We were a group of 21. The staff was exceptional. The location was amazing, right on the street that leads to the central plaza. The location was clean. The hotel let us use the common areas to eat as a family.

The hotel contacted me 5 days before arriving, saying they needed 50% of the payment. The only way I could send it was via an international wire that cost me $50 to send. That is ridiculous. How is it possible that I couldn't know this month's in advance.? I had to drop everything, take time off work, and send the money. Take this into account when looking at the price of the hotel.

It’s a renovated old house with a new addition, that is not wonderful but is decent. The pool and garden in the back make up for the bad design in terms of function. Rooms are clean and nicely furnished although the mattress is very firm and pillows too thick and not on the soft side, I asked for another type of pillow and was informed that they had no other option. The elevator didn’t work and I suspect this has been going on for a while as the sign seemed dirty and dusty, they should definitely give a discount when the elevator doesn’t work. My wife has sciatica and my in laws in their seventies had a rough time walking up and down the stairs. The bathroom is very functional and clean and water pressure great, but sometimes the hot water is wonderful and sometimes it goes away. Location is a great thing, but if they bothered to fix the issues it would be almost great. Seems like they own many hotels under the name Kavia and are more interested in profit than quality and service.

The laberynth stairways and hallways, no elevator which is cheap and tacky for two days I was there should have been taken care of asap. They are concentrated in revenue and not in customer service and satisfaction.

This property is centrally located on Calle 60, the most active street in Mérida. We stayed 30 days to explore the city and culture. The front desk staff were informative and efficient. The rooms and facilities were kept very clean by cleaning and facilities staff. Breakfast was served in the hotel, which is nice, but not included if you use Booking.com. There’s a coffee shop attached to the hotel and restaurants / retail stores in every direction. Staff at the front desk spoke various languages as well as English. Other staff spoke only Spanish which was not a problem as desk staff would communicate. Lockbox was available upon request. Daily cleaning of room. Pool was also cleaned daily but very cold. Air conditioner in room worked great. TV had about 2-3 English stations and hundreds of Spanish speaking stations.

The elevator had been out of service for an extended time based upon previous reviews. The rooms could have used an update as old screw holes were visible. Had to buy additional hangers for closet.

Location is the best

Window faced cement wall. A little claustrophobic. Elevator not working. We arrived at 2:30 pm along with other people and had to sit and wait until 3 for check in. Most hotels accommodate slightly early arrivals if possible. Parking a little chaotic. Had to go to another hotel to get parking unlocked. Not advised at desk.

The property yard was lush and jungle-like with nice pool to cool off on hot days. The rooms were nice & clean and the aircon was very effective. We enjoyed our stay at Maison del Embajador in the historic center of Mérida a lot, it was a perfect location. Last but not least, we want to say our special thanks to the wonderful staff members Francisco & Emiliano who took so good care of my daughters & me during our visit. It was a pleasure to get to know you, thank you for everything!

Just a minor thing with few mosquitoes outside but that belongs to the season and anyhow they didn’t get inside the room.

Great location near Parque Santa Lucia. The room was comfortable enough & the housekeeper was wonderful. He fixed the TV in my room so that I could access cable. Didn’t check out the pool but heard others using it.

My shower. It was difficult to get a balance of hot and cold. It was one or the other.

The price was fair, room was clean, spacious. Staff was friendly and helpful. It is centrally located to many historical sites, CAFFE, FOOD STALLS AND market.

Too many stairs to get to the 5th floor, elevator wasn't working, The background of the building, fountain and pool and plants was not like in the pictures as advertised. Maybe because it was low season?

My family loved the location of the hotel, it was a short walk to everything we wanted to do in the city.

It looks like the room hadn’t been remolded in a couple of years. There were a couple things in the room that could have been updated. Also there was what seemed to be a night club close by, the music didn’t stop until 3 am, I’m not sure if this is an everyday thing, we had a weekend stay at the hotel.

Perfectly located. We extended our stay which was easy to manage with the hotel (3 nights in total). We heard the bar around the corner Just once and only until 9 or 10 pm. Yes, you can hear everything on the hallway but there was almost nobody so we slept really Well.

The Pool area is not that beautiful but we didn't really use it. The water pressure in the shower was little and only sometimes warm.

Great location; beautiful common area and garden; spacious and quiet room; comfortable bed

The wifi was really choppy; the breakfast wasn't worth the price