The location is good and the staff are very friendly, especially Daniel the manager who gave us useful information regarding directions, excursions, etc. The rooms were cleaned every day, the air con worked consistently and the shower had amazing pressure and was very hot. There is also an outdoor area with seating in front of the hotel and on the first floor. We really liked this as we weren’t ‘confined’ to our room. We could still sit outside and enjoy the fresh air when we wanted. Generally speaking, the rooms look exactly as they do on images so you know what to expect.

As it is on the main road in central Tulum, you could hear music from across the street some nights (although this wasn’t too loud it kept you awake or prevented you from falling asleep). During our stay, we rented bikes and a motorbike from a nearby hotel so that we could visit the beach and the ruins (which are in walking distance, but not in the scorching heat!). I think it would bring more business to the hotel if they offered this service too as it would prevent guests from going elsewhere.

Very nice room with ac on the main street. Easy 5 to 10 minute walk from the ado bus station and basically kitty corner from the collectivo stop for the ruins/playa del carmen.

Some very minor things: The TV only has internet TV but the internet isn't good enough to support it. Although youtube worked fine on my phone. And it's FAR more expensive to book it in person, I paid around $30 for the night but when I tried to book a 2nd night directly with the hotel, it would have been almost double. So I took out my phone and booked a 2nd night with booking in front of the guy(which he was totally cool with) and saved myself $30. The hotel business is weird.

The location is superb. Restaurants, bars and shops are really close and easy to access. Commuting to the beach/Tulum ruins/cenotes was very easy too (the collectivo stops just about a block away). Orlando and Xavier are friendly and have great suggestions for places to visit/eat. They are proactive and make sure your stay is pleasant.

Tulum centre is a vibrant party town and this hotel is located at the heart of it with many bars around it, so it is a bit noisy at night ... if you are a light sleeper this can be a problem. Because Tulum is a humid place, closed spaces can get a bit of musty-salty smell. This was promptly solved with the air conditioner + fan use

Had to ask for toilet paper all the time

We stayed at this hotel for 3 nights. Very cosy hotel, located in the heart of Tulum. For a short stay (in our opinion this is important) everything suited us. Orlando was always very friendly and helpful (he hinted to us about Senote Tortuga and we did not regret it, "thank you Orlando for everything! :) )

The only minus was the lack of a fridge, in such heat it's nice to keep some bottles of cold water. We pointed this out before we left. Orlando said it was a very "young hotel" and they would improve. We wish them luck with that.

The room was really clean, the wifi was reliable, and the staff was just amazing! Big props to the owners who made me feel like home here. The location is great, everything in pueblo is within walking distance. The bathroom was fine, water pressure was good all the time.

It was a bit noisy, windows are looking at the hallway so you don't really get any light and you can hear people from other rooms.

You can tell that everything is quite new and modern and is kept very clean, they provide new towels every day

we think it's best for couples, since it's a little bit small for 3 people, also, the sleeping couch for the third person is not very comfortable

The room was very cleaned and smelled very nice when we walked in. The vibe here is spectacular, the location is right in the middle of the city. The staff was amazing, especially Daniel the manager! He was very kind and helpfull in anything we needed. If it was to handle the suitcases, find locations or just talk. He showed me where the great parties are and also helped me talk to the police because my phone was stolen. Number one staff and hotel manager!

The windows are towards the hall.

The room is very nice and comfortable. The staff is nice, and they are happy to keep your luggage in storage the whole day after you have checked out.

The worse is the noise: the hotel is right in the middle, near to a club, and the sound-insulation is non-existent. I could'nt sleep, for that it was not a good experience. Also the common spaces are very small. There is no filtered water provided, which is really annoying because the tap water is very bad... And I would have appreciated a kettle to make tea... Simple things like that can really improve our experience.

Great location. Rooms are brand new. Super fast internet + smart TV. Loved my stay!