only. Both pools have a view.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive feature its own restaurants?
Yes, the Hard Rock Hotel Riviera Maya - Hacienda All Inclusive has restaurants on site. The available restaurants include Restaurante #1 serving international cuisine, Frida offering Mexican cuisine, ZEN serving Japanese, sushi, and Thai cuisine, Ipanema with Brazilian cuisine, and Caffeto offering American cuisine.
Does Hard Rock Hotel Riviera Maya - Hacienda All Inclusive accept credit cards?
Yes, Hard Rock Hotel Riviera Maya - Hacienda All Inclusive does accept credit cards. Guests can pay for their stay using Visa, Mastercard, and American Express. Additionally, cash is also accepted as a payment method.
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