Nice people, beautiful building and a sizeable room. Relaxed atmosphere. Nice indoor-outdoor-flow across the buildings/room/garden. Easy to find parking space on the nearby streets. Short walk to city centre

There’s only one breakfast option!! Eggs, toast, coffee/tea, fruit, it was ”okay” but far from great. They have other things on the breakfast menu as well however if you take anything else but the suggested breakfast set, you need to pay for the dish (even if the selected dish would be cheaper than the suggested one - seems strange). Water pressure is not great and it took some time to get hot water from shower. Slippery floors when wet

Second time at the property, many years after the first visit. Rooms are spacious and well decorated, with an outdoors shower. The hotel lobby is beautifully upkept, in Yucatec style, and the pool area is very pleasant. Very relaxed atmosphere, an oasis in the warm chaos of central Merida.

The only aspect that I would recommend improving is the variety of meal and drinks options offered at the hotel restaurant. More vegetables, less sugar. I would also recommend the hotel organizes evening music (local bolero for instance) at sunset at the bar.

The breakfast is not the way I am used to be but it's okay to try something new.

I asked the hotel to arrange the airport pick-up services. The Uber car booked through the hotel front-desk was charged me $500 pesos from the airport to hotel. On my way leaving hotel to airport, I asked the hotel booking the airport drop-off services, same as the pick-up services, I paid $100 pesos to the Uber driver according to the meter. I was bit confused about that the Uber pick-up services costed 5 times of the drop-off services for the same distance.

Everything. Amazing property done in good taste. Quiet, heavenly, gorgeous. Great staff - so helpful, good English speakers, prompt comms, 24 hour reception. Room was lovely - we had one on the ground floor overlooking the pool with 2 sets of doors. One door was opening in a nice little garden space next to the pool - perfect for your morning coffee or some reading. Breakfast is delicious!

Can’t fault it but have a suggestion. Organize a morning coffee system - maybe add an electric kettle in the room or have an easily accessible coffee station (pods?). Staff was always helpful to offer us some coffee :)

Location was excellent really close to city centre. Breakfast menu was variant and with lots of imagination. Staff were very kind and helpful.

Having additional toiletries to the bathroom would have been a plus. Simpler arrangements for Breakfast allowances, like one food one drink is allowed for and anything additional would be of extra charge.

We had a lovely big room where the shower was outside which was a fun touch. It was very easy to keep the room cool with ceiling fan. The hotel is in a great location and we were easily able to walk to the central restaurants. The overall design of the hotel is beautiful, a real oasis of calm in a busy city.

The room was very nice, clean and the bed was very comfortable. Shower was good and we mostly did not have trouble with getting hot water. The breakfast was mediocre. Coffee was terrible and we ended up going 2 blocks away to get amazing coffee. Basically the breakfast included eggs whatever way you want but after 2 we got tired. I would suggest to not get breakfast included. We tried to get a refund on the breakfasts we did not use but to no avail. I would stay here again but without the breakfast. Our room was near the entry way so was a bit noisey when guests would enter, but it was most pretty quiet. Parking our car was right there and terrific.

The hotel is greatly decorated and situated not on a very busy street. The rooms are spacious and have a balcony with a view to the pool and palm trees. The bed very comfortable.

The bathroom on the other hand flooded every time you took a shower. There was no mini fridge in the room and the pool boy would clean the pool/do repairs every morning at 6 a.m..

I got a severe migraine my first night there. In the morning I contacted the staff and asked for help. They called a doctor, he made a visit to me at the hotel within half an hour. I was given an examination and given the proper mediation. I am super grateful because without the mediation, my vacation would have been ruined. The staff were very attentive and checked on me and made sure I had food and anything else I needed that first day to recover. The hotel is beautifully designed with spacious rooms and bathrooms. The pool area was tranquil and offered the perfect place to relax and soak up the sun. The outdoor dinning area was perfect for enjoying a meal prepared by the hotel or one brought in by guests! Despite being located on a main street, the property is very quiet. I can't say enough how much I enjoyed my stay here. Perfect location and easily accessible to anything you would want to see or do. Met the owner on arrival and she could not have been more warm and welcoming. The staff was equally attentive and lovely.

I had two meals, breakfast, wasn't great. Thankfully there were plenty of options nearby so I was able to enjoy a wide range of food and beverages. I would love to see them improve on the quality of the coffee. As an avid coffee drinker, I missed being able to have a cup at the hotel before heading out on my adventure for the day!

the place is beautiful and the bed is really comfortable. staff is very, very nice :) location was amazing.

our room needed more light! it was pretty dark, especially the bathroom, that was uncomfortable. also, breakfast (food service overall) was weird and we didn’t like it: you had to schedule, we had it delivered from another hotel, food wasn’t good and it was expensive for what they gave us. plus, they have no menu if you want to have something while chilling in the pool. worst part is that they have a kitchen in their facilities. also, they were doing some renovations and we could hear all the noise since 8:30am on a Saturday.