Excellent customer service. The personell was amazing in helping with anything. Large high-ceiling room. Very good food for breakfast and dinner restaurant (if you choose to eat here) with live music. Also good service at the dinner restaurant. And goooood bread with olive oil. Amazing location - close to most places within walking distance. Located on a vibrant street. Option of Valet parking or parking in the street. We parked in the street and had no problems.

The floors were not cleaned in the rooms. They kept changing our towels even if we hanged them up because we didn’t want them changed (eco-wise).

Location was great, staff very friendly and helpful, rooms & bathrooms a good size with a nice outdoor bath & breakfast was good quality (& a lot of it!). It was very busy for breakfast on the weekend, but the staff found tables for hotel guests very quickly.

For the price point it was relatively expensive compared to other places we stayed. The rooms could do with a lick of paint, the spa was closed (which we were informed about beforehand), however the refurb meant banging throughout the day. It states there is parking, but this is on street, not a private car park. Food in the restaurant for dinner was not great, nor was the service - would recommend going elsewhere instead, as there are nicer, cheaper places to eat in the area.

the service and staff, all staff are exceptional!! from cris at front desk, katherinne, so sweet and the dining room and all staff are exceptional. Kevin in dining is outstanding, welcoming and exceptional care and service. a 5-star experience all the way around!!

the location is great, the remodel and improvements will be very good adding space and massage, we missed not having outdoor patio for dining but it will be so nice when complete

Good choice and as breakfast was included we were very happy.

Would have been nicer to have had a heated pool with some sunshine to sunbathe as this was in the shade....

The room was very spacious with wonderful interior decoration. To compliment the room, excellent customer service was provided. If I visit Merida again, I am definitely booking my accommodations with Rosas & Xocolate Boutique.

It was delicious and loved ordering off the menu, along with a fruit plate, croissant & coffee great way to start our day off 🙂

Perfect location and great vibe! Restaurant was terrific and the hotel and rooms have a wonderful style.

Wifi was a little weak and some of the machines in the gym weren’t working, otherwise lovely place!

Great ambiance and style. Really Superb food and useful wine list. OK drinks. Excellent service at reception and restaurant , way above Mexican standards. Nice pool and terrace. Great location. Very good value but deservedly expensive for Mérida

Worn out towels, old and loud air conditioning equipment in a top room is not acceptable. Pool service cleaning and cushions need attention .

Excellent location, beautiful design, rooftop bar, delicious breakfast, nice swimming pool, friendly staff, spacious room, outdoor bathtub, coffee maker in the room.

Street vendors disturbing breakfast, few sun loungers by the pool, closed spa.

clean spacious room with very comfy bed in a super location. excellent and attentive staff.

chaotic breakfast took too long and not quite right orders.