The rooms were spacious , well appointed, and very clean, with an AC system, which is one of the things that clinched this for us as we are a bit heat sensitive. The on site restaurant had excellent food and drinks . A very nice on site pool . staff were exceptionally kind and helpful:) They often arranged taxis for me when I found other means of getting a ride difficult

The only complaint we had , and it is quite minor , is there was a large family group near us that had children screaming throughout much of the day into the late evening . This wasn’t something that we directly fault the property but they could also do more to encourage solace and encourage large groups to be quieter and more considerate of other groups in the space .

Everything was amazing. The spa is there, too. We didn't experience the spa but would have if we stayed longer, which we are considering to return some day. Merida is a beautiful mini city filled with friendly people. We had some traditional Yucatan cuisine about 20 minutes walking distance. They have a restaurant that was accommodating and not bad at all. Staff were friendly.

More accessible water would be nice for drinking. But they have more water at the reception for guests whenever you need it. That's all everything else was great.

The receptionist who welcomed us was very kind. He walked us to the room and showed us how everything works. The room was very tidy with great amenities in the bathroom. Quiet neighborhood, we left the car parked on the road in front without any fear.

It's a pity that the private pool we had in the room was not better maintained so that we could enjoy it. However, the outdoor shared swimming pool was well maintained.

The room was spacious and there was plenty of hot water. The bedding was luxurious.

For the bob discounted price I would expect a mini fridge. We did not use our private pool it had not been skimmed and was under a large tree, there was nothing in the room to skin the pool with. The private pool area had not been swept in quite some time.

The rooms are nice and roomy. The garden with pool is beautiful! So nice to cool off after a day in hot Merida.

There was a bad smell from the bathroom. And at breakfast they charge extra for coffee - the breakfast was uninspiring for us. Also there is no fridge in the room and the hotel bar is only open 7am-3pm.

Large, comfy bed with soft sheets and great pillows. Slept like a baby. Blackout curtains. Great water pressure in the shower and hotel-branded amenities were cute and smelt yummy! The towels were super soft and fluffy too. Nespresso machine and kettle in the room. Large, new flat screen Samsung tv which worked well. Netflix, Apple TV, and cable channels are included. Large room with separate sitting area with couch. Nice modern decor. Also, room service is available and there is a bar/restaurant on site. Generous 12pm checkout time. Love the style and grounds of the hotel, especially the Merida "you and me" chair in the garden and the murals in the reception.

No minibar or fridge in the room. One, small bottle of water and only coffeemate in the room which is no good if you like real milk with your coffee. WIFI was a bit patchy to start. The sitting area in the room is not really usable because of the heat (the air con unit is in the bedroom only). There is an outdoor patio in the room as well but it didn't look very appealing so we didn't use it. No sheer curtains for privacy. The pool is only knee-deep so you can't really swim in it, also no pool towels. The staff didn't tell us the closing time for the room service/restaurant at check-in so we missed it otherwise we would have ordered but they did lend us cutlery to use for the UberEats we ordered instead, which was appreciated.

Spacious room and comfortable bed, cleaned daily.

Cement floors in room not clean. Path to rooms are rough beams and gravel so cannot roll your suitcase and vegetation grows into the path hitting you as you walk. Trim it! Pool was refreshing but lots of leaves. No restaurant close by and hotel doesn’t offer any incentive to eat there and nobody does, Min 15 min walk to centr

nice property - very calm and green. At this time hot many people there - had the pool alone - otherwise it is very small. Liked the atmosphere.

The area around the hotel is very old - many abandon houses. Parking is in front of the house, but always available. For the center you have to walk 10 min - we liked it.

we loved this hotel, loved the sustainable approach to water (glass refillable bottles) no disposable bottles of shampoo etc - generous supplies in large pump dispensers. the Nespresso machine was a VERY welcome item! Room service was great.

Their bank managed to mess up our payment and despite my giving all the evidence including a statement from my bank confirming the payment had happened, they made me leave an extra security payment. they were very nice throughout - but I felt that it was unnecessary of them to do this. I had a very nice apology though and great communication throughout.

location is good, the facilities are great (in concept) staff is very friendly and they try to make your stay welcoming. The hot breakfast was good, (eggs, fried beans, coffee, juice, bread from the bakery and fruit), totally worth it! we were able to start every day in a good way ;)

We got suit #15. I think (and hope) it’s the only one with several faults. The first 2 days we didn’t have hot water, so we had to report it and on the 3rd day it was fixed. And to get hot water we have to flush the toilet so the pressure went up and the shower could work. The ceiling fan only had “on with light” or “off without light” because the wall switch and the remote didn’t work, the solution, remove our remote control and turn the switch off so we didn’t had a fan during our whole stay. The shower was clogged and every shower we took we were afraid the bathroom was going to flood, and it took 2 days for them to unclog. So the room is fine, and just as the photos, but several things didn’t worked correctly.