The staff were super friendly and helpful. Fantastic location and loved the sun terrace with the pool and 4 tortoises. Breakfast was lovely and they even got up early on our last day and made a breakfast at 5am for us. They also booked us a taxi to the airport and walked us to the parking area to meet the taxi.... All before 6am! Our stay was during Euro 24, and we got to watch some of the games with the staff in the leisure room. We made a mistake at our previous Riad in Fés and left without paying for the evening meal, due to very early leaving time and rushing. The staff at Riad Chams helped us to transfer the payment to the other Riad, which isn't easy to do from a British bank account. But the best staff member by far.... the hotel kitty! (If you aren't a cat person, lock your door before bed as she can open them and sneak in during the night. We loved having her curled up on the bed, but may not be for everyone).

The staff wouldn't allow me to take the kitty home with us!! The alleyway leading in is bit dark at night and could be a bit scary. But, please remember, this is Marrakesh and all the riads are located in areas like this in the old city, in fact every riad we stayed in very city in Morocco were like this. The alley way was perfectly safe day and night. The alleyways are like this all over the city, it's part of the charm and the reason you came to the city!

We loved our stay here! Beautiful riad conveniently located in the Medina. The courtyard is a lovely, peaceful space to enjoy breakfast. Also really liked the rooftop with cosy seats to relax and a small plunge pool to effectively combat the heat. The bed was comfy and the air con worked very well. The staff were very attentive and friendly. The breakfast had some nice daily variations, and the fresh orange juice was exceptional! The cat is really sweet. I had read some reviews about the inconvenience of having to walk a dark lane to get to the Riad, but we found the walk to the main roads very short. It didn't really bother us that it was somewhat dark; it felt safe.

I wished they had given us a key for the front door. Instead, we had to knock every time which felt a bit like an inconvenience, especially when coming back late. Also wished we had a full-size or larger mirror in the room (applying makeup was a bit of a challenge).

This is a little gem of a riad. Tucked in a nondescript passageway, once inside you are surrounded by first class hospitality. Ali, Youssef, and Khalid go above and beyond to make you feel welcomed and like family. And the food is amazing! I ordered dinner in all 3 nights of my stay and was delighted each time. Eat on the luxurious rooftop and feel spoiled. 😊 And Khaifa is adorable. 💕

Riad Chams is located in some twisty passageways. If you’re not familiar with the area it’s easy to feel lost, and one spot is particularly dark at night. The staff will be happy to help you, so ask for assistance if you’re unsure.

All the staff there were fantastic; both helpful and kind, starting from airport pickup and continuing the whole time. Breakfast every day at the riad was a delight. (Generally bread, butter, jam, olives, orange juice, coffee or tea, and every day they had some additional item, such as pain au chocolat, fruit salad, crepes, etc). We also got dinner there twice, and they were great at accommodating my vegetarianism, plus the food was *so good*. I think the best we had our entire time in Marrakesh. The common space on the roof (both third and fourth floor) was comfortable and a great, relaxing place to spend some quiet time or chat with others there. The room was comfortable, the window looking out on the courtyard was very pleasant. Location is great for going around to the local market areas, and we spent the whole time basically on foot going around the old city.

Nothing I can think of? I would stay here again in a heartbeat if I return to Marrakech.

This Riad is a fantastic place. It's a bit hidden, but very quiet and central, walking distance to everywhere. After 5 days you know almost everyone in the hood, all friendly people. Very dedicated hotel managers, all 3 super nice and helpful, fluent in English. Small breakfast, but daily changing and something of everything (no buffet but individual, which I really appreciate). Super nice roof terrace with lounge corner and loungers. I would stay here again at any time, excellent value for money and no comparison to all the big standard hotels, staying in a riad IS Marrakech.

The room facing the patio is perhaps a little more noisy than others, which of course depends on the guests...

My stay at the riad made my trip. Loved every minute of my stay. Khalid, Ali and Youssef, the team that run the riad were excellent, made me feel welcome, arranged a trips and gave some great advice. Pleasure to spend time with also and get to know. As a solo traveller, often can be uneasy staying on your own but the team were brilliant. Beautiful terraces to ensure a cup of mint tea too!

Didn’t stay longer - could have spent another week there.

Beautiful courtyard and well designed rooms with comfortable mattress (hard to find in Morocco), outlets by each side of the bed, hot water in the shower, lots of space to lounge on the terrace and roof and in the courtyard. Fast WiFi, good for video calls and remote work. Some sound leakage in the courtyard but generally not too bad. They made the bed everyday of your stay which I haven’t had in other riads. The staff was incredibly hospitable (they also printed out my boarding pass and stored luggage in a safe location). The hotel is in a quiet neighborhood and the staff can meet you in the nearby square and walk you over if need be which is very nice. The tea is excellent and everyone I interacted with spoke great English.

Lackluster breakfast. It’s fine but definitely could be improved to be on par with other riads of similar quality. I think at least providing flaky bread and honey, a cooked egg dish, would be nice and an easy add. There is an additional suggested tip of (1e/pp each day) for the staff. It would be helpful if disclosed in the description or baked into the price. It’s weird to have an extra price not disclosed until after booking. It’s not mandatory so it’s okay.

if you come to marrakech...you should definitely stay here! the list of beautiful things about this riad would be endless... but it can be summed up well in the concept of feeling at home. the cleanliness of the rooms, the taste for small details make the difference. the best selling point is the staff working there, they are all kind, helpful, thoughtful guys and always ready to help you beyond expectation. we felt part of a family, the everyday life they made us experience will always remain in our hearts, the stories of a staff boy in front of a good tea with mint was an interesting encounter that will always remain with us (ps. in the end we went to Nkob and ate where you recommended, wonderful place!!), the girls who prepare breakfast, kind and excellent chefs... congratulations!!! not to mention the beautiful experience of the Hammam ... it is an experience that you absolutely must try. what to tell you... we thank you for giving us your kindness and passion in what you do... a big hug and greeting, from the 2 Italian boys Virginia and Davide 🇲🇦❤️🇮🇹

The staff was very helpful and atmosphere overall was very friendly. The breakfast is one of the best we had in Morocco, including the tea which was THE best we had (I don't drink tea but I enjoyed it here nevetheless). The terrace is very cute even though the pool is quite small.

Dinner was good taste wise, but portions were very small for the price (around 50 eur for 2 people) and we were still hungry at the end. The room was kinda humid because the bathroom would not dry, but there is AC in the room which definitely helps.

A beautiful Riad with amazing staff that could not do enough to help us, Youssef, Ali and Khalid, thank you for everything. You have given us warm memories of Morocco and made our stay 10x better. From start to finish, we felt at home in this beautiful space outside of the hectic city. The communal areas and rooms were always clean, tidy with some beautiful added touches. Breakfast was lovely and changed everyday. If we return to Marrakech, we would always stay back in this Riad.

Nothing, we loved everything.