The owner, Sunita, is very welcoming and helpful, and so are all the other staff ladies: Carolina, Ale, Jessica (sorry cannot remember all the names and not sure of spelling). Unfortunately my wife and I do not speak Spanish but there was a good level of English from the staff so communication was not an issue. A couple of evenings there were live classical music concerts in the courtyard which was a very nice touch that enhanced the overall experience.The staff was also very helpful with organizing trips for us and we were also allowed to leave our luggage with them for a couple more hours after we checked out. Also, Sunita owns another hotel a minute away down the street that has a bigger pool and the guests from Treehouse can use that as well. We definitely recommend the place and would stay there again.

The breakfast is good, but sometimes we had to ask for the basics (ie we received jam/honey and butter but no bread); some things were plenty, ie fruits, but the butter and jam/honey were definitely not enough for two people. We always received what we asked for so did not go hungry but we feel the breakfast service needs a little improvement. The pool is okay for swimming but not great but as per above there are other options.

The staff were very kind. Aesthetically, it's a lovely property. The location is great and near Paseo de Montejo and good restaurants.

The breakfast (included) leaves a lot to be desired, but I think that's often how hotel breakfasts go. The value of the property just wasn't there for me (despite being a lovely place!). I think there are other options where the money can go a lot further.

Luxury rooms, vip service, relaxing common areas with a pool. Everything from check in to check out was exceptional! Start off your day with their delicious breakfast and head out to explore Merida from this convenient location. Be sure to stop next door at the coffee shop and indulge in a sinfully delectable quiche.

I stayed here on my way back home from exploring the state of Yucatan. I had a great experience everywhere in the friendly and beautiful state. My regret is that I didn't stay here more!!! Look no further for your next luxury stay!

Treehouse Boutique Hotel provides a retreat like setting. Calming and beautiful. Location is great. The staff were professional and kind and knowledgeable. We felt very taken care of there. I usually don't spend this much for a hotel but felt it was worth it. On our first night one of the owners, Sunita, went out of her way to make us a perfect salad for cena which was what I most craved.

Sunita and her staff are wonderful, helpful, accommodating, and made great recommendations for dinners. Lovely hotel, tranquil, and very stylish. Excellent location one block from the Paseo de Montejo. Great breakfasts, made to order, in the room or in the lovely courtyard. I will return!

I thought the whole experience was wonderful and I slept very well. Great bakery and cafe next to the hotel, also owned by the hotel, excellent bread and pastries. I liked it all!

Everything was wonderful. Our bags were delayed and the stuff did everything possible to get them to us. They contacted the airline every day multiple times. They did way more than I would have expected.. They did everything possible to make our stay perfect.

Nothing really.

The hotel was beautiful it was like staying in paradise, the rooms where beautiful and comfortable. The breakfast was fresh and delicious. The staff went out of there way to keep us happy.

You want to find out where ever tile and every piece of furniture was sourced and redo your house. Friendly staff. Clean, crisp rooms.

Nothing

amazing staff! incredibly attentive to all needs.

Can’t think of a thing I didn’t like

Simple, clean, nice touches here & there

The size mentioned in Booking.com does not match the actual room size!