the structure is amazing and the rooms are beautiful (especially the view) but what really makes the difference is the hotel staff. concierge, room service and bar staff are just amazing and always making you feel extremely welcome and taken care of. The duty manager, Mounia, is always extremely caring and available for any needs. After staying in several different hotels in Casablanca I can definitely say that Sofitel is the best one ever!

The staff was amazing they went above and beyond to make our stay great.

Lack of menus they seem to have made the switch to a paperless environment which is great but as someone who is traveling by WiFi this was a problem. Pool environment was very unclean the handle going into the pool had so much rust build up it was actuality getting on my hand as I went in the pool other than the pool, the beautiful tub in the room took for ever to fill and was almost no hot water, the towel warming rack was already on and I did not know let's just say it was very hot.

The room is very spacious and comfortable, very varied and delicious breakfast and very welcoming and smiling staff, special thanks to Mr Camara and Mrs Aicha for their welcome (Breakfast ),I felt like I was among my family

I didn't like the man who takes care of the omlettes, I was next to him and he didn't ask me if I wanted something because He was very busy with his phone and I noticed that he was like that with all the customers

`breakfast was really great.. just a pity they did not have gluten free items.. the staff at the breakfast area were really nice and very helpful the staff over all were really great and the concierge people also.. I felt very comfortable in this hotel. they have a weighing machine for your luggages in case you want to weigh it before arriving at the airport.

the water temperature was coming and going In the shower. the Bathroom does need to be upgraded a bit. the wellness center, the pool was not heated and so the children were sad that they were not able to enjoy that part.

Loved the staff! they are the 1st impression and only impression..so no matter how beautiful the hotel is, if the staff is not helpful or friendly, it would not be somewhere where I would stay..so yes.. I give them a 10 for their staff ! I took the view of the mosque and my God! what a view ! Breakfast was super nice! Great location, all nearby. the toiletries ..Amazing!

1 thing I didn't like was that we were on the 15th floor and the window opens without barriers.. I had my 2 year old grandson that found it and I had a panic attack! So please atleast put barriers so on one can fall down. I little disappointment was the pool, which was not heated and we were with children who wanted to use the facilities but it was too cold.. so maybe have a jacuzzi and a nice heated pool..

Highly motivated staff, well mannered and helpful. Very generous food portions and options weather at buffet and in room dining. General area is clean.

Choosing dark coloured tiles and walls reduces room area perception. Room lights needs to be up graded. House keeping systems controls needs to be reviewed. I left my room prior 1:00pm and returned back late at night around 11:00pm and it was never cleaned although I left the clean the room light illuminated which means there was no evening service. I wish also to have more pillow options.

Very well maintained hotel with beautiful rooms. Room had a fantastic, unobstructed view of the old medina and mosque. It also had a very spacious and well-designed bathroom. The provided fruits and sweets were a nice little bonus. Staff was kind and helpful, including Mounia at the front desk.

The spa area was under renovation and couldn't be used.

Mounia at the front desk was very helpful with reservations and the concierge made bookings for me for dinners around Casablanca- very helpful Staff! Samira at the spa gave me a great massage! Pool at the spa facility is nice

Wish it was a bit closer to the mosque- not quite walking distance but easy taxi ride

Room was good breakfast excellent & location excellent

The friendliness of the staff was remarkable. Mania Sahor Imane Lina Hishaam Ali Adil & the rest were so good. They went out of their way to make our stay so comfortable. Infact, we needed an extra suitcase & Ali actually went to purchase it for us. Where in the world would you get this service. I give them all 10* rating. Even at breakfast staff were exceptional.

The room was spacious and clean. The location is great, directly across the street from the train station and in the middle of the downtown area. The highlight for me was the warm and welcoming staff!

The furniture could be updated and some parts of the room show signs of wear and tear which should be renovated.