Convenient location in a quiet area, with a 20-minute walk to the city center. Staff provided excellent service, particularly during breakfast and with room maintenance.

The hotel offers only street parking, with no private lot available. The room's outdoor seating is concerning, as the old deteriorating plastic chairs caused skin irritation from chemical exposure. During our stay, the nearby fiesta on December 30th created significant noise until 4 AM, making it impossible to sleep.

My stay at Merida Santiago Hotel Boutique was nothing short of fantastic! From the moment I stepped through the door, I was greeted with exceptional service and genuine warmth from the staff. Their helpfulness and friendliness truly made me feel like a valued guest throughout my entire stay. The restaurant served up some of the most delicious food I've ever tasted, with each dish crafted to perfection. The ambiance added to the dining experience, making every meal a delightful treat. The hotel itself was a beautiful and comfortable oasis, with tastefully decorated rooms and inviting common areas. The refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a breeze. One of the highlights of my stay was the proximity to the center, allowing me to easily access all of Merida's historical tourist attractions. Plus, having the owner onsite added an extra layer of hospitality, as they were always available to offer friendly advice and assistance.

I loved this place, it was awesome. Elegant but casual. The staff were friendly, attentive, open, warm, and very helpful with directions, places to visit, arranging excursions. The food was wonderful, and they make a great margarita. They also offer some cooking classes and a tequila and mezcal tasting that was a lot of fun, and informative. In a quiet neighborhood, but close to interesting destinations around the city, and I and my friends like to walk.

Their restaurant is great! The staff is extremely helpful and the food was delicious. I had food there for breakfast multiple days and lunch, everything was very tasty and priced well.

The location isn't the best, especially if you're not familiar with Merida. You may be questioning where you are being taken to at first. But don't let that sway you, Merida is very safe!

The service was beyond excellent. When we arrived we were shown to a beautiful room which, unfortunately, had no view. I commented on this to a staff member and was almost immediately met by one of the owners, Jan, who offered to move us to another room. This room was just as amazing as the previous room, but with a beautiful view of the pool and patio area. The rooms are very modern, clean and spacious. The bed was very comfortable. The hotel also offers a restaurant and bar and my wife and I enjoyed a wonderful dinner and drinks while sitting in the beautiful patio area. The hotel is also within walking distance of many of the Merida attractions. I almost forgot to mention that Jan offered us so many great suggestions on what to see and where to eat. We took his advice and came away with a wonderful Merida experience. I cannot express in words how happy we were with our stay here and would highly recommend this hotel to everyone.

We came to Merida for a concert, and can’t wait to come back! We loved the service! We loved the food! There was no need to figure out where to go to eat as the food at the hotel was amazing! We felt like we were at home! Very comfortable king sized bed & large spacious room and bathroom, with perfect little touches! Loved the retro espresso coffee maker in our room! It was terrific coffee and the little touch of the chocolate biscuits were nice. There is a small fridge in the room( which made it nice for her some leftovers & drinks that we brought.) also, there was a small safe. We loved the ambiance of the whole place! It was a beautiful stay!

Nothing-Everything was pretty much perfect!

Absolutely lovely hotel, great staff, very clean and everything finished to a high standard. Hammocks in the rooms were a nice touch. Food was excellent. The only hotel where we ate in all the time. Parking reserved outside hotel

Nothing

Everything about this stay was extraordinary, the greeting, the staff,the room, the pool, the luxury, the food drink and location..we'll done..

There was nothing not to like..

This place is wonderful! There’s something about small boutique hotels that just can’t be beat. Jan (sp?), Rita, Mario, Chef Maria, the cleaning staff, EVERYONE here is super friendly, helpful, professional, and made me and my cousin feel at home like we were with family! The space is small, beautiful, and quiet. A perfect location to get everywhere. No matter where we went it seemed like everything was a 15-20 minute walk. The room was quite spacious and the shower was large. The water pressure could’ve been stronger, but we did have hot water! There is a safe in the room for locking up valuables as well. The wi-fi was fast and reliable as well. The restaurant is fantastic!! On the day that we were checking out we had to catch a bus at 7:30AM. Mario handled arranging our taxi to pick us up around 6:45 to take us to the ADO station. He made us sandwiches and snacks to take with us the next morning. We were expecting to just leave the next morning and drop the key behind the counter since it would be so early and the staff is not usually there that early. To my surprise, Rita appeared around 6:30AM to greet us, and offer us coffee and ensure we got safely into our taxi. We thought that was so sweet! I will stay here any time I am in Merida.

There was nothing to not like!

Clean, confortable room and outstanding personnel who made us feel like home. Thanks to the team for creating such a great atmosphere!