Spacious, clean, and comfortable, good value, good internet,

There are no electric plugs in living spaces! there are only 3 in the entire one bedroom two are next to the bed used for lights and one right in the middle of the kitchen. I needed to work remotely and had to either stand on the kitchen island while the charging wire was hanging to the wall or lay in bed. Not having enough electric outlets is a huge oversight. No shelves in the shower Location is not accessible without Taxies / Shuttle. Drivers will use this against you, they want USD $100 for 15 min drive.

Room was large and very comfortable. The facilities are also great, the gym is amazing, the pool is nice too.

The location is not great, you can't move by foot anywhere. I really like to walk, but there is no sidewalk on the road, so it's dangerous. You need to move by car or rent a bike wherever you want to go, which kinda "locks you" in the facilities. You have some restaurants and a market, which are great, but keep in mind that you won't be able to walk anywhere from there. They don't replace towels, but you do have a washing machine, which is amazing and compensates for that.

Beautiful property and surroundings. Very tastefully furnished and very comfortable. Short bike ride to the beach (18min)

I don't want to say anything negative about this property, but the noise of the cars off the main road when sitting by the pool area was not very relaxing -but it was still beautiful. Just a tip-they could put more individual sun loungers out...it was very limited to the size of the space. The walls to the next room very thin, I could hear the family and kids next door… they were very very loud.

I liked the easy process of checking in. The staff at the reception was very friendly. The apartment complex looks very nice and has a lot of green space and pools. The room was spacious and I loved the patio area! Gave me a feeling like I lived in a house. The bed was comfortable. The location is very nice with easy access to Kukulcan Avenue and 8-10 mins drive from the Hotelera zone and beaches.

The room was not so clean as I wanted…There was some dust on furniture… but it was not so bad. Just noticeable. Also the room was not cleaned within my 5 days stay and they didnt change or offer fresh towels. But when I asked for fresh towels then I was provided fresh towels.

The apartment was as pictured. Very comfortable living environment. Balconies had good furniture with a great view. Beds were extremely comfortable. Rooftop pool was great. Gardens were Beautiful. On site restaurants were good. Mini mart was good too.

Kitchen was small and missing basic items like a wine bottle opener and something to dry dishes with. We left the wine bottle opener we bought for the next guest - you are welcome :). Would have been also good to have some washing powder. Only had two toilet rolls for 7 days 3 people. Roof top pool filter did not work or spa jets.

A sojourn to Tulum led me to the doors of MISTIQ Tulum Luxury Apartments, and oh, what an experience it was! Nestled in the heart of nature, these apartments exude an atmosphere that’s both luxurious and calming. The tranquil ambiance envelopes you from the moment you step in, offering a vast personal space that feels like your very own sanctuary. The highlight, however, is the delightful staff. Their genuine warmth and professionalism are commendable. Always eager to assist, they radiate a kind of friendliness that makes you feel right at home. Whether it's a request for room service or guidance about local excursions, they're always there to help with a smile. The on-site restaurants are a gourmet's dream come true. Every dish we sampled was nothing short of exquisite. And for those midnight cravings or forgotten essentials, the mini-market is a convenient touch that underscores MISTIQ’s thoughtfulness towards its guests. In essence, MISTIQ Tulum Luxury Apartments is not just a place to stay—it's an experience, a blend of nature, luxury, and unparalleled hospitality. Highly recommended!

It would have been nice to provide details about a local welcome pack of amenities and some small cosmetic improvements to the apartment.

Great location- very central- about a 12 minute drive to the beach where all the beach clubs/restaurants are & about a 5 min drive to the Main Street in town with all the shops/restaurants. Facilities worked fine but you can tell were old. Very spacious 2 bedroom with a spacious and open kitchen and lounge. They had all the kitchen utensils & items that were needed if you want to cook your own meals which was handy. Both front and back garden were nice to sit out at enjoy a coffee. Staff were friendly, we also had a underground parking spot which was handy. La Baguette Boulangerie was great to have right outside the apartments. Very friendly staff there too- with pastries made daily, good coffee and a wide range of breakfast dishes. The pool area was nice, would be handy if there was more seating around the pool area to accommodate everyone staying there. The bed was fairly comfy, lots of wardrobe space too and AC worked perfectly.

Our room had a fairly strong smell throughout our whole stay. Under the kitchen sink also had a very bad smell every time you would open it up- old, Smokey smell. We found bugs in some of the bowls and crockery that were sitting on the table (very small) but often found a lot of small flies behind bathroom sinks, it didnt bother us too much but for some guests it may. As mentioned all the appliances worked fine but you can tell they were very old or even damaged on the outside. Cheap appliances.

Excellent flat, loved the rooms and the pools, also the underground parking.

The pool stained our swimming clothes green.

We enjoyed how big the flat is. very spacious and loved the high ceilings and big glass doors. The building and facilities are really espectacular. Great landscaping and just beautiful.

the kitchen and bathrooms were clean but could have been better cleaned. Definitely a problem not having double pane balcony doors single pane were not enough to help with the noise outside. It didn't make a different open or close doors you can here everything, the street is so busy with so much traffic and it was very noticeable. Even when at the pool it was very noisy and annoying. One of the purpose of our visit was to look at property to perhaps purchasing one and we learned we would probably prefer to be a couple of blocks back from that main street. the elevators weren't working the whole time we were there.

Very spacious 2 bedroom apartment, nicely decorated, luxurious and very complete including washing machine, a lot of built in cupboards for your cloths and 2 bathrooms. Ground floor, little terrace with a lot of privacy because of the big plants but no view on the pool. Nice big pool, different sizes, end of December water quite cold. Safe, guard during the night. 2 nice breakfast and lunch options, La Baguette with delicious breakfast, didn’t tried the restaurant but probably good. Easy arrival next to La Baguette, you have the office and you get a code. You need a car to go to the beach. Or better by bike because very busy 31 December. Nice gym/sport facility.

There was a bar but they don’t use it. It is a pity. Better if there is someone at the bar next to the pool where you can order drinks and a little snack and have some music, now everyone is using their own music box. Cleaning can be better, terrace outside still drinks and cigarettes of former guests, just check that as well, not only inside. Little supermarket but very expensive so better go to the Aki supermarket.