The hotel was absolutely beautiful and fantastic location. the roof terraces were a gorgeous peaceful oasis that you could retreat to after the busy Medina. We had an issue where our lights went out in the room after a storm twice (2 storms). The hotel did their best to fix the issue, gave us a new room in the end and we were offered a complimentary dinner in the hotel which was absolutely delicious.

The wifi was awful but it was awful in all of Marrakech.

Great place to stay with such beautiful interior! The room was spacious, clean and with all required amenities! The staff was super friendly! The location was the best part as it was right in the middle of the souk with all the main attractions at a walking distance, for example the Ben Yousaf medrasa, Le jardin secret, bacha coffee were all 5-15 mins walk away. Everything else was a short 10-15 min taxi ride away.

Everything was great

Beautiful historic features and rooms Staff very accommodating Nice maroccan breakfast Located really close to very nice restaurants like Bazaar cafe

Family room pictures are not the reality..but we got different rooms after comments Pool is small and not heated. Too cold in winter Dinner and drink prices too high

The staff were incredible, thoughtful, and very responsive. They made our weekend stay magical and a time to remember. The property was beautiful and very well situated to the medina. We will definitely be visiting again!

Very nice decoration Moroccan style throughout the hotel and each room is decorated in different style. Restaurant rooftop and inside are nicely decorated

I liked everything

Traditional and prodigal place. Friendly and helpful staff.

Breakfast was average. Room was not that bright.

Good location Helpful staff

Nothing

Good location, suite is nice and spacious, dinner was marvellous!

The hotel was supposed to arrange for a taxi from the airport, which didn’t show up and hotel couldn’t be reached (in the end compensated for with a dinner at the hotel). Once arrived at the hotel, we were directed to our room by someone who didn’t speak English, there was no WiFi. Our suite had a glass see-through door (which we could lock), but the wooden doors couldn’t be locked (and hence it felt a little weird that everyone could just look into our room), so the arrival was a bit harsh. The day after Aurelien showed us around and bought a local SIM card for us on our request. He was super nice and this made the whole experience a lot better! Thanks again!

Lovely hotel with a nice, historic feel to it. Helpful reception.

The roof terrace was lovely, but the service was bizarre, as if staff were surprised there were any customers. Staff were nice, but seemed completely unmanaged, meaning that service was extremely erratic.