Great big room, great facilities, clean, good location, very friendly staff.

Noisy at night, but no problem with earplugs

a very special cool place with nice people managing it

nada

We stayed in the Presidential suite with it’s own rooftop patio and pool. it was a nice large space with all the amenities we needed. Alan at the front desk was exceptionally knowledgeable and helpful each day. it is very centrally located with many great restaurants and supermarket across street. Loved the big discount offered to Cenote Tortuga.

It’s near a busy intersection which makes it noisy.

We had a nice time at the Pacha Hotel. The staff was really helpful and gave us some very good recommendations for things to do and eat in Tulum and also in other cities. We were also traveling with our 6-month-old baby and we had a nice experience in that regard too - we had a small cot for free (whereas in other hotels they asked for a fee or do not provide it) and everyone was so lovely with our little one.

The hotel is on a big street and a bit noisy from time to time due to the many cars and trucks that pass by - but to be honest, really bearable!

Rodrigo and Alan were the best. I felt super safe as a solo female traveler. It's right off the main intersection to Coba and Chichén-Itzá, so it's easy to find. The pool is nice and though there were other people at the hotel, it was pretty quiet. A 10 mns walk from the party spots, so the hotel stays peaceful throughout the night - the road looks like it would be busy but after around 11pm there's not any traffic. I slept very well. There is instant coffee in the rooms, but you can purchase nespresso at the front desk for 40 pesos. My friend booked a fancy hotel at the beach and we actually ended up staying here instead because it's so well located to yummy food and night life. The beach is far from entertainment. Also they're tearing down the jungle and jaguar habitat to build those hotels so, stay city center, have more fun, eat better and for less expensive, and don't contribute to the destruction of the environment. It's a win win. I look forward to staying at Pacha the next time I'm in Tulum ❤️❤️ oh also there's a lovely restaurant right next door that I took advantage of when i got in from the bus at 9:30 pm and just wanted a quick bite and sleep!

cute and great staff and in a good location

a glass bottle for water would’ve been good

The hotel has a great location, Super Aki supermarket is just across the street, there is a nice mexican local right next door and it takes 3-4 minutes from the hotel to reach the city center walking. The room was clean and well equipped, including fridge. Amenities can be found in the bathroom. The staff are amazing, whatever you need they will help you (things to do, taxis to book, anything). If you are looking for a fancy luxurious hotel, this is not the place for you. If you are looking for an amazing hotel eith great location and great staff, this is the place for you. We would come back here for sure.

The wifi connection is not the best one, sometimes it’s not wotking properly. For the hot water you will have to wait few minutes, but this thing is highlighted in the bathroom.

The hotel was at a very good spot in the beginning of main street, there was a nice cousy restaurant/bar just by the hotel. Bike/scooter rental just around the corner we rented bikes for 100pesos each for 24h. Busstation was 15min walk. Personel was very helpfull and nice people. All around a nice place and nice town would recommend to visit.

We were there in june wich is apparently mosquito season i didnt mind it that much but if your sensitive i would suggest to get some mosquito spray( restaurants and bars offered it if you neede it).

We loved this hotel. We decided to stay here after moving from a noisy hostel and we loved it. It was in a fantastic location just 20 mins from the ado and 25 min cycle to the beach. The staff were all amazing probably the most friendly throughout our three week stay in Mexico. Rooms were incredibly clean and the bed was huge! They even let us have a late check out which we greatly appreciated. Fantastic value for money can't believe it cost us the same price as the hostel we were paying for down the road! Definitely book here you won't regret it .

Loved it all

Peter & Allen at the front desk was great & very helpful, those guys was top tier. I’ll definitely book there again for sure.

Everything was perfect, only complaint was the construction next door that was waking me up early than I wanted. But that’s understandable their just handling business, but other than that great hotel, great service & location.